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Member Experience Manager Jobs (NOW HIRING)

Grouper

Member Experience Manager

New York, NY · On-site

Member Experience Manager LOVES PEOPLE. PASSIONATE ABOUT GREAT CUSTOMER SERVICE. Member Experience Managers are the backbone of Grouper. It's up to you to make sure each and every Grouper is a ...

EoS Fitness

Member Experience Manager

Sacramento, CA · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Almond, AL · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EōS Fitness

Member Experience Manager

Kaysville, UT · On-site

$15 - $17/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Encinitas, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Hurst, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Oxnard, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Houston, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

La Mirada, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EōS Fitness

Member Experience Manager

Addison, TX · On-site

$15/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

EoS Fitness

Member Experience Manager

Sandy, UT · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Palm Springs, CA · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Surprise, AZ · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EoS Fitness

Member Experience Manager

Baldwin, MI · On-site

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...

EōS Fitness

Member Experience Manager

Fullerton, CA · On-site

$19.90 - $21.90/hr

The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...

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Member Experience Manager information

See salary details

$24.5K

$59.5K

$116K

How much do member experience manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for member experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is a member experience manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a member experience manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member experience manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

How do you become a member experience manager?

To become a member experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, community management, or client relations. Strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are also important for success in this role.
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Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Member Experience Manager

Grouper

New York, NY • On-site

Full-time

Re-posted 14 days ago

Job description

Member Experience Manager
LOVES PEOPLE. PASSIONATE ABOUT GREAT CUSTOMER SERVICE. Member Experience Managers are the backbone of Grouper. It's up to you to make sure each and every Grouper is a seamless, awesome experience for our members. Making it look easy is a tough job, though. We burn the midnight oil on a regular basis and we go above and beyond each day. Consider us the Navy SEALS of customer service :-) Required:
  • Has been on a Grouper
  • College graduate
  • Grace under pressure
  • Quick witted and playful
  • Monster of a multitasker
  • Born problem solver
Preferred:
  • Awesome accent
  • Customer Service experience
  • Startup experience
  • Love of technology
How to Apply
Email the following to jobs@joingrouper.com (subject: "Member Experience Manager"):
  • A short paragraph on why you want to work at Grouper
  • A resume
  • Link to LinkedIn Profile

Apply