ZipRecruiter

Log In

1

Vp Call Center Operations Jobs in Wisconsin (NOW HIRING)

Capital Credit Union

SVP Operations

Green Bay, WI

Reporting to the Chief Information Officer, the SVP of Operations plays a critical role in shaping ... Lead e-services and call center teams to deliver outstanding service to members and collaborate ...

Capital Credit Union

SVP Operations

Green Bay, WI · On-site

Reporting to the Chief Information Officer, the SVP of Operations plays a critical role in shaping ... Lead e-services and call center teams to deliver outstanding service to members and collaborate ...

Evolent

VP, Cardiovascular Medicine

Madison, WI · On-site

The VP must be able to incorporate clinical, operational, and business inputs in designing and ... High speed internet over 10 Mbps and, specifically for all call center employees, the ability to ...

Search Connections

VP of Operations

Milwaukee, WI · On-site

$186K - $225K/yr

VICE PRESIDENT OF OPERATIONS Job Details Summary: The Vice President of Operations is responsible for leading, directing, and overseeing the operational capabilities and output of all multi-state ...

ASPIRUS HEALTH

VP- SYSTEM NURSING OPERATIONS

Wausau, WI · On-site

The VP, System Nursing Operations is considered the primary executive nursing backup to the Aspirus SVP, Chief Nurse Executive(CNE). Is responsible for implementing the strategic vision, priorities ...

Ellsworth

Vice President, Operations

Germantown, WI

Ellsworth Corporation, a global industry leader in the distribution of specialty chemicals, equipment, and adhesives manufacturer, currently has a Vice President of Operations opportunity available.

SpecSys

Vice President of Operations

Prentice, WI · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

Prentice, WI · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

Prentice, WI · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

SpecSys

Vice President of Operations

Prentice, WI · On-site

$108K - $162K/yr

The Vice President of Operations is responsible for overseeing and directing the company's operational activities to ensure efficiency, quality, profitability, and customer satisfaction. This ...

next page

Showing results 1-20

All JobsVp Call Center Operations JobsVp Call Center Operations Jobs in Wisconsin

Vp Call Center Operations information

See Wisconsin salary details

$69.1K

$157.2K

$266.5K

How much do vp call center operations jobs pay per year?

As of Aug 7, 2026, the average yearly pay for vp call center operations in Wisconsin is $157,237.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,600.00 and $186,700.00 per year, depending on experience, location, and employer.

What is a VP Call Center Operations?

A VP of Call Center Operations is a senior executive responsible for overseeing the strategic direction, performance, and efficiency of a company's call center operations. They develop policies, implement technologies, and ensure customer service goals align with business objectives. This role involves managing large teams, optimizing workflows, and improving key performance metrics. They also collaborate with other departments to enhance customer experience and drive operational success.

What are some common challenges faced by a VP of Call Center Operations, and how can they be addressed?

A VP of Call Center Operations often faces challenges such as maintaining high customer satisfaction amid fluctuating call volumes, optimizing agent performance, and implementing new technologies across large teams. To address these issues, strong data analysis and process improvement skills are essential, along with the ability to inspire and guide managers and frontline staff through change. Building strong cross-functional partnerships with IT, HR, and training departments also helps streamline operations. Staying adaptable and proactively identifying opportunities for efficiency and service improvements will set you up for success in this leadership role.

What are the key skills and qualifications needed to thrive in the VP Call Center Operations position, and why are they important?

To excel as a VP of Call Center Operations, you need extensive experience in call center management, strategic planning, and operational leadership, often supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, workforce management tools, and quality assurance systems, as well as certifications like Six Sigma or PMP, are highly valued. Outstanding soft skills include effective communication, change management, and a collaborative leadership style. These competencies are crucial for driving performance, ensuring customer satisfaction, and leading large teams through dynamic business environments.

What are the most commonly searched types of Call Center Operations jobs in Wisconsin? The most popular types of Call Center Operations jobs in Wisconsin are:
What are popular job titles related to Vp Call Center Operations jobs in Wisconsin? For Vp Call Center Operations jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Vp Call Center Operations jobs in Wisconsin look for? The top searched job categories for Vp Call Center Operations jobs in Wisconsin are:
What cities in Wisconsin are hiring for Vp Call Center Operations jobs? Cities in Wisconsin with the most Vp Call Center Operations job openings:
Vp Call Center Operations jobs near you
Infographic showing various Vp Call Center Operations job openings in Wisconsin as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $157,237 per year, or $75.6 per hour.

