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Member Experience Manager Jobs (NOW HIRING)

EŌS Fitness

Member Experience Manager

Garden Grove, CA

$19.90 - $21.90/hr

Member Experience Manager Garden Grove: Euclid St /Katella Ave EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

Invited

Member Experience Manager

Farmers Branch, TX · On-site

Job Summary The Member Experience Manager supports the Director Member Experience, or the General Manager in developing and executing activities that enhance the overall member experience at the club.

ClubCorp

Member Experience Manager

Mckinney, TX · On-site

Job Summary The Member Experience Manager supports the Director Member Experience, or the General Manager in developing and executing activities that enhance the overall member experience at the club.

EŌS Fitness

Member Experience Manager

Pompano Beach, FL · On-site

$18 - $20/hr

Member Experience Manager Coral Springs, FL: University Dr/Royal Palm Blvd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like ...

EŌS Fitness

Member Experience Manager

Glendale, CA

$19.90 - $21.90/hr

Member Experience Manager Glendale: N Central Ave / WBroadway EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Northridge, CA

$20.87 - $22.87/hr

Member Experience Manager Northridge: Tampa Ave / Nordhoff St EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Garden Grove, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Garden Grove: Euclid St /Katella Ave EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members ...

EŌS Fitness

Member Experience Manager

Montclair, CA · On-site

$19.90 - $21.90/hr

Member Experience Manager Montclair: Fremont Ave / Moreno St EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our ...

EŌS Fitness

Member Experience Manager

San Tan Valley, AZ

$18.50 - $20.50/hr

Member Experience Manager Queen Creek, AZ: Signal Butte Rd / E Queen Creek Rd EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like ...

EoS Fitness

Member Experience Manager

Baldwin, MI · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Orem, UT · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

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$24.5K

$59.5K

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How much do member experience manager jobs pay per year?

As of Jun 6, 2026, the average yearly pay for member experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a Member Experience Manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a Member Experience Manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Member Experience Manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

More about Member Experience Manager jobs
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Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 81% Full Time, 13% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Member Experience Manager

Member Experience Manager

Baylor Health Care System Credit Union

Dallas, TX • On-site

$62K - $72K/yr

Full-time

Posted 23 days ago

Job description

POSITION TITLE: Member Experience Manager

REPORTING RELATIONSHIPS

POSITION REPORTS TO: Director of Compliance & Operations


POSITION PURPOSE

The Member Experience Manager leads branch operations, cultivates a high‑performing service and sales team, and ensures members receive exceptional support across all channels. This role strengthens member relationships, drives growth, and represents the credit union through financial education and strong SEG partnerships. The Member Experience Manager models service excellence, develops staff capabilities, and maintains a safe, compliant, and welcoming branch environment.


ESSENTIAL FUNCTIONS AND BASIC DUTIES


  1. Member Experience & Service Leadership
  • Promote a member‑first culture where every interaction is welcoming, accurate, and solution‑focused.
  • Resolve escalated concerns with professionalism and use service recovery to build trust.
  • Monitor feedback and trends to continuously improve the member experience.
  1. Team Leadership & Development
  • Coach and develop employees to strengthen service skills, product knowledge, and confidence.
  • Set clear expectations, provide regular feedback, and reinforce accountability and engagement.
  • Ensure proper staffing and daily coverage to support member needs.
  1. Branch Operations & Compliance
  • Oversee daily operations to ensure accuracy, efficiency, security, and regulatory compliance.
  • Maintain strong internal controls, cash management practices, and audit readiness.
  • Identify operational gaps and support process improvements.
  1. Sales Leadership & Relationship Growth
  • Lead the sales team in consultative conversations that prioritize member needs.
  • Drive responsible growth by coaching staff on quality referrals and effective financial guidance.
  • Track performance metrics related to service, referrals, outreach, and engagement.
  • Build and maintain strong relationships with SEGs through regular communication and onsite visits.
  • Lead financial workshops, presentations, and educational initiatives for SEGs and member groups.
  • Represent the credit union at community events and promote financial wellbeing within the membership base.


QUALIFICATIONS

REQUIRED EXPERIENCE

  • 3–5 years of experience in business development, sales management, or credit union operations.
  • Proven success in coaching teams, developing employees, and leading performance
  • Experience resolving complex member situations, performing operational approvals, and ensuring regulatory compliance, including, but not limited to, the Bank Secrecy Act.

EDUCATION & CERTIFICATIONS REQUIRED

  • High School Diploma/GED required, Certification, Associates or Bachelor’s degree in Business, or a related field (or equivalent professional experience) preferred.
  • Skilled in CRM systems and Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
  • Understanding of credit union products, services, and regulatory compliance
  • Multilingual verbal and written skills preferred.

SKILLS REQUIRED

  • Expert in cultivating a growth mindset within a small team environment, with a focus on refining consultative sales techniques and empowering staff to seize every opportunity
  • Strong professional presentation, written and verbal communication skills
  • High comfort level in utilizing banking software and analyzing data
  • Ability to motivate and hold team accountable to job role expectations
  • Proactive, self-motivated, and capable of meeting or exceeding sales goals (loans and accounts)
  • A self-starter mentality with the ability to work independently. You must be comfortable wearing "many hats" and pivoting quickly between high-level strategy and hands-on member service.

WORK SCHEDULE/REMOTE WORK

Hours: This is a full-time, salaried position. While standard office hours are 7:45 AM - 4:30 PM (Mon-Thurs), 7:45 AM-5:30 PM (Fri), the job requires regular attendance at community events and SEG outreach initiatives that occur outside of normal business hours (evenings and weekends). Candidates must possess the ability to manage a flexible schedule to meet these demands while ensuring organizational goals are achieved.

Remote Work: This position is not eligible for a remote nor hybrid work schedule.


Travel

This role requires some degree of mobility and flexibility. Candidates must be able to travel locally within our service area for community events and SEG site visits.