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Wfm Manager Jobs in Wisconsin (NOW HIRING)

Chimes Delaware Brand

WI · On-site

$65 - $90/hr

Collaborate with department managers and operational leadership to maintain accurate staffing schedules and address open shifts, schedule changes, employee availability, planned and unplanned ...

New

Everise

Will have to manage client & stakeholder requirements. * Knowledge of trends and total demand and providing relevant inputs to WFM leadership, Client, and Ops Leadership * Assist in detailing and ...

Chimes

WI · On-site

$60 - $90/hr

Collaborate with department managers and operational leadership to maintain accurate staffing schedules and address open shifts, schedule changes, employee availability, planned and unplanned ...

New

Whole Foods Market

Department Manager

Wauwatosa, WI

$20 - $22.25/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Strong demonstrated organizational and time management skills. * Excellent interpersonal ...

Whole Foods Market

Prep Cook

Madison, WI

$16 - $25.40/hr

All positions must strive to support WFM core values and goals, promote national, regional, and ... Ability to follow directions and procedures; effective time management and organization skills.

Uline

Workforce Forecasting Manager

Kenosha, WI

Workforce Forecasting Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is ... Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance ...

ULINE

Workforce Forecasting Manager

Kenosha, WI · On-site

Workforce Forecasting Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is ... Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance ...

ULINE

Workforce Forecasting Manager

Kenosha, WI · On-site

Workforce Forecasting Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is ... Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance ...

Uline

Workforce Forecasting Manager

Kenosha, WI · On-site

Workforce Forecasting Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is ... Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance ...

ULINE

Workforce Forecasting Manager

Milwaukee, WI

Workforce Forecasting Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is ... Lead and develop the WFM Forecasting team, building a culture of collaboration, high performance ...

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All JobsWfm JobsWfm Manager JobsWfm Manager Jobs in Wisconsin

Wfm Manager information

See Wisconsin salary details

$23.2K

$61.9K

$103.5K

How much do wfm manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for wfm manager in Wisconsin is $61,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,400.00 and $69,600.00 per year, depending on experience, location, and employer.

What is a WFM manager?

Workforce Management (WFM) Managers are professionals responsible for overseeing staff scheduling, forecasting workload, and optimizing resource allocation within an organization. They use data analysis and specialized software to ensure that the right number of employees are available to meet business needs, particularly in customer service environments like call centers. WFM Managers play a key role in improving efficiency, reducing costs, and maintaining high service levels by balancing staffing with demand. Their responsibilities often include real-time monitoring, capacity planning, and reporting on workforce metrics.

What skills and qualifications are needed to thrive as a WFM manager?

To thrive as a WFM Manager, you need strong analytical skills, expertise in forecasting, scheduling, and capacity planning, typically supported by a degree in business, statistics, or a related field. Proficiency with WFM software like NICE, Verint, or Genesys, and certifications in workforce management tools or methodologies, are highly valued. Exceptional communication, leadership, and problem-solving abilities help you effectively lead teams and collaborate across departments. These skills and qualities are crucial to ensure optimal staffing, efficient operations, and high customer satisfaction in dynamic environments.

What are common challenges faced by a WFM manager and how can they be addressed?

One of the most common challenges for a WFM (Workforce Management) Manager is accurately forecasting staffing needs to balance operational efficiency with service quality. Fluctuating call volumes, unexpected absences, and changing business priorities can complicate scheduling. Successful WFM Managers proactively use historical data, real-time analytics, and close collaboration with operations teams to adjust plans quickly. Regular communication with both agents and leadership helps identify pain points early and implement effective solutions.

What is the difference between Wfm Manager vs Workforce Analyst?

AspectWfm ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Certified Workforce Planning Professional (CWPP) are commonUsually holds a bachelor’s degree in analytics, business, or related field; may also pursue certifications in data analysis or workforce planning
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service operationsAnalyzes data, develops reports, and provides insights to optimize workforce performance
Employer & Industry UsageFound in call centers, retail, healthcare, and other industries with large workforce management needsCommon in similar industries, focusing on data analysis to support workforce decisions

The Wfm Manager oversees the entire workforce management process, including team leadership and strategic planning, while the Workforce Analyst focuses on data analysis and reporting to inform staffing decisions. Both roles are essential in optimizing workforce efficiency but differ in scope and responsibilities.

