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Virtual Call Center Manager Jobs in Wisconsin (NOW HIRING)

greenbaypackers

Retail Call Center Associate

Green Bay, WI

$14.50 - $16/hr

Responsible for answering incoming phone calls at our Call Service Center in a professional manner ... Responsible for assisting manager and supervisors with special projects as needed. Qualifications:

Kunes Auto Group

Automotive BDC Manager

Madison, WI · On-site

Review and approve bonus/commission numbers for reps Qualifications * 1+ years of experience in automotive BDC, appointment setting, or call center management required; prior BDC management ...

Delavan Holdings

Automotive BDC Manager

Madison, WI · On-site

Review and approve bonus/commission numbers for reps Qualifications * 1+ years of experience in automotive BDC, appointment setting, or call center management required; prior BDC management ...

Kunes Auto

Automotive BDC Manager

Madison, WI · On-site

Review and approve bonus/commission numbers for reps Qualifications * 1+ years of experience in automotive BDC, appointment setting, or call center management required; prior BDC management ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI · On-site

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (PT)

Ashwaubenon, WI

$12.75 - $15.25/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Ashwaubenon, WI TEST CENTER ADDRESS: 1525 ... Minimum of one year of customer service experience required, in person (call center, retail ...

U-Haul

U-Haul Storage Center Manager

Beloit, WI

$50K/yr

As Storage Center General Manager, you will be responsible for keeping your center profitable and ... Virtual doctor visits * Career stability * Opportunities for advancement * Valuable on-the-job ...

U-Haul

U-Haul Storage Center Manager

Beloit, WI · On-site

$50K/yr

As Storage Center General Manager, you will be responsible for keeping your center profitable and ... Virtual doctor visits * Career stability * Opportunities for advancement * Valuable on-the-job ...

Lincare

Manager, Center LTC

New Berlin, WI · On-site

Includes responding to call outs at night and weekends to provide the service normally done by a ... center Physical Demands: The employee may frequently lift and/or move up to 10 pounds and may ...

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Virtual Call Center Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do virtual call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for virtual call center manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What is a virtual call center manager?

A Virtual Call Center Manager is a professional responsible for overseeing the operations of a call center where agents work remotely, rather than from a physical office. Their duties include managing staff, monitoring performance metrics, ensuring high-quality customer service, and implementing technology solutions to support remote teams. They also handle scheduling, training, and resolving escalated customer issues. This role requires strong leadership, communication, and organizational skills, as well as familiarity with call center software and remote work best practices.

What are some common challenges faced by virtual call center managers and how can they be addressed?

Virtual Call Center Managers often face challenges such as maintaining team engagement, monitoring performance remotely, and ensuring consistent communication across dispersed teams. To address these, managers can implement regular video check-ins, use performance tracking software, and foster a strong team culture through virtual team-building activities. Additionally, clear communication protocols and ongoing training help ensure everyone stays aligned with company goals and service standards.

What are the key skills and qualifications needed to thrive as a virtual call center manager, and why are they important?

To thrive as a Virtual Call Center Manager, you need strong leadership, organizational skills, and experience in customer service management, typically supported by a relevant degree or equivalent experience. Familiarity with call center management software (such as Five9 or Zendesk), CRM systems, and workforce management tools is essential, and certifications like COPC or CCMP are advantageous. Excellent communication, problem-solving abilities, and the capacity to motivate remote teams are standout soft skills in this role. These skills ensure efficient operations, high team performance, and superior customer satisfaction in a virtual environment.

What are the most commonly searched types of Virtual Call Center jobs in Wisconsin?

The most popular types of Virtual Call Center jobs in Wisconsin are:

What are popular job titles related to Virtual Call Center Manager jobs in Wisconsin?

For Virtual Call Center Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Virtual Call Center Manager jobs in Wisconsin look for?

The top searched job categories for Virtual Call Center Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Virtual Call Center Manager jobs?

Cities in Wisconsin with the most Virtual Call Center Manager job openings:

Virtual Call Center Manager jobs near you

Retail Call Center Associate

greenbaypackers

Green Bay, WI

$14.50 - $16/hr

Full-time

Re-posted 20 days ago

Job description

JOB SUMMARY:

This position is responsible for servicing the daily operations of the Green Bay Packers Pro Shop Ecommerce Division.

JOB Responsibilities:
  • Responsible for answering incoming phone calls at our Call Service Center in a professional manner, taking orders over the phone and assisting customers with inquiries.
  • Responsible for customer courtesy calls through call-backs or referrals.
  • Responsible for being knowledgeable about the Green Bay Packers and other Lambeau Field businesses, as well as have an awareness of current events of the organization.
  • Responsible for other duties, such as check-in of new merchandise, picking and packing orders if the phones become slow.
  • Responsible for processing gift notes, scanning pick sheets, fulfilment of gift cards and other duties as assigned.
  • Responsible for assisting manager and supervisors with special projects as needed.
Qualifications:
  • Home game weekends and special events are required workdays. Retail store shifts may be necessary for assistance.
  • Position requires flexibility in scheduling. Availability must be at a minimum, 3 days a week including nights and weekends. Hours could range from 8 hours to 35 hours, depending on individual availability and our business needs.
  • Learn how to use Magento and NCR CounterPoint operating systems. Able to be comfortable using designated computer applications, including Word and Excel.
  • Ability to interact easily with customers, and work within time limitations during busy periods.
  • Able to have good communication and organizational skills, as well as legible handwriting.
  • Ability to work as part of a team to achieve Pro Shop goals.
  • Hours will range from 7:45am to 8:00pm, but may vary due to the Packers game schedule.

Supervised by: Pro Shop Manager, Assistant Managers, Coordinators, and Supervisor

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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