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Call Center Manager Jobs in Madison, WI (NOW HIRING)

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people-they ...

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Storm Guard Roofing & Construction - Madison, WI Base Pay + Performance Bonuses + Leadership Incentives We're looking for a high-performance Call Center Team Lead who doesn't just manage people--they ...

Diaz Consulting

Call Center Representative

Madison, WI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Call Center Representative, you will be responsible for handling incoming calls, addressing ... Accurately log all customer interactions in our CRM system. * Assist in following up with customers ...

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist ...

New

UW Credit Union

Call Center Representative

Madison, WI · Hybrid

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist, you'll ...

New

UW Credit Union

Call Center Representative

Madison, WI · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Call Center Representative ID 2026-6165 Location : City Madison Category Contact Center FTE 2.0 Schedule Monday-Friday 8:00am-5:30pm with rotating Saturdays (9:00am-1:00pm) Salary Grade 6 Min USD $20 ...

New

UW Credit Union

Call Center Representative

Madison, WI · Hybrid

$20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview Our Call Center (internally known as the Member Solutions Center) is growing, and we're seeking compassionate, detail-oriented Call Center Specialists to join us. As a Call Center Specialist ...

New

Renuity

Call Center - Inside Sales Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a fast-paced call center environment * Partner with scheduling teams to verify appointments and confirm with customers * Utilize pre-built scripts to engage ...

Renuity

Call Center - Inside Sales Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage inbound and outbound calls in a fast-paced call center environment * Partner with scheduling teams to verify appointments and confirm with customers * Utilize pre-built scripts to engage ...

Renuity

Call Center - Customer Service Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent - Customer Service Mad City Windows & Baths, a Renuity Company * Full-Time or ... Manage all appointments generated through face-to-face sources and enter them into the CRM * ...

Renuity

Call Center - Customer Service Agent (On-Site)

Madison, WI · On-site

$50K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Agent - Customer Service Mad City Windows & Baths, a Renuity Company * Full-Time or ... Manage all appointments generated through face-to-face sources and enter them into the CRM * ...

Zurich NA

Claims Call Centre Representative

Madison, WI · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer ... call center experience * Strong data entry skills and the ability to type 32 WPM or more

New

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All JobsCall Center JobsCall Center Manager JobsCall Center Manager Jobs in Madison, WI

Call Center Manager information

See Madison, WI salary details

$29.7K

$64.3K

$110.4K

How much do call center manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center manager in Madison, WI is $64,330.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,400.00 and $75,600.00 per year, depending on experience, location, and employer.

What does a call center manager do?

As a call center manager, you are responsible for ensuring the call center runs as smoothly as possible. Your duties include overseeing a call center team to ensure that they work efficiently and maximize profit, training new call center employees on the use of computer and phone systems, and making sure call logs are up to date and accurate. You also conduct spot checks for each employee to ensure they are following protocols and scripts and providing excellent customer service. You perform administrative duties, like scheduling and filing reports.

What are the key skills and qualifications needed to thrive as a call center manager?

To thrive as a Call Center Manager, you need expertise in operations management, leadership, and customer service, typically supported by a bachelor’s degree in business or a related field. Familiarity with call center software (such as CRM systems), workforce management tools, and key performance metrics is crucial. Exceptional communication, problem-solving, and motivational skills help you lead teams and handle high-pressure situations effectively. These skills and qualities ensure efficient operations, high team morale, and excellent customer satisfaction in a dynamic environment.

What are some common challenges a call center manager faces in maintaining high team performance?

Call Center Managers often encounter challenges such as maintaining staff motivation, handling high employee turnover, and ensuring consistent service quality during peak call volumes. Balancing the need to meet key performance indicators (KPIs) while supporting team members’ professional development can also be demanding. Effective managers regularly use data-driven insights to identify areas for improvement, provide targeted coaching, and foster a positive team environment to address these challenges.

What does a call center manager do?