Is a Wfm Manager a good career?

A WFM (Workforce Management) Manager is a valuable role responsible for optimizing staffing, scheduling, and resource allocation within organizations. It often requires skills in data analysis, forecasting, and use of workforce management tools, and can offer opportunities for advancement in operations and leadership. The career can be stable and rewarding for those interested in operational efficiency and team management.

Is a Wfm Manager a stressful job?

A Wfm (Workforce Management) Manager often faces stress due to managing staffing levels, meeting performance targets, and handling operational challenges. The role requires strong organizational skills and the ability to adapt to changing business needs, which can contribute to a high-pressure environment.

What are the most commonly searched types of Wfm jobs in Wisconsin?

The most popular types of Wfm jobs in Wisconsin are:

What are popular job titles related to Wfm Manager jobs in Wisconsin?

For Wfm Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Wfm Manager jobs in Wisconsin look for?

The top searched job categories for Wfm Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Wfm Manager jobs?

Cities in Wisconsin with the most Wfm Manager job openings:

Wfm Manager jobs near you
Infographic showing various Wfm Manager job openings in Wisconsin as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $61,925 per year, or $29.8 per hour.

System Administrator WFM Scheduling

Chimes Delaware Brand

WI • On-site

$65 - $90/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

  • Create, edit, maintain, and publish schedules for designated departments within the electronic scheduling
    system in accordance with agency policies, procedures, staffing requirements, and established
    guidelines.
  • Collaborate with department managers and operational leadership to maintain accurate staffing
    schedules and address open shifts, schedule changes, employee availability, planned and unplanned
    vacancies, and other staffing needs within assigned areas.
  • Serve as a subject matter expert for the agency’s workforce management, scheduling, and timekeeping
    systems, providing guidance and technical support to system users across the agency.
  • Administer and maintain system configuration, scheduling structures, employee assignments, access,
    workflows, and other system components necessary to support agency operations
  • Collaborate with system vendors and internal stakeholders to troubleshoot system issues, identify root
    causes, evaluate existing workflows, and implement system enhancements or process improvements that
    increase efficiency, accuracy, consistency, and usability.
  • Participate in cross-functional projects and agency initiatives related to workforce management systems,
    including system development, testing, implementation, upgrades, and process improvement.
  • Develop and maintain standardized system procedures, documentation, reference materials, and training
    resources to promote consistent system use across the agency.
  • Monitor system functionality and data integrity to identify recurring issues, configuration concerns, trends,
    and opportunities for improvement.
  • Collaborate with Payroll and Human Resources to identify and resolve workforce management system
    issues affecting employee records, scheduling, timekeeping, and payroll accuracy.
  • Support agency initiatives involving temporary and contract labor, including resource allocation, system
    access, scheduling, timekeeping, testing, and process development.
  • Partner with operational and scheduling leadership across agency divisions to provide system-level
    support and solutions while designated leadership retains responsibility for daily staffing and operational
    decision-making.
  • Perform other related duties as assigned.
  • Assistance in training on the system for new staff

Qualification:

Education
Associate of Arts degree from an accredited college or university in special education or related field, with
emphasis in the area of Education Psychology, Social Science or related field.

Work Experience
Demonstrated experience with workforce management, scheduling, timekeeping, or related systems,
including hands-on experience with system support, troubleshooting, and process improvement.

Note
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted
in lieu of the requirements specified above under Education and Experience.

Why You’ll Love Working Here

  • Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
  • Dental and vision insurance
  • Life and disability insurance
  • Generous paid time off
  • 403(b) retirement plan with employer match
  • Paid training and tuition assistance
  • Tickets at Work
  • Employee referral bonuses and recognition programs
  • Clear pathways for growth and advancement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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