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Member Experience Manager Jobs in Wisconsin (NOW HIRING)

VASA Fitness

Member Experience Lead

Racine, WI

$19.30/hr

General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $19.30 per hour + Commission and Bonus Opportunities! JOIN OUR TEAM At VASA Fitness, we want to ...

VASA Fitness

Member Experience Lead

Racine, WI · On-site

$19.30/hr

General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $19.30 per hour + Commission and Bonus Opportunities! JOIN OUR TEAM At VASA Fitness, we want to ...

VASA Fitness

Member Experience Lead

Racine, WI · On-site

$19.30/hr

General Manager DIRECT REPORTS: Member Experience Specialists FLSA: Hourly, Non-Exempt COMPENSATION: $19.30 per hour + Commission and Bonus Opportunities! JOIN OUR TEAM At VASA Fitness, we want to ...

Cooper's Hawk

Manager, Team Member Experience

Greenfield, WI · On-site

$18.25 - $20.25/hr

As a Manager of Team Member Experience at Cooper's Hawk, you'll play a vital role in shaping the journey of our Team Members-from their first day to every milestone along the way. As a standard ...

landmarkcu

Member Experience Associate

Brookfield, WI · On-site

NATURE AND SCOPE This position reports to the Manager, Member Experience. Provides expedient and efficient assistance to all types of member inquiries, primarily through phone contact, using a number ...

Fractal Analytics Inc

WI · On-site

$90 - $110/hr

Collaboration and Communication Work closely with product managers, UI/UX designers, and ... Track record in fintech, insurance, or member-facing digital products * Hands-on experience with ...

Fractal Analytics

WI · On-site

$90 - $110/hr

Collaboration and Communication Work closely with product managers, UI/UX designers, and ... Track record in fintech, insurance, or member-facing digital products * Hands-on experience with ...

Private Club Marketing

WI · On-site

$90 - $130/hr

... experienced operator who can balance the financial, operational, and cultural demands of a private club. The ideal candidate will bring a track record of managing member-centric organizations ...

MRA Recruiting Services

UX Strategy Manager

Milwaukee, WI · On-site

$131 - $160/hr

UX Strategy Manager Komatsu (An MRA Member) Onsite in Milwaukee, WI OR Chicago, IL Starting Salary: $145,000 Join Komatsu and Be Part of Something Big! Job Overview Komatsu is embarking on an ...

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All JobsMember Experience JobsMember Experience Manager JobsMember Experience Manager Jobs in Wisconsin

Member Experience Manager information

See Wisconsin salary details

$24.7K

$60.1K

$117.1K

How much do member experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for member experience manager in Wisconsin is $60,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a member experience manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a member experience manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member experience manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

How do you become a member experience manager?

To become a member experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, community management, or client relations. Strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are also important for success in this role.

What are the most commonly searched types of Member Experience jobs in Wisconsin?

The most popular types of Member Experience jobs in Wisconsin are:

What are popular job titles related to Member Experience Manager jobs in Wisconsin?

For Member Experience Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Member Experience Manager jobs in Wisconsin look for?

The top searched job categories for Member Experience Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Member Experience Manager jobs?

Cities in Wisconsin with the most Member Experience Manager job openings:

Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,082 per year, or $28.9 per hour.

Member Experience Lead

VASA Fitness

Racine, WI

$19.30/hr

Full-time

Medical, Retirement, PTO

Posted 9 days ago

VASA Fitness rating

5.1

Company rating: 5.1 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

52nd of 63 rated gym and leisure clubs

Job description

POSITION DESCRIPTION

POSITION TITLE: Member Experience Lead (MEL)

REPORTS TO: General Manager

DIRECT REPORTS: Member Experience Specialists

FLSA: Hourly, Non-Exempt

COMPENSATION: $19.30 per hour + Commission and Bonus Opportunities!

JOIN OUR TEAM

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.

BENEFITS

40 Hours Per Week Employees: Paid Time Off, Paid Holidays, Paid Parental Leave, Medical Benefits, 401k Options, and 2 Free Complimentary Gym Memberships-- One for yourself and one to give away!

Come join VASA Fitness and join a passionate, fun, and united team!

We are proud to be a 'Great Place to Work' certified company!

PURPOSE

The Member Experience Lead (MEL) is engaging, positive, diligent, organized, and knows how to drive their club towards results. The ideal candidate has a take-charge personality and a reputation for getting things done. The MEL is responsible for supporting the General Manager and continually developing a high-performing team within the club. The MEL leads by example and coaches their Member Experience Specialists (MES) on how to provide a world-class experience for VASA members.

EXECUTION DELIVERABLES

  • Ensure all MES create and maintain our "UPLIFT" culture in the club
  • Implements the welcoming, non-intimidating VASA experience through our guest-to-member journey and creates an exceptional brand experience for guests and members
  • Responsible for recruiting, hiring, and training all MES team members
  • Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
  • Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
  • Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful

MANAGEMENT RESPONSIBILITES

  • Support the General Manager (GM) by forecasting upcoming staffing needs
  • Have frequent conversations with MES team members to understand changing work
  • Work with the GM to schedule and conduct interviews and ensure the right candidates are hired for open positions
  • Schedule and facilitate training for new MES team members
  • Collaborate with the GM to create a welcoming environment for interview candidates and new hires
  • Constantly evaluate team member-to-member interactions
  • Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement
  • Delegate tasks to maximize efficiencies and create balanced workloads and validate completion
  • Teach and coach MES staff on VASA's non-intimidating approach on how to convert a guest to a member
  • Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics

LEADERSHIP AND COACHING

  • Communicate, lead by example, and motivate your team to understand and develop passion for the brand, our values, and our approach
  • Proactively provide ideas and solutions to help move the business forward
  • Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates
  • Delegate tasks and responsibilities to ensure work is completed and club goals are achieved
  • Build trust and strong relationships with all team members
  • Provide coaching in the moment that inspires commitment and positive change
  • Give input and feedback to GM in succession planning conversations

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