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Call Center Manager Jobs in Wisconsin (NOW HIRING)

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...

Menards

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

Part Time Call Center Menards is seeking customer-focused individuals to join our Call Center Team! As a Call Center Team Member, you will be responsible for assisting customers who call in with ...

Menards, Inc.

Part Time Call Center

Eau Claire, WI · On-site

$16.35/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Menard, Inc

Part Time Call Center

Eau Claire, WI

$16.35/hr

As a Call Center Team Member, you will be responsible for assisting customers who call in with questions about our stores and products. As the first point of contact for our customers, you will ...

Bath Concepts

Call Center - Rehasher

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Call Center Representative Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and ...

Bath Concepts

Call Center Representative

Milwaukee, WI · On-site

$15.75 - $19.75/hr

We at Empire Home Remodeling are seeking call center representatives to add to our growing team. We have full-time positions available, and are looking for some amazing new talent. Duties include ...

Diaz Consulting

Call Center Representative

Madison, WI · On-site

As a Call Center Representative, you will be responsible for handling incoming calls, addressing ... Accurately log all customer interactions in our CRM system. * Assist in following up with customers ...

UW Credit Union

Call Center Representative

Wauwatosa, WI · On-site

$20.50/hr

Call Center Representative ID 2026-6166 Location : City Wauwatosa Category Contact Center FTE 2.0 Schedule Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm) Salary Grade 6 Min USD ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Wisconsin

Call Center Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do call center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Wisconsin?

The most popular types of Call Center jobs in Wisconsin are:

What are popular job titles related to Call Center Manager jobs in Wisconsin?

For Call Center Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Wisconsin look for?

The top searched job categories for Call Center Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Center Manager jobs?

Cities in Wisconsin with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Wisconsin as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $64,431 per year, or $31 per hour.

Call Center Manager

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

$45K - $75K/yr

Full-time

Medical, PTO

Re-posted 17 days ago

Job description

About Us

Here at Empire Home Remodeling we are a fast-growing home remodeling company dedicated to delivering exceptional service and high-quality renovations to homeowners. Our team specializes in transforming homes through windows, bathroom, siding, and whole-home remodeling projects. We are seeking an experienced and motivated Onsite Call Center Manager to lead our customer service and appointment-setting operations.

Position Overview

The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead conversion performance. This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment.

Key Responsibilities
  • Manage and supervise daily call center operations
  • Lead, coach, and motivate appointment setters and customer service representatives
  • Monitor inbound and outbound call performance metrics
  • Develop scripts, call handling procedures, and training materials
  • Ensure excellent customer service and professionalism on every call
  • Track KPIs including booking rates, call volume, response times, and conversion rates
  • Hire, onboard, and train new call center staff
  • Collaborate with sales and marketing teams to improve lead quality and customer experience
  • Resolve escalated customer concerns in a timely and professional manner
  • Maintain scheduling accuracy for inhome consultations and project appointments
    • Qualifications
  • 3+ years of call center management experience
  • Experience in home remodeling, construction, home services, or related industries is a plus
  • Strong leadership and team development skills
  • Excellent communication and problemsolving abilities
  • Ability to manage performance metrics and reporting
  • Proficient with CRM systems, scheduling software, and Microsoft Office/Google Workspace
  • Strong organizational and multitasking skills
  • Positive attitude with the ability to thrive in a fastpaced environment
    • Compensation & Benefits
  • Competitive salary based on experience
  • Performancebased bonuses
  • Paid time off and holidays
  • Health benefits
  • Supportive and teamoriented work environment
    • Schedule
  • Fulltime, onsite position

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