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Virtual Call Center Manager Jobs in Wisconsin (NOW HIRING)

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience: * High school diploma or ...

Prometric

Test Center Manager

Green Bay, WI · On-site

$17.25 - $20.50/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.). One year of management or supervisory experience required. Must be 18 years of age to qualify.

New

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

prometric

Test Center Manager

Ashwaubenon, WI · On-site

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

Prometric

Test Center Manager

Ashwaubenon, WI · On-site

$20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

prometric

Test Center Manager

Ashwaubenon, WI

$17 - $20/hr

Minimum of two years of customer service experience required (call center, retail, restaurant, etc.) * One year of management or supervisory experience required * Must be 18 years of age to qualify ...

Mr. Handyman

Call Center Office Manger

Mount Pleasant, WI · On-site

$16 - $21/hr

Minimum 5 years of previous experience in call center customer service. * Computer proficiency in Microsoft Office, Excel and Customer relationship management software * Previous dispatching and ...

Green Bay Packers

Retail Call Center Associate

Green Bay, WI · On-site

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Responsible for assisting manager and supervisors with special projects as needed. Qualifications:

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Virtual Call Center Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do virtual call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for virtual call center manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Wisconsin?

The most popular types of Virtual Call Center jobs in Wisconsin are:

What are popular job titles related to Virtual Call Center Manager jobs in Wisconsin?

For Virtual Call Center Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Wisconsin look for?

The top searched job categories for Virtual Call Center Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Virtual Call Center Manager jobs?

Cities in Wisconsin with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Call Center Representative

altaresourceshcm

Neenah, WI

$16.25 - $20.25/hr

Full-time, Part-time

Re-posted 27 days ago

Job description

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide professional, high-quality, “best-in-class” customer service.
 

When you join Alta Resources as a Customer Center Rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with and problem solve the issues of concerned customers.


What You’ll Do:

  • Work with inbound and/or outbound phone calls, email, social media and other forms of communication to address the needs of our clients’ customers.
  • Help facilitate, analyze and resolve (i.e., troubleshoot) customer issues.
  • Provide product support.
  • Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
  • Provide solutions, recommendations and product information with a sense of urgency, positivity and empathy.

 

Qualifications/Requirements:

  • Strong desire and passion to help people, or as we say at Alta Resources, “Take care of people.”
  • Excellent interpersonal, verbal and written communication skills.
  • Ability to build relationships with clients, consumers and coworkers.
  • Strong organization and time management skills.

 

Education & Experience

  • High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
  • Previous work experience in customer service, sales, training, or member retention required.
  • Ability to quickly learn program and product knowledge, work on a PC and navigate a Windows environment.
  • Beginner to Intermediate knowledge and use of Microsoft Word, Excel, PowerPoint and Outlook.
  • Polished phone demeanor, tone and etiquette is required.

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