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Call Center Operations Manager Jobs in Madison, WI

Storm Guard Roofing

Call Center Manager

Madison, WI · On-site

$50K - $75K/yr

You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the ...

Storm Guard Madison

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Ensure CRM accuracy and proper lead management * Monitor appointment quality and sales team ... Play an active role in scaling the call center operation Schedule Monday - Thursday: 2:00 PM - 8:00 ...

Storm Guard

Call Center Manager/Leader

Madison, WI · On-site

$30K - $100K/yr

Ensure CRM accuracy and proper lead management * Monitor appointment quality and sales team ... Play an active role in scaling the call center operation Schedule Monday - Thursday: 2:00 PM - 8:00 ...

Aptive Environmental

Operations Manager

Madison, WI · On-site

$80K - $95K/yr

Operations Manager We are seeking a hard-working, innovative, detail-oriented, and creative team ... center EBITDA • Continually monitor and balance labor utilization with production to optimize ...

Concentra

Assistant Center Clinic Manager

Madison, WI · On-site

As an Assistant Center Operations Director (ACOD), you will assist and support the Center Operation ... The ACOD will assist with leading and managing center support staff and overseeing the daily ...

DWYER INSTRUMENTS, LLC

** Operations Manager

Middleton, WI · On-site

$110K - $150K/yr

Description The Operations Manager directs the daily operations of the assigned Value Stream(s) or ... Drive cross-functional execution and track daily performance using process center communication ...

DwyerOmega

** Operations Manager

Middleton, WI · On-site

$110K - $150K/yr

The Operations Manager directs the daily operations of the assigned Value Stream(s) or operations ... Drive cross-functional execution and track daily performance using process center communication ...

DWYER INSTRUMENTS, LLC

** Operations Manager

Middleton, WI · On-site

$110K - $150K/yr

Description The Operations Manager directs the daily operations of the assigned Value Stream(s) or ... Drive cross-functional execution and track daily performance using process center communication ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Madison, WI

Call Center Operations Manager information

See Madison, WI salary details

$31.7K

$74.2K

$136.5K

How much do call center operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center operations manager in Madison, WI is $74,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $91,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are the most commonly searched types of Call Center Operations jobs in Madison, WI?

The most popular types of Call Center Operations jobs in Madison, WI are:

What are popular job titles related to Call Center Operations Manager jobs in Madison, WI?

For Call Center Operations Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Madison, WI look for?

The top searched job categories for Call Center Operations Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center Operations Manager jobs?

Cities near Madison, WI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,249 per year, or $35.7 per hour.

Call Center Manager

Storm Guard Roofing

Madison, WI • On-site

$50K - $75K/yr

Full-time

Re-posted 28 days ago

Job description

Storm Guard Roofing of Madison is seeking an experienced and motivated Call Center Manager to lead our inside sales and appointment-setting team. This role is ideal for someone who enjoys coaching others, driving performance, improving systems, and helping customers connect with solutions that improve their homes.You'll play a critical role in managing daily call center operations, developing team members, improving lead conversion, and ensuring every customer interaction reflects the high standards of the Storm Guard brand.Compensation: $50,000-$75,000/year + performance bonuses (based on experience and results)WANT TO KNOW MORE ABOUT OUR TEAM?Storm Guard has spent over two decades building a reputation not just for quality work, but for a culture of care, commitment, and community involvement. When you join our team, you become part of a family that believes in supporting one another, developing talent, and creating opportunities for advancement. We prioritize integrity, teamwork, accountability, and service in everything we do, while also giving back through charitable initiatives, local partnerships, and meaningful community engagement.At Storm Guard, we believe great people are built, not just found. While experience is valued, we place equal importance on character, work ethic, and a willingness to learn. Through training, mentorship, and ongoing support, we invest in the personal and professional growth of our team members, making Storm Guard a place where you can build a meaningful, long-term career while making a positive impact both inside and outside the workplace.DOES THIS SOUND LIKE YOU?Your day as a Call Center Manager begins by reviewing team performance, monitoring lead activity, and ensuring your representatives are set up for success. Throughout the day, you coach team members, review calls, provide feedback, and help improve conversion rates while maintaining a positive and supportive culture. You lead by example, stepping in when needed to assist with customer conversations and ensure every lead receives a professional experience.As leads move through the sales process, you work closely with the sales team to ensure smooth handoffs, accurate CRM documentation, and consistent follow-up. Behind the scenes, you analyze performance metrics, identify opportunities for improvement, refine processes, and help develop the next generation of leaders within the organization. Every action you take helps strengthen team performance, customer satisfaction, and company growth.We ask that you meet the following requirements:Experience in inside sales, appointment setting, call center operations, customer service leadership, or a related fieldExperience coaching, mentoring, or leading team membersStrong communication and relationship-building skillsAbility to manage multiple priorities in a fast-paced environmentStrong organizational and problem-solving abilitiesComfortable tracking performance metrics and maintaining accountabilityProficiency with CRM systems and Microsoft Office or Google WorkspacePositive attitude, professionalism, and a customer-first mindsetPreferred qualifications (don't be discouraged if you don't meet these preferences-we will train the right person!):Previous call center leadership experienceExperience in appointment setting or inside salesExperience reviewing calls and coaching performanceCRM experience (Salesforce, HubSpot, JobNimbus, ServiceTitan, or similar)Experience in roofing, construction, restoration, home services, HVAC, solar, or related industriesREADY TO APPLY?If you're ready to make an impact in a leadership role where coaching, communication, and performance truly matter, we'd love to meet you. Apply now through our fast, simple, and mobile-friendly application process and begin your journey with Storm Guard!We look forward to getting to know you!
Job Posted by ApplicantPro