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Member Service Representative Navy Federal information

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How much do member service representative navy federal jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for member service representative navy federal in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Member Service Representative at Navy Federal, and why are they important?

To thrive as a Member Service Representative at Navy Federal, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with banking software systems, cash handling procedures, and basic financial products is typically required. Excellent communication, problem-solving abilities, and a positive attitude help you build rapport with members and address their needs effectively. These skills ensure accurate transactions, member satisfaction, and uphold the credit union's reputation for quality service.

What is the 91-3 rule with Navy Federal?

The 91-3 rule for a Member Service Representative at Navy Federal typically refers to a policy related to account or transaction limits, such as a restriction on certain activities within 91 days or 3 transactions. It is important for representatives to understand specific internal policies and compliance standards to assist members effectively.

How much does a member service representative make at Navy Federal Credit Union?

A Member Service Representative at Navy Federal Credit Union typically earns an average hourly wage of around $16 to $20, which translates to approximately $33,000 to $41,600 annually for full-time positions. Compensation can vary based on experience, location, and specific responsibilities within the role.

Is it hard to get hired at Navy Federal?

Getting hired as a Member Service Representative at Navy Federal typically involves a competitive application process that includes submitting an online application, passing assessments, and participating in interviews. Candidates with strong customer service skills, relevant experience, and a good understanding of financial products tend to have better chances of being hired.

What does a Member Service Representative do at Navy Federal?

A Member Service Representative at Navy Federal assists members with their banking needs, such as opening accounts, processing transactions, and answering questions about products and services. They provide high-quality customer service, help resolve member concerns, and ensure confidentiality and accuracy in all interactions. These representatives are often the first point of contact, making them essential for delivering a positive banking experience.

What are some common challenges faced by Member Service Representatives at Navy Federal, and how can they be effectively managed?

Member Service Representatives at Navy Federal often encounter challenges such as handling high call volumes, assisting members with complex account inquiries, and adapting to evolving banking technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate clearly with both members and team members. Developing strong problem-solving skills and remaining patient under pressure will also help ensure positive member experiences and personal job satisfaction.

What is a member service representative at Navy Federal?

A member service representative at Navy Federal is responsible for assisting members with their financial needs, such as account inquiries, transactions, and loan applications. They provide customer service through in-person, phone, or online channels and often require knowledge of banking products and strong communication skills.
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Member Service Representative Navy Federal jobs near you
Infographic showing various Member Service Representative Navy Federal job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative

TFed - Taunton Federal Credit Union

Taunton, MA

Other

Medical, Dental, Life, Retirement

Posted 7 days ago

Job description

Member Service Representative

Taunton Federal Credit Union in Taunton, MA is looking to hire a full-time Member Service Representative to assist members with new and existing accounts, loans, and other services. As a Member Service Representative, you are the first impression a member has of the Credit Union. If you have great customer service skills, are interested in financial services, and love helping your community, this position is for you! We offer excellent benefits, including medical and dental insurance, 401(k), paid Federal holidays, life insurance, and tuition reimbursement opportunities! Read on for a detailed job summary and essential functions.

Job Summary:

Member service employee who is knowledgeable of Credit Union products and services and all policies and procedures. Performs all member service duties. Able to research and resolve member problems with minimal assistance. Cross sell Credit Union products and services; participate in regular promotions.

Essential Functions:

  • Cross sell Credit Union products and services
  • Continuously exceed expectations for service guidelines and sales goals.
  • Explain Credit Union products and services to new and existing members.
  • Open all types of accounts including savings, checking, Certificates of Deposit, and IRA's; process transactions on data processing system.
  • Interview applicants for Consumer Loan applications. Process loans on data processing system.
  • Respond to member complaints and problems; answer phones and conduct appropriate research to resolve member inquiries.
  • Assist with special projects as assigned.
  • Perform other duties and tasks as assigned by management.
  • Regular attendance required
  • Maintains knowledge of all applicable Federal and State laws and regulations including but not limited to: the Bank Secrecy Act, Truth in Savings, Truth In Lending, Privacy of Consumer Financial Information Act and the Equal Credit Opportunity and Fair Housing Acts. Consistently applies all related Credit Union policies and procedures.
  • Community Involvement – represent Credit Union community events annually.

Qualifications/Education/Experience/Personal Characteristics:

Position requires planning and organizational ability, excellent communication skills, attention to detail, and the ability to handle stressful situations and multiple priorities in a professional manner.

Requires learning and comprehension ability.

High energy level, good interpersonal skills and ability to work independently.

Good communication skills.

High School Diploma or equivalent experience

Minimum one year experience as Retail Service Representative; banking or credit union preferred

Basic PC Skills

May require Property & Casualty, Life Accident & Health or Series 6 licensing.

May require registration with the National Mortgage Licensing System and Registry (NMLS), as created under the federal S.A.F.E. Act.

Physical Demands:

Continuous: Hearing, Talking, Sitting, Standing, Fingering, Vision

Frequent: Walking, Reaching, Stooping, Crouching

Occasional: Lifting up to 25 lbs, Driving an automobile, Local Travel

Bilingual English/Portuguese or English/Spanish is a plus.

No telephone calls please, qualified applicants will be contacted directly.

Interested candidates should apply and upload resume to the TFed Career Center by visiting www.tfed.com and clicking About Us and Career Opportunities.

Taunton Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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