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Virtual Call Center Manager Jobs in Wisconsin (NOW HIRING)

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

prometric

Test Center Manager

Ashwaubenon, WI · On-site

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

Prometric

Test Center Manager

Ashwaubenon, WI · On-site

$20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

prometric

Test Center Manager

Ashwaubenon, WI · On-site

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

Mr. Handyman

Call Center Office Manger

Mount Pleasant, WI · On-site

$16 - $21/hr

Minimum 5 years of previous experience in call center customer service. * Computer proficiency in Microsoft Office, Excel and Customer relationship management software * Previous dispatching and ...

ChenMed

$54K - $77K/yr

Classroom, 1:1 and virtual. * Uses applicable technology to monitor both live and recorded calls to ... Analyzes data and prepares reports for quality management. * Builds annual training program and ...

New

Green Bay Packers

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Responsible for assisting manager and supervisors with special projects as needed. Qualifications:

greenbaypackers

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Responsible for assisting manager and supervisors with special projects as needed. Qualifications:

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Virtual Call Center Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do virtual call center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for virtual call center manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Wisconsin?

The most popular types of Virtual Call Center jobs in Wisconsin are:

What are popular job titles related to Virtual Call Center Manager jobs in Wisconsin?

For Virtual Call Center Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Wisconsin look for?

The top searched job categories for Virtual Call Center Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Virtual Call Center Manager jobs?

Cities in Wisconsin with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center - Customer Service Agent (On-Site)

Renuity

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 55 rated home improvement suppliers and fitters

Job description

Call Center Agent - Customer Service
Mad City Windows & Baths, a Renuity Company
  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm-9pm
    Saturday & Sunday availability preferred
  • Pay: $17.50/hr + Uncapped Bonuses
    Average earnings: $50,000-$70,000+/year

Kickstart Your Career - No Experience Required!
Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths-part of the national Renuity family-is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.
Mad City is one of the Midwest's most trusted home remodeling brands, powered by Renuity's nationwide network of top-tier renovation companies. Together, we're transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there's never been a better time to join.
About the Role
As a Call Center Agent on the Customer Service Team, you'll support the lead generation and sales teams by processing submitted leads - verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You'll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.
In this position, you will:
  • Manage all appointments generated through face-to-face sources and enter them into the CRM
  • Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
  • Handle inbound calls from promoters and place outbound calls to reach unverified leads
  • Participate in regular department contests and achieve both personal and team goals

Key Qualifications
  • No call center experience? No problem. If you bring the drive, we'll teach you the skills.
    We're looking for:
    • Strong communication skills and an outgoing personality
    • Motivated, competitive, goal-driven energy
    • Professional presence and a team-first mindset
    • Reliability and consistency in attendance and performance
    • Ability to multitask, prioritize, and stay organized
    • Comfort navigating technology and computer applications

What We Offer
  • Uncapped earning potential - most agents earn between $50k-$70k/year
  • Rapid advancement - many team members move up within 6 months
  • Brand-new expanded call center workspace
  • Multiple shift options (assigned based on business needs)
  • Call center operating hours: 8am-9pm, 7 days a week

Benefits & Perks
  • Medical, dental, vision, life, and disability insurance
  • Paid parental leave
  • 401(k) retirement savings program
  • Generous PTO + paid holidays
  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths
At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy

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