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Member Experience Manager Jobs in Wisconsin (NOW HIRING)

Plexus Corp.

Manager - Brand Experience (AMER)

Neenah, WI · On-site

$97K - $146K/yr

As a team member, you will engage in impactful work through global collaboration and the use of ... The Manager, Regional Brand Experience is a team-lead, change agent, and champion of global ...

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Member Experience Manager information

See Wisconsin salary details

$24.7K

$60.1K

$117.1K

How much do member experience manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for member experience manager in Wisconsin is $60,082.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a member experience manager?

A Member Experience Manager is a professional responsible for ensuring that members of an organization, such as a gym, club, or association, have positive and engaging interactions throughout their membership journey. They design and implement strategies to enhance member satisfaction, retention, and loyalty by addressing feedback, managing communications, and improving services. Member Experience Managers often collaborate with other teams to create a welcoming environment and resolve any issues members may encounter.

How does a member experience manager typically collaborate with other departments to enhance member satisfaction?

A Member Experience Manager frequently works cross-functionally, partnering with teams such as Marketing, Operations, and Customer Support to ensure a seamless member journey. They gather feedback from members, analyze data, and communicate insights to relevant departments to drive improvements in products, services, and processes. Regular meetings and collaborative projects are common, allowing the Member Experience Manager to advocate for member needs and champion initiatives that boost satisfaction and retention.

What are the key skills and qualifications needed to thrive as a member experience manager, and why are they important?

To thrive as a Member Experience Manager, you need expertise in customer service, relationship management, and a background in business or hospitality, often supported by a relevant bachelor’s degree. Familiarity with CRM systems, feedback management tools, and data analytics platforms is typically required. Exceptional interpersonal skills, problem-solving abilities, and a proactive mindset set top performers apart in this role. These skills ensure consistently positive member interactions, drive retention, and foster long-term loyalty crucial to an organization’s success.

What is the difference between Member Experience Manager vs Customer Success Manager?

AspectMember Experience ManagerCustomer Success Manager
Primary FocusEnhancing member engagement and satisfactionEnsuring customer retention and success with products/services
Work EnvironmentMembership organizations, clubs, associationsTech companies, SaaS, service industries
Required SkillsCommunication, relationship management, event planningOnboarding, technical knowledge, problem-solving
Common UsageMembership retention, community buildingAccount management, product adoption

While both roles focus on improving client or member satisfaction, the Member Experience Manager primarily works within membership-based organizations to foster engagement and loyalty. In contrast, the Customer Success Manager typically operates in the tech and SaaS sectors, focusing on helping clients succeed with products or services to ensure retention and growth.

How do you become a member experience manager?

To become a member experience manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with experience in customer service, community management, or client relations. Strong communication, problem-solving skills, and familiarity with customer relationship management (CRM) tools are also important for success in this role.

What are the most commonly searched types of Member Experience jobs in Wisconsin?

The most popular types of Member Experience jobs in Wisconsin are:

What are popular job titles related to Member Experience Manager jobs in Wisconsin?

For Member Experience Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Member Experience Manager jobs in Wisconsin look for?

The top searched job categories for Member Experience Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Member Experience Manager jobs?

Cities in Wisconsin with the most Member Experience Manager job openings:

Member Experience Manager jobs near you
Infographic showing various Member Experience Manager job openings in Wisconsin as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $60,082 per year, or $28.9 per hour.

Personal Relationship Banker-Digital (Member Experience Advisor I-Digital)

VERVE A CREDIT UNION

Oshkosh, WI • On-site

$19 - $23/hr

Full-time

Re-posted 9 days ago

Job description

POSITION SUMMARY

The Member Experience Advisor I serves as a member ambassador, providing exceptional service and personalized solutions across in-person, phone, and digital channels. This role delivers accurate and efficient transaction processing, opens and services consumer deposit accounts, and takes applications for credit cards and unsecured loans and lines of credit. The Member Experience Advisor explains account features and regulatory requirements in clear, member-friendly terms while ensuring compliance with all applicable policies, procedures, and regulations. In addition to providing financial solutions, this role actively identifies opportunities to deepen relationships and support Verve’s growth objectives.

POSITION RESPONSIBILITIES

Member Experience 

  • Greet members promptly and professionally, creating a welcoming environment. 
  • Process member transactions including deposits, withdrawals, loan payments, cash advances, check cashing, and official checks. 
  • Verify endorsements, signatures, and proper identification; always maintain confidentiality. 
  • Open and close all standard consumer deposit accounts, adding, changing, or removing beneficiaries and Payable on Death designations as requested. 
  • Clearly explain consumer account summaries, product features, and regulatory terms in language members understand. 
  • Handle “Red Flag” identity theft prevention procedures accurately. 
  • Assist members with digital banking tools and problem resolution. 

Growth 

  • Take applications for credit cards, unsecured loans, and unsecured lines of credit. 
  • Identify opportunities to help members thrive financially with a focus on managing money, saving for the future, optimizing payments, and borrowing responsibly. 
  • Maintain current knowledge of Verve products, services, promotions, and competitor offerings to effectively position solutions. 
  • Participate in branch and community outreach activities to promote Verve’s brand and attract new members. 

Operational & Compliance Excellence 

  • Balance and maintain cash drawer and recycling supply daily, process ATM, night deposit, and mail transactions. 
  • Complete product code changes accurately and in a timely manner. 
  • Follow all operational policies, procedures, and security protocols. 
  • Ensure compliance with all applicable laws and regulations, including BSA/AML, OFAC, and USA PATRIOT Act requirements. 
  • Complete required annual compliance training and apply standards consistently. 

EDUCATION AND EXPERIENCE

  • High school diploma or equivalent required. 
  • Minimum six (6) months of customer service, retail banking, or cash handling experience. 
  • Basic knowledge of financial products, services, and regulations preferred. 

KEY COMPETENCIES

  • Strong interpersonal skills with a friendly, professional demeanor. 
  • Excellent attention to detail and accuracy in transactions. 
  • Ability to explain financial concepts clearly to members. 
  • Proficient computer skills including Microsoft Office; ability to learn core banking systems. 
  • Reliable and consistent in attendance and performance. 
  • Ability to work Saturdays as scheduled. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

  • Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
  • Physical Requirements: Ability to sit or stand at a desk the majority of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone.  May occasionally reach with hands and arms; stoop, kneel, and crouch.

The above information has been designed to indicate the general nature and level of work performed by persons within this job this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.

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