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How much do member service representative navy federal jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for member service representative navy federal in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a member service representative at Navy Federal?

To thrive as a Member Service Representative at Navy Federal, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with banking software systems, cash handling procedures, and basic financial products is typically required. Excellent communication, problem-solving abilities, and a positive attitude help you build rapport with members and address their needs effectively. These skills ensure accurate transactions, member satisfaction, and uphold the credit union's reputation for quality service.

What does a member service representative do at Navy Federal?

A Member Service Representative at Navy Federal assists members with their banking needs, such as opening accounts, processing transactions, and answering questions about products and services. They provide high-quality customer service, help resolve member concerns, and ensure confidentiality and accuracy in all interactions. These representatives are often the first point of contact, making them essential for delivering a positive banking experience.

What are some common challenges faced by member service representatives at Navy Federal, and how can they be effectively managed?

Member Service Representatives at Navy Federal often encounter challenges such as handling high call volumes, assisting members with complex account inquiries, and adapting to evolving banking technologies. To manage these effectively, it's important to stay organized, make use of available training resources, and communicate clearly with both members and team members. Developing strong problem-solving skills and remaining patient under pressure will also help ensure positive member experiences and personal job satisfaction.
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Member Service Representative Navy Federal jobs near you
Infographic showing various Member Service Representative Navy Federal job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.

Member Service Representative

Campus Federal Credit Union

Baton Rouge, LA • On-site

Other

Medical, Dental, PTO

Posted 4 days ago

Job description

Member Service Representative

Campus Federal Credit Union now hiring a Member Service Representative to join our team in the Member Relations Center (call center). The primary purpose of this position is to assist Campus Federal in our mission, to enhance the lives of our members and the communities we serve. This is accomplished by providing excellent service to members and to team members.

A key component of this service is to identify member needs and provide appropriate credit union product solutions that will enhance the lives of our members while assisting with all requests through our inbound and outbound initiatives.

Responsibilities include:

  • Assists member with inquiries and product servicing via phone, fax, email, web and video chat, and secure messaging
  • Processes various member service requests including financial transactions, check orders, Debit/Credit cards, fraud disputes, stop payment requests, and ACH originations
  • Maintains a high knowledge level of all products and services in order to effectively respond to member inquiries and resolve issues
  • Actively cross-sells additional products and services to achieve Credit Union goals
  • Assists members with accessing all Credit Union digital service offerings
  • Processes outgoing wire requests accurately and timely
  • Communicates suspected member account abuse including potential red flags, elder abuse, or regulatory issues
  • Updates members' mailing address and contact information after diligent member authentication
  • Responsible for compliance with all required regulations and policies

Requirements:

  • High School diploma/GED and two years of experience in the financial service industry.

Benefits include: 100% paid health, dental and LTD insurance for the employee. Other benefits and dependent benefits available. Generous paid vacation and paid sick leave also available.

Due to the high volume of applicants, only those most qualified will be contacted.

Apply