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Call Center Operations Manager Jobs in Madison, WI

Novalink Solutions LLC

Network Engineer II

Madison, WI · On-site

$70 - $75/hr

... ETF Call Center and is a direct technical liaison between their management staff and the various vendors that provide critical services for Call Center operations. This position supports user ...

New

GRIFOLS, S.A.

Operations Supervisor

Madison, WI · On-site

Keeps Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies. * Supports and executes daily operational plans to achieve ...

ChenMed LLC

Center Clinical Manager

Oregon, WI · On-site

$54.36 - $77.65/hr

He/She collaborates with Center Leadership to design and implement clinical operation strategies that help the center meet/exceed organizational goals. The Center Clinical Manager demonstrates ...

New

Marathon-Health

Health Center Lead III

Brodhead, WI · On-site

$75 - $95/hr

Manage chronic conditions through ongoing, collaborative care.Ensure a positive patient experience reflected in satisfaction metrics (e.g., NPS scores).Health Center Operations - 25%Health Center ...

POOLCORP

Sales Center Manager

Sun Prairie, WI · On-site

The Sales Center Manager exercises complete responsibility for developing and managing a business ... Oversight of Operations including supporting corporate operations procedures, working with ...

Aptive Environmental

Operations Supervisor

Madison, WI · On-site

$50K - $65K/yr

... overall efficiencies • Manage payroll for all Service Professionals and Lead Service ... the Learning Center for all categories that Aptive services Aptive Environmental: Aptive ...

Skilz for Kids

Assistant General Manager

Madison, WI · On-site

$50 - $70/hr

RESPONSIBILITIES CENTER OPERATIONS * Understand the center's key KPIs and financials to make ... SALES * Maintain flawless lead management by conducting call drives to new and existing leads in ...

New

Byrider

Collections Account Manager

Madison, WI · On-site

$50K - $70K/yr

Overtime as needed with OT pay Requirements for Collections Account Manager: * 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, or ...

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Madison, WI

Call Center Operations Manager information

See Madison, WI salary details

$31.7K

$74.3K

$136.6K

How much do call center operations manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for call center operations manager in Madison, WI is $74,261.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,900.00 and $91,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Madison, WI?

The most popular types of Call Center Operations jobs in Madison, WI are:

What are popular job titles related to Call Center Operations Manager jobs in Madison, WI?

For Call Center Operations Manager jobs in Madison, WI, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Madison, WI look for?

The top searched job categories for Call Center Operations Manager jobs in Madison, WI are:

What cities near Madison, WI are hiring for Call Center Operations Manager jobs?

Cities near Madison, WI with the most Call Center Operations Manager job openings:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Madison, WI as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 2% Temporary, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,261 per year, or $35.7 per hour.

Network Engineer II

Novalink Solutions LLC

Madison, WI • On-site

$70 - $75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Telecom Administrator (Network Engineer – 1) PD

Under the general supervision of the IT Solutions Center Section (ITSC) Supervisor this position uses a proactive, process-oriented, customer focused approach, and assists in growing the use of technology throughout the agency. This position is responsible for providing support to ETF staff with direction, answers, and resolutions to a full range of telecommunications and collaboration solutions.

This position is responsible for the technical and business analysis of telecommunication services utilized by ETF including network and server hardware, software, and services. This responsibility includes working with BITS leadership and other agency leaders in ETF and the Department of Enterprise Technology (DET) to provide consistent, coordinated services, and ensuring high quality services for all telecommunications functions. In addition, this position assists in coordination of service provisioning and infrastructure hosting from DET, to ensure ETF is following infrastructure best practices and procedures, technical troubleshooting to resolve system issues with project and business teams across the agency and integrate business needs with IT systems and development, technical solutions, upgrades, and infrastructure changes.  This position is instrumental to the proper integration of telecom related services, hardware and software for the ETF Call Center and is a direct technical liaison between their management staff and the various vendors that provide critical services for Call Center operations.

This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The user experience duties consist of providing innovation and research of technologies, follow through of technology integration (training/use of technology), and expertise to support strategic and business unit initiatives, as related to telecommunications and technical collaboration tools. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. This role uses insight and analysis of service support functions and service tickets to assist the IT Solution Center to a more proactive and mature environment.

This position provides technical assistance in the support, preparation, and implementation of telecommunications and collaboration tools and accompanying desktop supported services, customer systems, and hardware tools. This position will partner with technology and business experts, the Office of Enterprise Initiatives, ETF business analysts, and end users to plan, and coordinate IT’s end-user service delivery efforts. This position is a liaison between business users and technical staff to facilitate solutions to problems. The incumbent proactively develops business user how-to instructions, training, and service portals.