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Call Center Operations Manager Jobs in Superior, WI

Dayton Freight

Operations Supervisor

Hermantown, MN · On-site

Overview As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Hermantown, MN · On-site

$70K/yr

Overview As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

Dayton Freight

Operations Supervisor

Hermantown, MN

$70K/yr

As an Operations Supervisor, you will plan, schedule, coordinate and implement methods and ... In conjunction with the Service Center Manager, recruit, qualify, interview, hire, train and ...

prometric

Test Center Administrator (PT)

Duluth, MN

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Duluth, MN TEST CENTER ADDRESS: 2200 London ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...

prometric

Test Center Administrator (PT)

Duluth, MN

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Duluth, MN TEST CENTER ADDRESS: 2200 London ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...

prometric

Test Center Administrator (PT)

Duluth, MN · On-site

$13.25 - $16/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Duluth, MN TEST CENTER ADDRESS: 2200 London ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...

Maurices

Manager, HR Operations

Duluth, MN · Hybrid

This role is responsible for overseeing HRIS Analysts and HR Coordinators (HR Contact Center), balancing system governance with high-quality associate and leader support. The Manager, HR Operations ...

Prometric

Test Center Administrator (PT)

Duluth, MN · On-site

$17.55 - $20.55/hr

Test Center Manager DEPARTMENT: Test Center LOCATION: Duluth, MN TEST CENTER ADDRESS: 2200 London ... Ability to be flexible with scheduling based on Prometric days of operations * Represent Prometric ...

CSL

Customer Service - Donor Support Technician

Duluth, MN · On-site

$16.61 - $18.13/hr

Plasma Operations Job Family: Plasma Center Operations Job Type: Part Time Location: Duluth ... You will report to the Assistant Center Manager. The Role * Prepares the autopheresis machine for ...

Essentia Health

Patient Scheduler II- Remote

Duluth, MN · On-site +1

$20.28 - $29.44/hr

Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through ... Patient Scheduler I OR * 1 year experience in a contact/call center Licensure ...

Essentia Health

Patient Scheduler II

Duluth, MN · On-site +1

$20.28 - $29.44/hr

Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through ... Patient Scheduler I OR * 1 year experience in a contact/call center Licensure ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Superior, WI

Call Center Operations Manager information

See Superior, WI salary details

$30.1K

$70.5K

$129.7K

How much do call center operations manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for call center operations manager in Superior, WI is $70,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $87,100.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What job categories do people searching Call Center Operations Manager jobs in Superior, WI look for?

The top searched job categories for Call Center Operations Manager jobs in Superior, WI are:

What cities near Superior, WI are hiring for Call Center Operations Manager jobs?

Cities near Superior, WI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Superior, WI as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,512 per year, or $33.9 per hour.

Operations Manager / Service Center Manager

Dayton Freight

Hermantown, MN • On-site

$75K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Dayton Freight rating

8.9

Company rating: 8.9 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

3rd of 362 rated logistics

Job description

Overview

Operations Manager/Service Center Managers are responsible for the organization, staffing, enforcement and accomplishment of all Service Center activities in an efficient and economical manner consistent with Corporate's objectives.

Responsibilities
  • Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions
  • Maintains excellent communication with external and internal customers
  • Analyzes revenue statistics
  • Identifies sales opportunities and develops customer solutions
  • Keeps fully informed of competitor developments
  • Recruits, qualifies, interviews, hires, trains and develops Service Center personnel
  • Develops sales/marketing action plans to maximize territory revenue
  • Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies
  • Understands and complies with Dayton Freight's safety practices including DOT, EPA, ICC and OSHA rules and regulations
  • Evaluates all freight claims
  • Ensures that Service Center premises are protected and maintained
  • Facilitates informational meetings with Service Center team members
  • Effectively handles special assignments as directed
Qualifications
  • Knowledge of the LTL/ Transportation Industry
  • Managed Drivers and Dock Workers
  • Managed a Sales staff
  • Has been responsible for developing and following a budget
Benefits
  • Stable and growing organization
  • Competitive weekly pay
  • Quick advancement
  • Professional, positive and people-centered work environment
  • Modern facilities
  • Clean, late model equipment
  • Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
  • Paid holidays (8); paid vacation and personal days

Starting Pay: $75,000 - $90,000 per year.  This amount reflects total compensation (base + bonus). 

Pay does vary depending on relevant industry experience.

Employment Type: FULL_TIME

What Dayton Freight employees say

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