The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Santa Ana, CA · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Santa Ana, CA · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Chandler, AZ · On-site
$18.50 - $20.50/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...
Member Experience Manager
Chandler, AZ · On-site
$18.50 - $20.50/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...
Member Experience Manager
Henderson, NV · On-site
$16 - $18/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...
Member Experience Manager
Henderson, NV · On-site
$16 - $18/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...
Member Experience Manager
Mira Loma, CA · On-site
$19.90 - $21.90/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...
New
Member Experience Manager
Mira Loma, CA · On-site
$19.90 - $21.90/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...
New
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Laveen, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Laveen, AZ · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Desoto, TX · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Desoto, TX · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Scottsdale, AZ · On-site
$18.50 - $20.50/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...
Member Experience Manager
Scottsdale, AZ · On-site
$18.50 - $20.50/hr
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As ...
Member Experience Manager
Las Vegas, NV · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
Las Vegas, NV · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
West Jordan, UT · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager
West Jordan, UT · On-site
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a ...
Member Experience Manager information
See salary details
$24.5K - $32.8K
9% of jobs
$32.8K - $41.1K
15% of jobs
$41.8K is the 25th percentile. Wages below this are outliers.
$41.1K - $49.5K
17% of jobs
The median wage is $52.3K / yr.
$49.5K - $57.8K
27% of jobs
$62.9K is the 75th percentile. Wages above this are outliers.
$57.8K - $66.1K
12% of jobs
$66.1K - $74.4K
8% of jobs
$74.4K - $82.7K
4% of jobs
$82.7K - $91K
3% of jobs
$91K - $99.4K
2% of jobs
$99.4K - $107.7K
2% of jobs
$107.7K - $116K
1% of jobs
$24.5K
$59.5K
$116K
How much do member experience manager jobs pay per year?
As of Jun 6, 2026, the average yearly pay for member experience manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.
What is a Member Experience Manager?
A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.
How does a Member Experience Manager typically collaborate with other departments to enhance member satisfaction?
A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.
What are the key skills and qualifications needed to thrive as a Member Experience Manager, and why are they important?
To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.
What is the difference between Member Experience Manager vs Customer Success Manager?
| Aspect | Member Experience Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Enhancing member engagement and satisfaction | Ensuring customer retention and success with products/services |
| Work Environment | Membership organizations, clubs, associations | Tech companies, SaaS, service industries |
| Required Skills | Communication, relationship management, event planning | Onboarding, technical knowledge, problem-solving |
| Common Usage | Membership retention, community building | Account management, product adoption |
While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.
More about Member Experience Manager jobs
What cities are hiring for Member Experience Manager jobs? Cities with the most Member Experience Manager job openings:
What are the most commonly searched types of Member Experience jobs? The most popular types of Member Experience jobs are:
Who are the top companies hiring for Member Experience Manager jobs? The top employers for Member Experience Manager jobs are:
What states have the most Member Experience Manager jobs? States with the most job openings for Member Experience Manager jobs include:
What job categories do people searching Member Experience Manager jobs look for? The top searched job categories for Member Experience Manager jobs are:
Job description
We are seeking a dynamic and highly organized Member Experience Manager to support EoS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk sta while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.
Core Purpose: To create loyal, lifelong fans and exercise practitioners.
Responsibilities:
- Takes Initiative in identifying ways to enhance the member experience.
- Serve as the rst point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
- Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
- Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and oering personalized outreach to members.
- Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
- Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
- Ensure members feel heard and valued, maintaining an open line of communication.
- Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reects our values and professionalism.
- Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
- Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
- Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
- Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
- Proven experience in customer service or front-line leadership, preferably in the tness, hospitality, or service industry.
- Excellent communication (written and verbal), problem-solving, and interpersonal skills.
- Ability to multitask and thrive in a fast-paced, customer-facing environment.
- Strong organizational skills and attention to detail.
- Prociency with tness management software, social media platforms, and Microsoft Oce Suite.
- Knowledge of tness industry operations, including membership management and billing processes.
Requirements:
- Must successfully pass background check.
- Must Obtain a CPR certication within 30 days of employment. *
- Must attend EoS Ethos and Customer Service Training within 30 days of employment. *
- Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
- Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
- Ability to bend routinely and repetitively to lift more than 40 lbs.
About EoS Fitness
Sourced by ZipRecruiter
Industry
Fitness and sports centers
Company size
1,001 - 5,000 Employees
Headquarters location
Phoenix, AZ, US
Year founded
2015