Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Federal Credit Union , the primary focus of the Member Service Representative is to improve the financial well-being of our members. This is accomplished through: * Relationships: Building ...
Federal Credit Union , the primary focus of the Member Service Representative is to improve the financial well-being of our members. This is accomplished through: * Relationships: Building ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Navy Federal provides much more than a job. We provide a meaningful career experience, including a ... Provide basic counseling on available products and services to meet member needs * Assist members ...
Member Service Representative Navy Federal information
See salary details
$8.65 - $10.05
5% of jobs
$10.05 - $11.45
16% of jobs
$11.89 is the 25th percentile. Wages below this are outliers.
$11.45 - $12.85
13% of jobs
$12.85 - $14.25
12% of jobs
The median wage is $14.77 / hr.
$14.25 - $15.65
13% of jobs
$15.65 - $17.05
11% of jobs
$18.14 is the 75th percentile. Wages above this are outliers.
$17.05 - $18.44
8% of jobs
$18.44 - $19.84
8% of jobs
$19.84 - $21.24
5% of jobs
$21.24 - $22.64
5% of jobs
$22.64 - $24.04
4% of jobs
$8
$15
$24
How much do member service representative navy federal jobs pay per hour?
As of Jul 25, 2026, the average hourly pay for member service representative navy federal in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Member Service Representative at Navy Federal, and why are they important?
To thrive as a Member Service Representative at Navy Federal, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with banking software systems, cash handling procedures, and basic financial products is typically required. Excellent communication, problem-solving abilities, and a positive attitude help you build rapport with members and address their needs effectively. These skills ensure accurate transactions, member satisfaction, and uphold the credit union's reputation for quality service.
Does Navy Federal pay well?
Member Service Representatives at Navy Federal typically earn a competitive salary that aligns with industry standards for financial service roles. Compensation may vary based on experience, location, and performance, and often includes benefits such as health insurance and retirement plans.
How much does Navy Federal pay hourly?
The hourly pay for a Member Service Representative at Navy Federal typically ranges from $15 to $20 per hour, depending on experience and location. The role often includes training, customer service skills, and may offer benefits such as paid time off and retirement plans.
What is the 91-3 rule with Navy Federal?
The 91-3 rule in the context of a Member Service Representative at Navy Federal refers to a policy where members are limited to three transactions or interactions within a 91-day period to prevent fraud or misuse. This rule helps ensure account security and compliance with Navy Federal's operational procedures.
Is it hard to get hired at Navy Federal?
Getting hired as a Member Service Representative at Navy Federal can be competitive, as the role often requires customer service experience, strong communication skills, and a background in financial services. The hiring process typically involves multiple interview stages and background checks, but candidates with relevant skills and a good fit for the credit union's values have a fair chance of being selected.
What does a Member Service Representative do at Navy Federal?
A Member Service Representative at Navy Federal assists members with their banking needs, such as opening accounts, processing transactions, and answering questions about products and services. They provide high-quality customer service, help resolve member concerns, and ensure confidentiality and accuracy in all interactions. These representatives are often the first point of contact, making them essential for delivering a positive banking experience.
What are some common challenges faced by Member Service Representatives at Navy Federal, and how can they be effectively managed?
Member Service Representatives at Navy Federal often encounter challenges such as handling high call volumes, assisting members with complex account inquiries, and adapting to evolving banking technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate clearly with both members and team members. Developing strong problem-solving skills and remaining patient under pressure will also help ensure positive member experiences and personal job satisfaction.
More about Member Service Representative Navy Federal jobs
What cities are hiring for Member Service Representative Navy Federal jobs? Cities with the most Member Service Representative Navy Federal job openings:
What job categories do people searching Member Service Representative Navy Federal jobs look for? The top searched job categories for Member Service Representative Navy Federal jobs are:
Full-time
Posted 10 days ago
Navy Federal Credit Union rating
8.1
Based on 272 frontline employees who took The Breakroom Quiz
58th of 150 rated financial services
Job description
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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- Forbes 2025 America's Best Large Employers
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- 2025 RippleMatch Campus Forward Award Winner for Overall Excellence
- Military.com Top Military Spouse Employers 2025
- 2025 Handshake Early Talent Award
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- Experience in building effective relationships through rapport, trust, diplomacy, and tact
- Effective research, analytical, and problem-solving skills
- Experience working independently and in a team environment
- Experience maintaining composure in a high-production and changing environment
- Experience navigating multiple systems efficiently and adapt to evolving technologies
- Effective skill exercising sound judgment and make informed decisions
- Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
- Effective verbal and written communication skills to engage with members and colleagues
Desired Qualifications
- Working knowledge of deposit and loan products, services, and operational procedures
- Experience in customer service, preferably in banking or a financial institution
Additional Information
Hours:
- Available Monday - Saturday, hours based on business needs.
Location:
- 25 Kaneohe Bay Dr Ste 220 Kailua, Hawaii 96734
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
- Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.
- Provide basic counseling on available products and services to meet member needs
- Assist members with opening and maintaining deposit accounts, loans, and other financial products
- Research and resolve basic account discrepancies and service requests
- Identify opportunities to cross-service products and enhance member relationships through education
- Understand and comply with all relevant federal and institutional regulations related to financial products and services
- Support team members by sharing knowledge and best practices as experience grows
- Ensure cash and other negotiable instruments are handled properly and securely
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
- Perform other duties as assigned
What Navy Federal Credit Union employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Navy Federal Credit Union
Sourced by ZipRecruiter
Navy Federal Credit Union, based in Vienna, Virginia, United States, is a significant player in the financial services industry. Their official website is navyfederal.org. With its roots dating back to 1933, it was initially established to provide credit to Navy members. Over the years, Navy Federal has magnified its scope, evolving into a full-service credit union serving all branches of the military, the Department of Defense, veterans, and their families. The company’s core values include integrity, service, education, and leadership. Navy Federal aims to be the most preferred and trusted financial institution serving the military and their families.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
Vienna, VA, US
Year founded
1933