Vice President of Distribution Center Operations

Lands' End

Dodgeville, WI • On-site

Full-time

Re-posted 4 days ago

Lands' End rating

6.9

Company rating: 6.9 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

21st of 104 rated fashion retailers

Job description

Vice President of Distribution Center Operations
The Vice President of Distribution Center Operations is responsible for leading end-to-end distribution center strategy and execution across multiple locations for a catalog retail business. This executive level role drives safe, efficient, and scalable omni channel fulfillment operations, overseeing inbound, outbound, inventory flow, transportation and value-added services while ensuring exceptional service, productivity, and cost performance. The person in this role is responsible for aligning the distribution capabilities with the overall growth, sales targets and margin objectives of the company. The role partners cross-functionally with merchandising, inventory planning, sourcing, Lands' End Business outfitters, customer service, and technology teams to optimize network performance and elevate the customer experience. Deep experience with the Manhattan platform and a strong record of data-driven decision making are essential.
Key Responsibilities
  • Lead distribution center operations across multiple facilities, establishing a high-performance operating model that supports catalog and omni channel order fulfillment.
  • Provide strategic and operational leadership for inbound receiving, put-away, replenishment, outbound fulfillment, shipping transportation, and value-added services.
  • Own the fulfillment, distribution and delivery for the business-to-business arm of the organization ensuring operational excellence at all times.
  • Drive network capacity, labor, and throughput planning to meet seasonal peaks, promotional events, and evolving customer demand.
  • Own service, cost, quality, safety, and inventory accuracy performance, using data and analytics to identify trends, root causes, and improvement opportunities.
  • Leverage Manhattan platform capabilities to optimize warehouse processes, inventory visibility, order routing, wave planning, slotting, labor efficiency, and system-enabled execution.
  • Develop and monitor KPIs and dashboards for fill rate, on-time shipment, order cycle time, dock-to-stock, productivity, cost per order, inventory accuracy, and quality metrics.
  • Lead and develop a strong team of site leaders and functional managers, creating clear accountability, succession plans, and a culture of engagement and continuous improvement.
  • Implement best practices in automated warehousing, inventory control, space utilization, and last-mile delivery tracking.
  • Partner with sourcing, merchandising, planning, IT, and customer service teams to improve flow, reduce friction, and enhance the end-to-end customer experience.
  • Standardize processes and best practices across locations while balancing local operational needs and compliance requirements.
  • Lead continuous improvement initiatives focused on process design, automation, labor management, space utilization, and cost reduction.
  • Ensure compliance with company policies and all applicable safety, labor, and regulatory requirements.
  • Support capital planning, operating budgets, and long-range network strategy, including facility expansion, technology enhancements, and operational readiness.

Qualifications
  • Bachelor's degree in Supply Chain, Logistics, Operations, Business, Engineering, or a related field; MBA or advanced degree preferred.
  • 12+ years of progressive distribution, fulfillment, or supply chain leadership experience, including senior leadership responsibility for multiple distribution centers.
  • Proven omni channel distribution experience in a retail environment, preferably within a catalog or direct-to-consumer business model.
  • Distribution center experience supporting a business-to-business model a plus.
  • Strong hands-on experience with the Manhattan platform in a high-volume distribution or fulfillment setting.
  • Demonstrated success leading inbound, outbound, and value-added services teams in complex, fast-paced operations.
  • Excellent analytical, financial, and problem-solving skills with a track record of using data to drive operational decisions and business results.
  • Experience building KPI frameworks, interpreting operational data, and translating insights into measurable improvement plans.
  • Strong people leadership skills with the ability to develop leaders, influence cross-functional partners, and drive accountability across a distributed network.
  • Deep knowledge of warehouse operations, labor planning, inventory control, safety, quality, and continuous improvement methodologies.
  • Ability to travel to multiple distribution center locations as needed.
  • Role is based in Dodgeville WI

Preferred Leadership Profile
The ideal candidate is a strategic, hands-on operator who can move fluidly between executive planning and on-the-floor execution. They bring a strong customer-first mindset, excel in fast-paced environments, and use facts, metrics, and structured problem solving to make decisions. They are equally effective at leading large teams, influencing cross-functional stakeholders, and driving disciplined execution across a multi-site distribution network.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

What Lands' End employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply