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Virtual Call Center Manager Jobs in Wisconsin (NOW HIRING)

$24.26/hr

Operating in a call center environment, receives inbound and makes outbound customer service calls ... Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ...

New

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

As Storage Center General Manager, you will be responsible for keeping your center profitable and ... Virtual doctor visits * Career stability * Opportunities for advancement * Valuable on-the-job ...

Includes responding to call outs at night and weekends to provide the service normally done by a ... center Physical Demands: The employee may frequently lift and/or move up to 10 pounds and may ...

Showing results 41-60

Virtual Call Center Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do virtual call center manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for virtual call center manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Wisconsin?

The most popular types of Virtual Call Center jobs in Wisconsin are:

What cities in Wisconsin are hiring for Virtual Call Center Manager jobs?

Cities in Wisconsin with the most Virtual Call Center Manager job openings:

Service Center Manager -- Lead Operations & Growth

AAA Cooper Transportation, Inc.

Oshkosh, WI • On-site

$70 - $100/hr

Other

Retirement

Posted 9 days ago


AAA Cooper Transportation rating

6.6

Company rating: 6.6 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

45th of 64 rated delivery companies


Job description

AAA Cooper Transportation, Inc. is hiring a Service Center Manager in Oshkosh, WI. This pivotal role demands strong leadership to ensure the service center's success. The position offers competitive pay, a comprehensive benefits package, and opportunities for career advancement.

The successful candidate will oversee team performance, meet operational goals, and foster a culture of excellence. Requirements include a Bachelor's Degree and transportation management experience.

Join a rapidly growing company that values skill development and offers attractive benefits, including a 401(k) retirement plan with company match.

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