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How much do member service representative navy federal jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for member service representative navy federal in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Service Representative at Navy Federal, and why are they important?

To thrive as a Member Service Representative at Navy Federal, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with banking software systems, cash handling procedures, and basic financial products is typically required. Excellent communication, problem-solving abilities, and a positive attitude help you build rapport with members and address their needs effectively. These skills ensure accurate transactions, member satisfaction, and uphold the credit union's reputation for quality service.

Does Navy Federal pay well?

Member Service Representatives at Navy Federal typically earn a competitive salary that aligns with industry standards for financial service roles. Compensation may vary based on experience, location, and performance, and often includes benefits such as health insurance and retirement plans.

How much does Navy Federal pay hourly?

The hourly pay for a Member Service Representative at Navy Federal typically ranges from $15 to $20 per hour, depending on experience and location. The role often includes training, customer service skills, and may offer benefits such as paid time off and retirement plans.

What is the 91-3 rule with Navy Federal?

The 91-3 rule in the context of a Member Service Representative at Navy Federal refers to a policy where members are limited to three transactions or interactions within a 91-day period to prevent fraud or misuse. This rule helps ensure account security and compliance with Navy Federal's operational procedures.

Is it hard to get hired at Navy Federal?

Getting hired as a Member Service Representative at Navy Federal can be competitive, as the role often requires customer service experience, strong communication skills, and a background in financial services. The hiring process typically involves multiple interview stages and background checks, but candidates with relevant skills and a good fit for the credit union's values have a fair chance of being selected.

What does a Member Service Representative do at Navy Federal?

A Member Service Representative at Navy Federal assists members with their banking needs, such as opening accounts, processing transactions, and answering questions about products and services. They provide high-quality customer service, help resolve member concerns, and ensure confidentiality and accuracy in all interactions. These representatives are often the first point of contact, making them essential for delivering a positive banking experience.

What are some common challenges faced by Member Service Representatives at Navy Federal, and how can they be effectively managed?

Member Service Representatives at Navy Federal often encounter challenges such as handling high call volumes, assisting members with complex account inquiries, and adapting to evolving banking technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate clearly with both members and team members. Developing strong problem-solving skills and remaining patient under pressure will also help ensure positive member experiences and personal job satisfaction.
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Infographic showing various Member Service Representative Navy Federal job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Principal Government Relations Advisor

Principal Government Relations Advisor

Navy Federal Credit Union

Vienna, VA • On-site

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Navy Federal Credit Union rating

8.1

Company rating: 8.1 out of 10

Based on 269 frontline employees who took The Breakroom Quiz

59th of 146 rated financial services

Job description


Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
The Government Relations Advisor is responsible for managing strategic engagement with key government entities and political stakeholders. This role focuses on building and maintaining relationships with federal agencies, congressional committees, and political party representatives to advance Navy Federal's public policy objectives.
Responsibilities
  • Develop and execute comprehensive government relations strategies to support Navy Federal's policy priorities.
  • Serve as a senior liaison and lead engagement with key Executive Branch offices, Offices of Congressional Committee Chairs, other key Congressional staff, and regulators.
  • Develop and maintain relationships with political party representatives and staff.
  • Represent Navy Federal in high-level meetings, briefings, and policy forums.
  • Provide strategic guidance on political and regulatory developments that may impact the organization.
  • Collaborate with internal stakeholders (e.g., Military Affairs, Legal, Compliance, Risk) to align advocacy efforts and policy messaging.
  • Support the development of briefing materials, talking points, and strategic communications for senior leadership.
  • Advise on political dynamics and legislative opportunities to advance Navy Federal's interests.
  • Lead or contribute to enterprise-wide initiatives that enhance Navy Federal's visibility and influence in the public policy space.

Qualifications
  • Bachelor's degree in business or public administration, operations analysis, legal studies, or the equivalent combination of training, education and experience
  • 5 to 7+ years of experience in government relations, public policy, or legislative affairs.
  • Proven ability to develop and execute strategic advocacy plans.
  • Strong strategic thinking, communication, and negotiation skills.
  • Strong analytical, communication, and interpersonal skills with the ability to influence stakeholders.
  • Demonstrated success in navigating complex political and regulatory environments.
  • Ability to operate independently and exercise extensive judgment in high impact situations.

Desired Qualifications
  • Advanced degree (e.g., MPA, JD, MA in Public Policy).
  • Deep expertise in legislative and regulatory processes, particularly those affecting financial services.
  • Thorough knowledge of the current and future challenges facing the credit union movement.

Additional Information
Hours:
  • Monday - Friday, 8:00AM - 4:30PM

Location:
  • 820 Follin Lane, Vienna, VA 22180

About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
  • FORTUNE 100 Best Companies to Work For® 2025
  • Yello and WayUp Top 100 Internship Programs
  • Computerworld® Best Places to Work in IT
  • Newsweek Most Loved Workplaces
  • 2025 PEOPLE® Companies That Care
  • Newsweek Most Trustworthy Companies in America
  • Military Times 2025 Best for Vets Employers
  • Best Companies for Latinos to Work for 2025
  • Forbes® 2025 America's Best Large Employers
  • Forbes® 2025 America's Best Employers for New Grads
  • Forbes® 2025 America's Best Employers for Tech Workers
  • 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
  • Military.com Top Military Spouse Employers 2025
  • 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

What Navy Federal Credit Union employees say

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About Navy Federal Credit Union

Sourced by ZipRecruiter

Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

Vienna, VA, US

Year founded

1933

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