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Call Center Operations Manager Jobs in Madison, WI

Technoviz LLC

Technician II

Madison, WI · On-site

$25/hr

Manages operational intake, outtake and coordinates disposal of data center and other equipment. Specifies and facilitates technology procurements related to data center operations and/or service ...

Aptive Environmental

Operations Supervisor

Madison, WI · On-site

$50K - $65K/yr

... overall efficiencies • Manage payroll for all Service Professionals and Lead Service ... the Learning Center for all categories that Aptive services Aptive Environmental: Aptive ...

Poolcorp

Sales Center Manager

Sun Prairie, WI · On-site

The Sales Center Manager exercises complete responsibility for developing and managing a business ... Oversight of Operations including supporting corporate operations procedures, working with ...

POOLCORP

Sales Center Manager

Sun Prairie, WI · On-site

The Sales Center Manager exercises complete responsibility for developing and managing a business ... Oversight of Operations including supporting corporate operations procedures, working with ...

Daikin

Manager, Branch

Madison, WI · On-site

The Branch Manager oversees the branch's operations and staff with accountability for sales ( Why ... Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit ...

Daikin

Manager, Branch

Madison, WI

The Branch Manager oversees the branch's operations and staff with accountability for sales ( Why ... Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit ...

Daikin

Manager, Branch

Madison, WI · On-site

The Branch Manager oversees the branch's operations and staff with accountability for sales ( Why ... Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit ...

American Outliers

General Manager

Madison, WI · On-site

$180K/yr

Build and manage a call center for setting leads and generating outbound * Maintaining and growing ... They have a strong foundation and proven operational frameworks, and they are looking for a leader ...

Quartz

Manager, Technology Operations

Madison, WI · On-site

$116K - $146K/yr

Working knowledge of voice administration platforms, including CCaaS (contact center as a service ... Expertise in IT service management processes and operational best practices * Ability to lead cross ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

Byrider

Collections Account Manager

Madison, WI

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

Home Depot

Warehouse Operations

Sun Prairie, WI · On-site

... Distribution Center (DC). Responsibilities may include maintaining and repairing equipment ... transportation logistics, managing inventory accuracy, supporting system functionality, and ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Madison, WI

Call Center Operations Manager information

See Madison, WI salary details

$31.7K

$74.2K

$136.5K

How much do call center operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center operations manager in Madison, WI is $74,249.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $91,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are the most commonly searched types of Call Center Operations jobs in Madison, WI?

The most popular types of Call Center Operations jobs in Madison, WI are:

What are popular job titles related to Call Center Operations Manager jobs in Madison, WI?

For Call Center Operations Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Madison, WI look for?

The top searched job categories for Call Center Operations Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center Operations Manager jobs?

Cities near Madison, WI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $74,249 per year, or $35.7 per hour.

Technician II

Technoviz LLC

Madison, WI • On-site

$25/hr

Full-time

Re-posted 5 days ago

Job description

Data Center Infrastructure Technician II:
Delivers comprehensive enterprise data center infrastructure and service support including the development, coordination, and management of physical systems, security systems, networking, operational workflow, and stakeholder relationships. Provides day-to-day operational support, maintenance and long-term planning assistance to ensure subsystems and infrastructure function together and business needs are met.
Integrates, identifies, troubleshoots, monitors, and resolves moderately complex, routine, and varied supported services and data center problems according to established policies, standards and procedures.
Interfaces with the Network Operations team to develop the physical infrastructure and network connectivity for installations at multiple sites including owned, leased, and collocation data center facilities.
Manages operational intake, outtake and coordinates disposal of data center and other equipment.
Specifies and facilitates technology procurements related to data center operations and/or service offerings.
Assists, facilitates and guides data center solutions and strategies.
Supports all aspects of the data center service, including billing, customer service and long-term planning.
Plans, directs and supports implementation of small to medium technical projects as needed.
Maintains accuracy of the operational inventory of all data center equipment using the prevailing configuration management tools.
Installs, maintains, and troubleshoots data center IT assets and cabling infrastructure.
Interfaces with and guides vendors and customers to troubleshoot and install related server, storage and network equipment.
Monitors and coordinates security access, and ensures adherence to all policies, standards and procedures within the data centers.
Creates and maintains user training materials and basic technical documentation regarding data center related systems and operations, communicating changes to stakeholders.
Serves as a point of contact for internal and external stakeholders (including facility management), identifies needs, provides solution options, and communicates issue updates and resolutions.
Works closely with facilities, security, vendors, vendor management, and customer teams to support datacenter operations.
Ensures compliance with operational procedures, change management processes, and customer service expectations.
Applies working knowledge of ITIL processes, standards and guidelines.
Coordinates scheduled and emergency activities impacting the data center infrastructure.
Coordinates rack installations, decommissions, migrations, and deliveries.
Escorts visitors as required.
Assists with audits and operational readiness reviews.
Maintains knowledge of server, network, storage, rack security, and power distribution.
Coordinates multiple projects and priorities simultaneously.
Maintains familiarity with ticketing systems and asset management tools.
Leverages various technologies and tools to manage data center infrastructure, service management, capacity planning and monitoring of data center operational components.
Provides guidance to junior employees.
Maintains accurate records of data center related events and incidents.
Supports incident response and communicate status updates to stakeholders.