ZipRecruiter

Log In

1

Virtual Call Center Manager Jobs in Wisconsin (NOW HIRING)

EMPIRE HOME REMODELING INC

Call Center Manager

Milwaukee, WI · On-site

$45K - $75K/yr

  • Medical

  • PTO

Position Overview The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead ...

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

Talentuition

Be Seen First

Call Center Manager Needed with Great Benefits!

Milwaukee, WI · On-site

$75K - $88K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

CALL CENTER MANAGER Reports to: Owner (transitioning to General Manager upon GM hire) Direct reports: Call Center Assistant Manager, Customer Service Representatives / Booking Agents, Home Depot ...

New

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...

Diaz Consulting

Call Center Representative

Madison, WI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Call Center Representative, you will be responsible for handling incoming calls, addressing ... Accurately log all customer interactions in our CRM system. * Assist in following up with customers ...

EMPIRE HOME REMODELING INC

Call Center Confirmer

Milwaukee, WI · On-site

$15.75 - $19.75/hr

Maintain accurate records in the CRM system * Communicate effectively with sales representatives ... Previous call center, customer service, or scheduling experience preferred * Strong communication ...

Alphabe Insight

Call Center Representative

Milwaukee, WI · On-site

$36K - $40K/yr

Call Center Representative The Call Center Representative serves as a key point of contact for ... Collaborate with team members and management to support operational goals. * Maintain a positive ...

Robert Half

Outbound Call Center Specialist

Green Bay, WI · On-site

$17 - $21/hr

Navigate multiple computer systems simultaneously while managing customer conversations. * Follow ... Previous experience in collections, call center operations, customer service, banking, healthcare, ...

EMPIRE HOME REMODELING INC

Call Center- Rehasher

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Document all interactions, outcomes, and followup actions in CRM systems with accuracy. * Maintain ... Experience in customer service, retention, call center, or sales preferred. Ability to handle ...

Renuity

Call Center - Inside Sales Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a fast-paced call center environment * Partner with scheduling teams to verify appointments and confirm with customers * Utilize pre-built scripts to engage ...

Renuity

Call Center - Inside Sales Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a fast-paced call center environment * Partner with scheduling teams to verify appointments and confirm with customers * Utilize pre-built scripts to engage ...

next page

Showing results 1-20

All JobsCall Center JobsVirtual Call Center Manager JobsVirtual Call Center Manager Jobs in Wisconsin

Virtual Call Center Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do virtual call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for virtual call center manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Wisconsin?

The most popular types of Virtual Call Center jobs in Wisconsin are:

What are popular job titles related to Virtual Call Center Manager jobs in Wisconsin?

For Virtual Call Center Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Wisconsin look for?

The top searched job categories for Virtual Call Center Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Virtual Call Center Manager jobs?

Cities in Wisconsin with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Manager

EMPIRE HOME REMODELING INC

Milwaukee, WI • On-site

$45K - $75K/yr

Full-time

Medical, PTO

Re-posted 19 days ago

Job description

About Us

Here at Empire Home Remodeling we are a fast-growing home remodeling company dedicated to delivering exceptional service and high-quality renovations to homeowners. Our team specializes in transforming homes through windows, bathroom, siding, and whole-home remodeling projects. We are seeking an experienced and motivated Onsite Call Center Manager to lead our customer service and appointment-setting operations.

Position Overview

The Onsite Call Center Manager will oversee the daily operations of our in-house call center team, ensuring exceptional customer interactions, efficient scheduling, and strong lead conversion performance. This role requires a hands-on leader who can coach staff, improve processes, and maintain a high-energy, customer-focused environment.

Key Responsibilities
  • Manage and supervise daily call center operations
  • Lead, coach, and motivate appointment setters and customer service representatives
  • Monitor inbound and outbound call performance metrics
  • Develop scripts, call handling procedures, and training materials
  • Ensure excellent customer service and professionalism on every call
  • Track KPIs including booking rates, call volume, response times, and conversion rates
  • Hire, onboard, and train new call center staff
  • Collaborate with sales and marketing teams to improve lead quality and customer experience
  • Resolve escalated customer concerns in a timely and professional manner
  • Maintain scheduling accuracy for inhome consultations and project appointments
    • Qualifications
  • 3+ years of call center management experience
  • Experience in home remodeling, construction, home services, or related industries is a plus
  • Strong leadership and team development skills
  • Excellent communication and problemsolving abilities
  • Ability to manage performance metrics and reporting
  • Proficient with CRM systems, scheduling software, and Microsoft Office/Google Workspace
  • Strong organizational and multitasking skills
  • Positive attitude with the ability to thrive in a fastpaced environment
    • Compensation & Benefits
  • Competitive salary based on experience
  • Performancebased bonuses
  • Paid time off and holidays
  • Health benefits
  • Supportive and teamoriented work environment
    • Schedule
  • Fulltime, onsite position

Apply