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Member Experience Manager Jobs (NOW HIRING)

Grouper

Member Experience Manager

New York, NY · On-site

Member Experience Manager LOVES PEOPLE. PASSIONATE ABOUT GREAT CUSTOMER SERVICE. Member Experience Managers are the backbone of Grouper. It's up to you to make sure each and every Grouper is a ...

EoS Fitness

Member Experience Manager

Phoenix, AZ

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

Invited

Member Experience Manager

Farmers Branch, TX

Job Summary The Member Experience Manager supports the Director Member Experience, or the General Manager in developing and executing activities that enhance the overall member experience at the club.

Stretch Zone - 1008

Member Experience Manager

Spring, TX · On-site

$13 - $14.50/hr

Opportunity for advancement Member Experience Manager StretchZone -The Vintage Health, Wellness & Fitness Professionals Compensation: $13 - $14.50 Per Hour DOE + Monthly Sales & Booking Commission(s ...

EoS Fitness

Member Experience Manager

Surprise, AZ

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Baldwin, MI

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EōS Fitness

Member Experience Manager

Plano, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Las Vegas, NV · On-site

$16 - $18/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EoS Fitness

Member Experience Manager

Fremont, CA

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Tempe, AZ

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EōS Fitness

Member Experience Manager

Taylorsville, UT · On-site

$15 - $17/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

San Bernardino, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

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Member Experience Manager information

See salary details

$24.5K

$59.5K

$116K

How much do member experience manager jobs pay per year?

As of Jul 25, 2026, the average yearly pay for member experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Member Experience Manager typically earns less than $4,000 weekly, but high-paying roles without a degree include sales managers, real estate brokers, and certain skilled trades like electricians or plumbers, especially with experience and certifications. These jobs often require strong interpersonal skills, industry-specific training, or licensing but not necessarily a college degree.

What is a Member Experience Manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

What does a CX manager do?

A Customer Experience (CX) manager oversees strategies to improve customer satisfaction, loyalty, and engagement. They analyze customer feedback, coordinate cross-functional teams, and implement initiatives to enhance the overall customer journey, often using tools like CRM software. Strong communication, data analysis skills, and a focus on service quality are essential in this role.

What is the 3 month rule for jobs?

The 3 month rule in the context of a Member Experience Manager role often refers to a probationary period of three months during which performance and fit are evaluated before confirming permanent employment. This period allows employers to assess skills, adaptability, and cultural fit, and employees to understand job expectations. It is common for companies to set this timeframe to ensure mutual suitability before offering full benefits or long-term contracts.

What does a member experience manager do?

A member experience manager oversees strategies to improve member satisfaction, engagement, and retention within an organization or community. They analyze feedback, coordinate communication, and implement initiatives to enhance the overall member journey, often using customer relationship management (CRM) tools. Strong communication, problem-solving skills, and understanding of member needs are essential for this role.

How does a Member Experience Manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Member Experience Manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

More about Member Experience Manager jobs
What cities are hiring for Member Experience Manager jobs? Cities with the most Member Experience Manager job openings:
What are the most commonly searched types of Member Experience jobs? The most popular types of Member Experience jobs are:
Who are the top companies hiring for Member Experience Manager jobs? The top employers for Member Experience Manager jobs are:
What states have the most Member Experience Manager jobs? States with the most job openings for Member Experience Manager jobs include:
What job categories do people searching Member Experience Manager jobs look for? The top searched job categories for Member Experience Manager jobs are:
Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Member Experience Manager

Member Experience Manager

Grouper

New York, NY • On-site

Full-time

Posted 3 days ago

Job description

Member Experience Manager
LOVES PEOPLE. PASSIONATE ABOUT GREAT CUSTOMER SERVICE. Member Experience Managers are the backbone of Grouper. It's up to you to make sure each and every Grouper is a seamless, awesome experience for our members. Making it look easy is a tough job, though. We burn the midnight oil on a regular basis and we go above and beyond each day. Consider us the Navy SEALS of customer service :-) Required:
  • Has been on a Grouper
  • College graduate
  • Grace under pressure
  • Quick witted and playful
  • Monster of a multitasker
  • Born problem solver
Preferred:
  • Awesome accent
  • Customer Service experience
  • Startup experience
  • Love of technology
How to Apply
Email the following to jobs@joingrouper.com (subject: "Member Experience Manager"):
  • A short paragraph on why you want to work at Grouper
  • A resume
  • Link to LinkedIn Profile

Apply