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How much do member service representative ii jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for member service representative ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does a Member Service Representative II do?

A Member Service Representative II typically works at credit unions, banks, or other membership-based organizations, assisting members with their financial needs. They handle transactions such as deposits, withdrawals, loan payments, and account inquiries, while also promoting products and services. In addition to basic teller duties, the 'II' designation often means they handle more complex transactions or issues and may help train new staff. Excellent customer service and strong communication skills are essential for this role.

Is a Member Service Representative II job stressful?

A Member Service Representative II role can be stressful due to handling customer inquiries, resolving issues, and meeting performance targets. The job often requires strong communication skills, patience, and the ability to manage high call volumes or complex situations efficiently.

What is the difference between Member Service Representative Ii vs Member Service Representative I?

AspectMember Service Representative IiMember Service Representative I
Required CredentialsHigh school diploma; customer service experience; some roles may prefer certificationsHigh school diploma; entry-level customer service experience
Work EnvironmentCall centers, branch offices, or remote customer service settingsSimilar environments, often with less complex customer interactions
Employer & Industry UsageFinancial institutions, insurance companies, healthcare providersSame industries, typically as an entry-level position
Common Search & Comparison IntentUnderstanding role responsibilities and experience levelEntry-level position details and growth potential

The Member Service Representative Ii generally requires more experience and handles more complex customer inquiries compared to the Member Service Representative I. Both roles are common in customer service within financial and healthcare industries, but the Ii level often involves additional responsibilities and a higher skill set.

What jobs pay 4000 a week without a degree?

A Member Service Representative II typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, commercial pilots, and certain skilled trades like electricians or plumbers, especially with experience and certifications. These jobs often require strong skills, experience, or licensing rather than formal degrees and can offer substantial weekly earnings depending on the industry and location.

What is a level 2 position?

A Level 2 Member Service Representative is a mid-level role that typically requires more experience and skills than entry-level positions. It involves handling more complex customer inquiries, resolving issues independently, and may require familiarity with specific systems or policies. Advancement to this level often depends on performance, training, and demonstrated competence in customer service tasks.

What are the key skills and qualifications needed to thrive as a Member Service Representative II, and why are they important?

To thrive as a Member Service Representative II, you need strong customer service skills, knowledge of financial products, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, banking software, and cash handling procedures is important. Exceptional communication, problem-solving abilities, and attention to detail help you build rapport and resolve member inquiries efficiently. These skills and qualities are crucial for ensuring member satisfaction, operational accuracy, and the positive reputation of the financial institution.

What are some common challenges faced by a Member Service Representative II, and how can they be effectively managed?

Member Service Representatives II often face challenges such as managing high volumes of member inquiries, resolving complex account issues, and balancing multiple tasks simultaneously. To effectively manage these challenges, strong organizational skills, clear communication, and a thorough understanding of the institution's products and policies are essential. Regular training and seeking guidance from senior team members can also help in handling difficult situations efficiently. Collaborating closely with colleagues and maintaining a positive attitude contribute to delivering excellent member service even during busy periods.

What is the difference between customer service rep 1 and 2?

In a Member Service Representative II role, the difference between level 1 and level 2 typically involves experience and responsibility; level 2 usually requires more experience, handles more complex customer issues, and may assist or mentor level 1 representatives. Level 2 reps often have a deeper understanding of products and policies and may work with more advanced tools or systems. Both levels focus on providing excellent customer service, but level 2 positions often involve greater autonomy and problem-solving skills.
More about Member Service Representative Ii jobs
What states have the most Member Service Representative Ii jobs? States with the most job openings for Member Service Representative Ii jobs include:
What job categories do people searching Member Service Representative Ii jobs look for? The top searched job categories for Member Service Representative Ii jobs are:
Member Service Representative Ii jobs near you
Infographic showing various Member Service Representative Ii job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Service Representative II- Floating

Member Service Representative II- Floating

TruMark Financial

Upper Darby, PA • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

TRUMARK CREDIT UNION
Job Title: Member Service Representative II- Floating
Department: Upper Darby Branch
Location: Floating to Upper Darby, Springfield, Phoenixville, Trooper, Downingtown, West Chester, Gateway, Malvern
Employment Type: Full-Time
Join Our Team and Make a Difference!
Looking for a workplace that values your growth, supports your goals, and makes a real impact? At Trumark, we're not just about banking-we're about building a better future for our members and our team.
When you join us, you'll enjoy:
  • Flexibility & Balance: We get it-life is busy. We offer flexible schedules and time off so you can thrive at work and in life.
  • Opportunities to Grow: From day one, we invest in your career with training, development, and room to advance.
  • Benefits That Matter: Health, dental, vision, a 401(k) with matching, and even paid time off-because we care about you.
  • A Chance to Give Back: Be part of something bigger by helping our members and communities achieve their goals.
What You'll Do
As a Member Service Representative II, you'll play a vital role in our members' financial journeys:
  • Engage with members: Provide extraordinary service while identifying their financial needs.
  • Promote solutions: Educate members on Trumark's products, services, and programs to offer tailored financial solutions.
  • Handle loan processes: Complete loan applications, process requests (excluding Home Equity and Mortgage), and assist with settlements.
  • Leverage technology: Demonstrate mobile and digital banking tools to enhance member experiences.
  • Support the branch: Perform teller functions, resolve escalated issues, and assist as a supervisor when needed.
What You Bring to the Table
  • Education: High school diploma or equivalent required; continuing education preferred.
  • Experience: At least 1 year of branch or equivalent experience with a financial institution.
  • Skills:
    • Strong communication and organizational abilities.
    • Knowledge of banking products and systems.
    • Proficiency in Microsoft Office applications.
  • Availability: Flexibility to work evenings, weekends, or other shifts as needed.
What to Expect After You Apply
  1. Application Review: We'll carefully review your application to ensure it meets the role's qualifications.
  2. Phone Screening: If selected, you'll participate in a brief call to discuss your skills and experience.
  3. Interview: Shortlisted candidates will be invited for an in-depth interview with our team.
  4. Final Decision: After interviews, we'll notify you of the outcome and next steps.

We strive to keep you informed throughout the process and appreciate your time and effort!
Ready to Apply?
If you're excited about joining a supportive and mission-driven team, apply now!

Apply