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Call Center Manager Jobs in Wisconsin (NOW HIRING)

1st Community Credit Union

Call Center Representative I

West Salem, WI · On-site

$15.75 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Call Center Representative I Location: West Salem, WI Schedule: Full-time (40 hours/week) | Onsite We're looking for a friendly, service-minded individual to join our Call Center team. Whether you ...

EMPIRE HOME REMODELING INC

Call Center- Rehasher

Milwaukee, WI · On-site

$15.25 - $19.75/hr

Document all interactions, outcomes, and followup actions in CRM systems with accuracy. * Maintain ... Experience in customer service, retention, call center, or sales preferred. Ability to handle ...

Renuity

Call Center - Inside Sales Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a fast-paced call center environment * Partner with scheduling teams to verify appointments and confirm with customers * Utilize pre-built scripts to engage ...

Renuity

Call Center - Inside Sales Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a fast-paced call center environment * Partner with scheduling teams to verify appointments and confirm with customers * Utilize pre-built scripts to engage ...

SSM Health

Call Center Representative - Telecom

Janesville, WI · On-site

$15.75 - $19.75/hr

Call Center Location: SSM Health St. Mary's Hospital - Janesville 3400 E. Racine St. Janesville, WI 53546 Schedule: PRN (on an as needed basis) Shifts are available Monday through Friday, between 9 ...

altaresourceshcm

Call Center Representative

Neenah, WI

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.50 - $20.50/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience: * High school diploma or ...

Alta Resources

Call Center Representative

Neenah, WI · On-site

$16.25 - $20.25/hr

Alta Resources is looking for full-time and part-time Customer Center Representatives to provide ... Strong organization and time management skills. Education & Experience * High school diploma or ...

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Wisconsin

Call Center Manager information

See Wisconsin salary details

$29.8K

$64.4K

$110.5K

How much do call center manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for call center manager in Wisconsin is $64,431.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,700.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Wisconsin?

The most popular types of Call Center jobs in Wisconsin are:

What are popular job titles related to Call Center Manager jobs in Wisconsin?

For Call Center Manager jobs in Wisconsin, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Wisconsin look for?

The top searched job categories for Call Center Manager jobs in Wisconsin are:

What cities in Wisconsin are hiring for Call Center Manager jobs?

Cities in Wisconsin with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Wisconsin as of August 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $64,431 per year, or $31 per hour.

Call Center Representative I

1st Community Credit Union

West Salem, WI

$15.75 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 5 days ago

Job description

Ready to Start Your Career With a Purpose?

Are you looking to start a career in a team-oriented company that truly values work/life balance? Join us at 1st Community Credit Union a member-focused, mid-sized financial institution where your work matters.

We proudly serve communities across Monroe, La Crosse, Trempealeau, Jackson, Buffalo, Eau Claire, Clark, Wood, Adams, Juneau, Sauk, Richland, Crawford, and Vernon counties, with convenient branch locations in Sparta, West Salem, and Tomah, WI.

 Call Center Representative I

Location: West Salem, WI
Schedule: Full-time (40 hours/week) | Onsite

We're looking for a friendly, service-minded individual to join our Call Center team. Whether you have banking experience or a strong customer service background, we'd love to hear from you.

As a Call Center Representative I, you'll be the first point of contact for our members, providing friendly, knowledgeable service over the phone. You'll answer questions, assist with account requests, solve problems, and help members find products and services that fit their financial needs. If you enjoy helping people, learning new skills, and being part of a supportive team, this could be the opportunity for you.

Key Responsibilities:

  • Provide exceptional member service over the phone in a timely, courteous, and professional manner.

  • Assist members with account questions, transaction requests, and service issues.

  • Identify member needs and suggest appropriate credit union products and services.

  • Maintain working knowledge of 1st CCU policies, procedures, and regulatory requirements.

  • Uphold the highest standards of confidentiality, security, and professionalism.

What You Bring:

  • Customer service experience. 

  • Financial institution experience is a plus, but we're willing to train the right candidate with strong customer service skills.

  • Excellent communication skills, both verbal and written.

  • Strong problem-solving and critical thinking abilities.

  • Ability to work efficiently in a fast-paced, team-oriented environment.

  • Must be available to work onsite at our West Salem branch.

Why Join 1st CCU?

We don't just say we value people; we show it. At 1st Community Credit Union, you'll be part of a workplace that prioritizes community, communication, courage, and collaboration. We're committed to continuous development so our team and our members can thrive.

Compensation & Benefits:

As a full-time employee, you'll enjoy a comprehensive benefits package including:

  • Health, dental, vision, accident, critical illness, and cancer coverage

  • 401(k) plan with 3% employer contribution, regardless of employee deferral (eligibility applies)

  • Paid life insurance and long-term disability coverage

  • Competitive wages and growth opportunities

  • A culture that supports personal and professional development

1st CCU is an Equal Employment Opportunity (EEO) employer. It is the policy of 1st CCU to provide equal employment opportunities to all qualified applicants regardless of their race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, veteran status or any other characteristic protected by state or federal law.

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