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Virtual Call Center Manager Jobs in Wisconsin (NOW HIRING)

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...

SPECTRUM

Call Center Representative

Fond Du Lac, WI · On-site

$20/hr

Collaborating with management on customer issue escalations * Representing a Fortune 100 company ... call center * Technical Skills : MS Office, computer skills, typing * Skills : Communication ...

altaresourceshcm

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

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Virtual Call Center Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do virtual call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for virtual call center manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Wisconsin?

The most popular types of Virtual Call Center jobs in Wisconsin are:

What are popular job titles related to Virtual Call Center Manager jobs in Wisconsin?

For Virtual Call Center Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Wisconsin look for?

The top searched job categories for Virtual Call Center Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Virtual Call Center Manager jobs?

Cities in Wisconsin with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Manager

Storm Guard Roofing

Madison, WI • On-site

$50K - $75K/yr

Full-time

Re-posted 21 days ago

Job description

Storm Guard Roofing of Madison is seeking an experienced and motivated Call Center Manager to lead our inside sales and appointment-setting team. This role is ideal for someone who enjoys coaching others, driving performance, improving systems, and helping customers connect with solutions that improve their homes.You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the Storm Guard brand.Compensation: $50,000-$75,000/year + performance bonuses (based on experience and results)WANT TO KNOW MORE ABOUT OUR TEAM?Storm Guard has spent over two decades building a reputation not just for quality work, but for a culture of care, commitment, and community involvement. When you join our team, you become part of a family that believes in supporting one another, developing talent, and creating opportunities for advancement. We prioritize integrity, teamwork, accountability, and service in everything we do, while also giving back through charitable initiatives, local partnerships, and meaningful community engagement.At Storm Guard, we believe great people are built, not just found. While experience is valued, we place equal importance on character, work ethic, and a willingness to learn. Through training, mentorship, and ongoing support, we invest in the personal and professional growth of our team members, making Storm Guard a place where you can build a meaningful, long-term career while making a positive impact both inside and outside the workplace.DOES THIS SOUND LIKE YOU?Your day as a Call Center Manager begins by reviewing team performance, monitoring lead activity, and ensuring your representatives are set up for success. Throughout the day, you coach team members, review calls, provide feedback, and help improve conversion rates while maintaining a positive and supportive culture. You lead by example, stepping in when needed to assist with customer conversations and ensure every lead receives a professional experience.As leads move through the sales process, you work closely with the sales team to ensure smooth handoffs, accurate CRM documentation, and consistent follow-up. Behind the scenes, you analyze performance metrics, identify opportunities for improvement, refine processes, and help develop the next generation of leaders within the organization. Every action you take helps strengthen team performance, customer satisfaction, and company growth.We ask that you meet the following requirements:Experience in inside sales, appointment setting, call center operations, customer service leadership, or a related fieldExperience coaching, mentoring, or leading team membersStrong communication and relationship-building skillsAbility to manage multiple priorities in a fast-paced environmentStrong organizational and problem-solving abilitiesComfortable tracking performance metrics and maintaining accountabilityProficiency with CRM systems and Microsoft Office or Google WorkspacePositive attitude, professionalism, and a customer-first mindsetPreferred qualifications (don't be discouraged if you don't meet these preferences-we will train the right person!):Previous call center leadership experienceExperience in appointment setting or inside salesExperience reviewing calls and coaching performanceCRM experience (Salesforce, HubSpot, JobNimbus, ServiceTitan, or similar)Experience in roofing, construction, restoration, home services, HVAC, solar, or related industriesREADY TO APPLY?If you're ready to make an impact in a leadership role where coaching, communication, and performance truly matter, we'd love to meet you. Apply now through our fast, simple, and mobile-friendly application process and begin your journey with Storm Guard!We look forward to getting to know you!
Job Posted by ApplicantPro