Chimes Delaware Brand

• Create, edit, maintain, and publish schedules for designated departments within the electronic scheduling
  system in accordance with agency policies, procedures, staffing requirements, and established
  guidelines.
• Collaborate with department managers and operational leadership to maintain accurate staffing
  schedules and address open shifts, schedule changes, employee availability, planned and unplanned
  vacancies, and other staffing needs within assigned areas.
• Serve as a subject matter expert for the agency’s workforce management, scheduling, and timekeeping
  systems, providing guidance and technical support to system users across the agency.
• Administer and maintain system configuration, scheduling structures, employee assignments, access,
  workflows, and other system components necessary to support agency operations
• Collaborate with system vendors and internal stakeholders to troubleshoot system issues, identify root
  causes, evaluate existing workflows, and implement system enhancements or process improvements that
  increase efficiency, accuracy, consistency, and usability.
• Participate in cross-functional projects and agency initiatives related to workforce management systems,
  including system development, testing, implementation, upgrades, and process improvement.
• Develop and maintain standardized system procedures, documentation, reference materials, and training
  resources to promote consistent system use across the agency.
• Monitor system functionality and data integrity to identify recurring issues, configuration concerns, trends,
  and opportunities for improvement.
• Collaborate with Payroll and Human Resources to identify and resolve workforce management system
  issues affecting employee records, scheduling, timekeeping, and payroll accuracy.
• Support agency initiatives involving temporary and contract labor, including resource allocation, system
  access, scheduling, timekeeping, testing, and process development.
• Partner with operational and scheduling leadership across agency divisions to provide system-level
  support and solutions while designated leadership retains responsibility for daily staffing and operational
  decision-making.
• Perform other related duties as assigned.
• Assistance in training on the system for new staff

Qualification:

Education
Associate of Arts degree from an accredited college or university in special education or related field, with
emphasis in the area of Education Psychology, Social Science or related field.

Work Experience
Demonstrated experience with workforce management, scheduling, timekeeping, or related systems,
including hands-on experience with system support, troubleshooting, and process improvement.

Note
At the discretion of the Personnel Officer, additional related experience and/or education may be substituted
in lieu of the requirements specified above under Education and Experience.

Why You’ll Love Working Here

• Medical plan starting at $13.80/mo. The $6.90 is per pay period for the Minimum Value Health Plan.
• Dental and vision insurance
• Life and disability insurance
• Generous paid time off
• 403(b) retirement plan with employer match
• Paid training and tuition assistance
• Tickets at Work
• Employee referral bonuses and recognition programs
• Clear pathways for growth and advancement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.