A Call Center Manager is responsible for overseeing the daily operations of a call center, ensuring that customer service representatives meet performance goals and deliver excellent customer experiences. They monitor call metrics, develop and implement training programs, handle escalated customer issues, and manage staffing schedules. Additionally, Call Center Managers analyze data to improve processes and efficiency, as well as motivate and lead their teams to achieve targets.
More about Call Center Manager jobs

What are the most commonly searched types of Call Center jobs in Madison, WI?

The most popular types of Call Center jobs in Madison, WI are:

What are popular job titles related to Call Center Manager jobs in Madison, WI?

For Call Center Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Manager jobs in Madison, WI look for?

The top searched job categories for Call Center Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center Manager jobs?

Cities near Madison, WI with the most Call Center Manager job openings:

Call Center Manager jobs near you
Infographic showing various Call Center Manager job openings in Madison, WI as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $64,330 per year, or $30.9 per hour.

Call Center Manager

Storm Guard Roofing

Madison, WI • On-site

$50K - $75K/yr

Full-time

Re-posted 28 days ago

Job description

Storm Guard Roofing of Madison is seeking an experienced and motivated Call Center Manager to lead our inside sales and appointment-setting team. This role is ideal for someone who enjoys coaching others, driving performance, improving systems, and helping customers connect with solutions that improve their homes.You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the Storm Guard brand.Compensation: $50,000-$75,000/year + performance bonuses (based on experience and results)WANT TO KNOW MORE ABOUT OUR TEAM?Storm Guard has spent over two decades building a reputation not just for quality work, but for a culture of care, commitment, and community involvement. When you join our team, you become part of a family that believes in supporting one another, developing talent, and creating opportunities for advancement. We prioritize integrity, teamwork, accountability, and service in everything we do, while also giving back through charitable initiatives, local partnerships, and meaningful community engagement.At Storm Guard, we believe great people are built, not just found. While experience is valued, we place equal importance on character, work ethic, and a willingness to learn. Through training, mentorship, and ongoing support, we invest in the personal and professional growth of our team members, making Storm Guard a place where you can build a meaningful, long-term career while making a positive impact both inside and outside the workplace.DOES THIS SOUND LIKE YOU?Your day as a Call Center Manager begins by reviewing team performance, monitoring lead activity, and ensuring your representatives are set up for success. Throughout the day, you coach team members, review calls, provide feedback, and help improve conversion rates while maintaining a positive and supportive culture. You lead by example, stepping in when needed to assist with customer conversations and ensure every lead receives a professional experience.As leads move through the sales process, you work closely with the sales team to ensure smooth handoffs, accurate CRM documentation, and consistent follow-up. Behind the scenes, you analyze performance metrics, identify opportunities for improvement, refine processes, and help develop the next generation of leaders within the organization. Every action you take helps strengthen team performance, customer satisfaction, and company growth.We ask that you meet the following requirements:Experience in inside sales, appointment setting, call center operations, customer service leadership, or a related fieldExperience coaching, mentoring, or leading team membersStrong communication and relationship-building skillsAbility to manage multiple priorities in a fast-paced environmentStrong organizational and problem-solving abilitiesComfortable tracking performance metrics and maintaining accountabilityProficiency with CRM systems and Microsoft Office or Google WorkspacePositive attitude, professionalism, and a customer-first mindsetPreferred qualifications (don't be discouraged if you don't meet these preferences-we will train the right person!):Previous call center leadership experienceExperience in appointment setting or inside salesExperience reviewing calls and coaching performanceCRM experience (Salesforce, HubSpot, JobNimbus, ServiceTitan, or similar)Experience in roofing, construction, restoration, home services, HVAC, solar, or related industriesREADY TO APPLY?If you're ready to make an impact in a leadership role where coaching, communication, and performance truly matter, we'd love to meet you. Apply now through our fast, simple, and mobile-friendly application process and begin your journey with Storm Guard!We look forward to getting to know you!
Job Posted by ApplicantPro