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Call Center Operations Manager Jobs in Medford, WI

Driveline

Flex Merchandiser

Athens, WI · On-site

$11/hr

... managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get ...

O'Reilly Auto Parts

Store Manager

Abbotsford, WI · On-site

Communicate with and coordinate sales call efforts with the Territory Sales Manager. Responsible ... operations, catalogs, sales and safety. Responsible for working with the Sales and Pricing ...

Nestle

Factory Manager

Medford, WI

Ensure smooth operations by effectively managing and monitoring internal and external relations ... to call Nestle home. The Nestle Companies are equal employment opportunity employers. All ...

Kwik Trip, Inc.

Assistant Manager

Medford, WI · On-site

$49K - $73K/yr

... Support Center and Production and Distribution Facilities. Our Store and District Leaders ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

Kwik Trip, Inc.

Assistant Manager

Medford, WI · On-site

$49K - $73K/yr

... Support Center and Production and Distribution Facilities. Our Store and District Leaders ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

Kwik Trip, Inc.

Assistant Manager

Marathon, WI · On-site

$52K - $79K/yr

... Support Center and Production and Distribution Facilities. Our Store and District Leaders ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

O'Reilly Auto Parts

Parts Specialist

Abbotsford, WI · On-site

$18 - $24.25/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Abbotsford, WI · On-site

$18 - $24.25/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

O'Reilly Auto Parts

Parts Specialist

Medford, WI · On-site

$19.25 - $26/hr

This position will also support store management in the accomplishment of assigned tasks. Bilingual ... Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc. Promptly greet retail ...

Kwik Trip, Inc.

Assistant Kitchen Manager

Abbotsford, WI · On-site

$16.50 - $22.26/hr

... Center and Production and Distribution Facilities. Many Assistant Food Managers throughout the ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

Kwik Trip, Inc.

Assistant Kitchen Manager

Marathon, WI · On-site

$16.50 - $22.26/hr

... Center and Production and Distribution Facilities. Many Assistant Food Managers throughout the ... Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Medford, WI

Call Center Operations Manager information

See Medford, WI salary details

$33.8K

$79K

$145.2K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Medford, WI is $78,962.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $97,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What cities near Medford, WI are hiring for Call Center Operations Manager jobs?

Cities near Medford, WI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Medford, WI as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $78,962 per year, or $38 per hour.

Flex Merchandiser

Driveline

Athens, WI • On-site

$11/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 18 days ago

Driveline Retail Merchandising rating

4.3

Company rating: 4.3 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

483rd of 500 rated business services

Job description

Job Description
Retail Merchandisers Needed! Earn $11 / hour - Flexible Hours and Workdays â€" Make Your Own Schedule! This is a flexible, variable hour position with hours that depend on business and project needs.
Come join our Team! Driveline is looking for great employees to join our national retail merchandising team providing high-quality retail services to the largest retailers in the United States. If you are looking for something different, with very flexible hours and workdays as well as plenty of hours available and like to see the results of your work right away, we may have the job for you.
Driveline is an industry-leading retail services company with over 10,000 team members which provides a real opportunity for advancement both financially and professionally. We are a management-owned company with old-fashioned values that understands the needs of our customers as well as our field teams. Our success is driven by our strong field team, and we are growing quickly as a result. We will provide the tools and training you need to excel and expand your career opportunities.
What it takes:
The ability to work independently visiting various retail locations within 25 miles of your home. Activities vary each day and include auditing products, counting inventory, setting new fixtures and displays, setting products and shelves to new layouts, moving shelves and fixtures, stocking products, and placing shelf labels are just a few of the critical tasks performed as part of this job. If you learn quickly, have a positive attitude, and have great attention to detail, this job is for you.
What it requires:
The ability to work independently and as part of a team, lift to 30 pounds and bend, stoop and stand for long periods of time is needed. Access to reliable transportation is a must. Smartphone access for reporting and photo capture is required. This position reports to one of our local district managers - to be sure you have local support and training, you will need to have some availability on weekdays for training purposes. We also provide a full-service call center to help if you get hung up and need assistance in-store.
What we offer:
Driveline offers competitive compensation, very flexible scheduling, on-the-job training, strong support, payroll advance program, and the opportunity to advance your career with our strong internal promotion program.
As a Driveline team member, you may be eligible for these benefits:
  • Telemedicine
  • Dental Insurance
  • Vision Insurance
  • Prescription Drug Discounts
  • Rain Instant Pay
  • Employee discounts
  • 401K program
  • Health insurance (waiting period and eligibility criteria apply)
    If you or someone you know would be a good fit for the Driveline family, apply now!

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