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Call Center Operations Manager Jobs in Madison, WI

Daikin

Manager, Branch

Madison, WI · On-site

The Branch Manager oversees the branch's operations and staff with accountability for sales ( Why ... Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit ...

Daikin

Manager, Branch

Madison, WI

The Branch Manager oversees the branch's operations and staff with accountability for sales ( Why ... Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit ...

Daikin

Manager, Branch

Madison, WI

The Branch Manager oversees the branch's operations and staff with accountability for sales ( Why ... Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit ...

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

Byrider

Collections Account Manager

Madison, WI

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

greenpath, inc.

Client Success Specialist

Madison, WI · On-site

$16.50 - $17.50/hr

Taking back-to-back calls in a call center environment. * Support client accounts and ensure seamless account management. * Manage proposals, payments, deposits, and creditor communications.

Home Depot

Warehouse Operations

Sun Prairie, WI · On-site

... Distribution Center (DC). Responsibilities may include maintaining and repairing equipment ... transportation logistics, managing inventory accuracy, supporting system functionality, and ...

Home Depot

Warehouse Operations

Sun Prairie, WI · On-site

... Distribution Center (DC). Responsibilities may include maintaining and repairing equipment ... transportation logistics, managing inventory accuracy, supporting system functionality, and ...

Storm Guard

Director of Marketing

Madison, WI · On-site

$70K - $120K/yr

... face events, call center campaigns, and lead generation programs . You'll manage the marketing ... Collaborate with sales and operations to ensure marketing drives revenue growth * Innovate and ...

Robert Half

Customer Service Representative

Madison, WI · On-site

$20/hr

Manage a steady call volume while balancing efficiency, accuracy, and service quality expectations ... Support operational updates or process changes as assigned, including adjustments to workflows and ...

Walgreens

Distribution Operations Supervisor

Windsor, WI · On-site

... Center. Monitors team members' productivity and work quality, and manages performance using the ... Utilizes and updates system computer applications for proper operation and reports. Leverages all ...

Southeastrans, Inc.

REPORTING MANAGER - WI

Madison, WI · On-site

$95 - $125/hr

REPORTING MANAGER - WI Position contingent upon award of contract Location: Madison, WI SUMMARY The ... operations, compliance, quality assurance, information technology, and call center functions.

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Call Center Operations Manager information

See Madison, WI salary details

$31.7K

$74.3K

$136.6K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Madison, WI is $74,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $91,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Madison, WI?

The most popular types of Call Center Operations jobs in Madison, WI are:

What are popular job titles related to Call Center Operations Manager jobs in Madison, WI?

For Call Center Operations Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Madison, WI look for?

The top searched job categories for Call Center Operations Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center Operations Manager jobs?

Cities near Madison, WI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 2% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,261 per year, or $35.7 per hour.

Manager, Branch

Daikin

Madison, WI • On-site

Full-time

PTO

Re-posted 20 days ago

Daikin rating

7.6

Company rating: 7.6 out of 10

Based on 127 frontline employees who took The Breakroom Quiz

250th of 496 rated machine equipment manufacturers

Job description

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC Branch Manager position for our branch operations group located at our Madison, WI branch. The Branch Manager oversees the branch's operations and staff with accountability for sales (<$5 million), customer service, profitability, productivity, and loss prevention. Leads branch operations team (3-6 people) to achieve strategic goals related to revenue generation, profit attainment, and growth goals including market share through utilization of effective sales management techniques. Communicates and enforces store goals and policies and ensures compliance with security, sales, and safety and recordkeeping practices. Maintains accurate records of purchases, sales, and requisitions and reviews store reports to identify areas of waste.
Why work with us?
> Benefits are effective on day one for all full-time direct hires.
> Training programs are available to help guide team members and develop new skills.
> Growth Opportunities - there are immense opportunities to grow your career.
> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.
May include:
  • Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
  • Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
  • Maintain sales - review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
  • Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner.
  • Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
  • Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
  • Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.
  • Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
  • Stay current with cycle counts and keep dead stock at a minimum.
  • Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
  • Review P&L; hold safety meetings, security reports and maintain facility.
  • Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
  • Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
  • Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
  • Maintain a 93%, or higher, audit score
  • Maintain a working knowledge of company's benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment,
  • Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
  • May work outside regular working hours in case of emergencies within the branch as required.
  • Participate in additional activities as requested.

Nature and Scope:
  • Ensures work is aligned with the ROM's expectations, goals, and vision
  • Accountable for implementation of policies, processes, and procedures for short-term results
  • Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
  • Works on difficult to moderately complex issues and projects
  • Provides guidance and training to subordinates
  • Has authority to hire, recommend pay, establish performance and recommend for termination
  • Level of signing authority established by company policy/guidelines

Knowledge & Skills:
  • Knowledge of warehouse/inventory management and material handling equipment such as forklifts
  • P&L understanding
  • HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
  • Proven customer service experience with high level of customer satisfaction
  • Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties.
  • Effective verbal and written communication skills and interpersonal skills
  • Strong organizational and time management skills
  • High level of attention to detail and compliance and results driven.
  • Excellent problem-solving skills, with ability to apply sound judgment
  • Ability to build and maintain positive relationships with customers, vendors, and employees
  • Experience leading a team of employees towards a common goal
  • Ability to apply good judgement and decision-making skills including strong work ethics and integrity.
  • Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
  • Working knowledge of CRM & Mincron or similar applications is preferred.

Experience:
  • 1 year in a leadership/supervisory role
  • Experience in HVAC wholesale industry strongly preferred

Education:
  • High School diploma or GED equivalent.
  • College degree strongly preferred.

Physical Requirements/Work Environment:
  • Must be able to perform essential responsibilities with or without reasonable accommodations.
Salary Range$61,260.00 to $87,975.00 USDQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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