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How much do member experience professional jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for member experience professional in the United States is $14.10, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $15.87 per hour, depending on experience, location, and employer.

What are Member Experience Professionals?

Member Experience Professionals are employees who focus on ensuring that members of an organization, such as a credit union, gym, or association, have positive and seamless interactions. They address member inquiries, resolve issues, and help improve overall satisfaction by providing support and information. Their role often involves both direct communication with members and working behind the scenes to enhance services, processes, and member engagement. By prioritizing member needs, they help organizations retain and attract members while fostering a positive community.

What is the difference between Member Experience Professional vs Customer Service Representative?

AspectMember Experience ProfessionalCustomer Service Representative
CredentialsRelevant certifications in member engagement or customer experienceBasic customer service training or certifications
Work EnvironmentTypically in membership organizations, healthcare, or financial servicesRetail, call centers, or service-focused industries
Employer & IndustryMembership-based organizations, healthcare providers, financial institutionsRetail stores, telecom companies, service centers
Primary FocusEnhancing member engagement, loyalty, and overall experienceHandling customer inquiries, resolving issues, providing information

The Member Experience Professional focuses on building long-term relationships and improving member satisfaction within membership or service organizations. In contrast, Customer Service Representatives primarily address immediate customer needs and resolve issues. While both roles require strong communication skills, the Member Experience Professional emphasizes strategic engagement and retention, whereas the Customer Service Representative concentrates on transactional support.

How does a Member Experience Professional typically collaborate with other departments to enhance member satisfaction?

Member Experience Professionals often work closely with teams such as customer support, product development, and marketing to ensure members receive consistent, high-quality service. They may regularly participate in cross-functional meetings to relay member feedback, propose improvements, and help implement new initiatives. By acting as a bridge between members and various internal teams, they play a key role in identifying challenges, streamlining processes, and ensuring that member concerns are addressed promptly and effectively.

What are the key skills and qualifications needed to thrive as a Member Experience Professional, and why are they important?

To thrive as a Member Experience Professional, you need strong customer service skills, problem-solving abilities, and a background in client relations, often supported by a degree in business, communications, or a related field. Familiarity with CRM systems, support ticket platforms, and data analytics tools is typically required. Outstanding interpersonal skills, empathy, and effective communication set top performers apart in this role. These skills and qualifications ensure high member satisfaction, foster loyalty, and drive positive engagement in service-oriented organizations.
More about Member Experience Professional jobs
What cities are hiring for Member Experience Professional jobs? Cities with the most Member Experience Professional job openings:
What are the most commonly searched types of Member Experience jobs? The most popular types of Member Experience jobs are:
What states have the most Member Experience Professional jobs? States with the most job openings for Member Experience Professional jobs include:
What job categories do people searching Member Experience Professional jobs look for? The top searched job categories for Member Experience Professional jobs are:
Member Experience Professional jobs near you
Infographic showing various Member Experience Professional job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $29,329 per year, or $14.1 per hour.
Member Experience Specialist

Member Experience Specialist

Black Dragon Capital

West Palm Beach, FL • On-site

$15/hr

Part-time

Posted 21 days ago

Job description


Location: West Palm Beach, FL 

Employment Type: Part-Time 

Compensation: $15/hr + Commission 

Position Overview 

Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales. 

The Member Experience Specialist will be the in-house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement. 

Key Responsibilities 

Membership Expertise & Sales 

  • Serve as the primary expert on all membership models, packages, pricing, and promotions 

  • Educate prospective and current members on program offerings and recommend best-fit solutions 

  • Drive new membership sales and upgrades through tours, consultations, and follow-ups 

  • Meet or exceed monthly KPI targets 

Member Experience 

  • Deliver a welcoming, high-touch experience for all members and guests 

  • Build strong relationships to enhance retention and community engagement 

  • Proactively address member questions, concerns, and feedback 

  • Support onboarding of new members to ensure a seamless start 

Brand Representation 

  • Act as a positive, professional representative of Dragons Elite Athletics both in-person and online 

  • Promote events, programs, and special offers 

  • Assist with community outreach and partnership initiatives 

Administrative Support 

  • Manage membership accounts, billing inquiries, and CRM updates 

  • Track sales performance and maintain accurate records 

  • Assist with scheduling and general front-desk operations 

  • Ensure all processes align with company policies and standards 

Qualifications 

  • 1–3+ years of experience in sales, customer service, or fitness/wellness environments 

  • Strong communication and interpersonal skills 

  • Proven ability to meet or exceed sales goals 

  • Highly organized with attention to detail 

  • Comfortable with CRM systems and basic administrative tools 

  • Passion for fitness, athletics, and community building 

Preferred Qualifications 

  • Experience in a gym, athletic training facility, or membership-based business 

  • Background in youth athletics or performance training programs 

  • Social media or marketing experience is a plus 

Key Competencies 

  • Sales-driven mindset with a customer-first approach 

  • Energetic, outgoing, and professional demeanor 

  • Problem-solving and adaptability 

  • Strong team collaboration skills 

Compensation & Benefits 

  • Competitive base pay + commission/bonus structure 

  • Complimentary membership 

  • Opportunities for growth and advancement 

  • Ongoing training and development 

Why Join Dragons Elite Athletics? 

At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand. 

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