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Wfm Jobs (NOW HIRING)

NATIONMIND LLC

UKG WFM Architect

Houston, TX · On-site

UKG WFM Architect Location: Houston, TX (preferred) -- open to remote/relocation-open candidates with the right experience Employment Type: Full-Time About the Role We are looking for an experienced ...

New

Focus Cloud Americas LLC

WFM Consultants

Almont, CO · On-site

As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the ...

Bright Mind Solutions LLC

UKG WFM Analyst

Chicago, IL · On-site

UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition and need a UKG WFM Consultant to help align systems and support union timekeeping. Must have: UKG WFM ...

CYNET SYSTEMS

WFM Pro UKG Lead

Issaquah, WA · On-site

$57 - $62/hr

Experience with UKG Pro WFM (Dimensions) implementations and enhancements. * 10+ years of experience implementing and configuring UKG Pro WFM (Dimensions), UKG Workforce Central. * Experience of ...

Sarian, Inc.

UKG Pro WFM Solution Architect

OR · On-site +1

$59 - $77.75/hr

UKG Pro WFM Solution Architect/only W2 Location: Seattle, WA Remote JD: * Leading large-scale UKG Pro WFM implementations and providing strategic direction to ensure successful implementation and ...

TaskUs

WFM - Supervisor (RTM)

Novi, MI · On-site

$50K - $74K/yr

You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy. Because this role supports dynamic, high-stakes environments, we are specifically looking for ...

Gusto, Inc.

WFM Capacity & Analytics Planner

Denver, CO · On-site

$98K - $121K/yr

Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions. * Build and maintain AI-powered WFM data pipelines that integrate multiple data sources (volume, AHT ...

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Wfm information

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$38.5K

$97.6K

$172.5K

How much do wfm jobs pay per year?

As of Aug 9, 2026, the average yearly pay for wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Wfm professional in a call center environment?

In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.

What is a Wfm?

A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.

What are the key skills and qualifications needed to thrive in the Wfm position, and why are they important?

To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.

More about Wfm jobs
What cities are hiring for Wfm jobs? Cities with the most Wfm job openings:
What are the most commonly searched types of Wfm jobs? The most popular types of Wfm jobs are:
What states have the most Wfm jobs? States with the most job openings for Wfm jobs include:
What job categories do people searching Wfm jobs look for? The top searched job categories for Wfm jobs are:
Wfm jobs near you
Infographic showing various Wfm job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 3% Part Time, 3% Temporary, and 20% Contract. Highlights an 77% In-person, 3% Hybrid, and 20% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

UKG WFM Architect

NATIONMIND LLC

Houston, TX • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

About NationMind LLC:
NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for UKG WFM Architect to join our growing team.
 
UKG WFM Architect
Location: Houston, TX (preferred) — open to remote/relocation-open candidates with the right experience
Employment Type: Full-Time
 
 
About the Role
We are looking for an experienced UKG WFM (Workforce Management) Architect to lead the design, configuration, and implementation of UKG Pro Workforce Management (formerly UKG Dimensions) solutions. This role is ideal for a technical/functional expert who has either deep hands-on experience with UKG WFM or a strong background in UKG Workforce Central (WFC) / legacy Kronos systems and is actively transitioning into the newer WFM (Dimensions) platform.
 
Key Responsibilities
·         Lead end-to-end architecture, design, and implementation of UKG Pro WFM solutions, including Timekeeper, Accruals, Advanced Scheduling, Forecasting, Leave, Attendance, and Attestation modules.
·         Own the technical configuration of work rules, pay rules, break rules, and exception rules to meet business requirements.
·         Design and lead integrations between UKG WFM and other enterprise systems (e.g., HCM, payroll) using platforms such as Dell Boomi or equivalent integration tools.
·         Guide migration and modernization projects from UKG Workforce Central (WFC) / Kronos to UKG Pro WFM (Dimensions), including data migration, configuration mapping, and cutover planning.
·         Gather business requirements from stakeholders and translate them into scalable, best-practice WFM solutions.
·         Manage the full implementation lifecycle: requirements gathering, system design, configuration, testing, deployment, staggered rollout, and hypercare support.
·         Troubleshoot and resolve configuration and integration issues across Timekeeper, Scheduler, Accruals, and related modules.
·         Configure and support device management (time clocks) and mobile access/compliance settings.
·         Provide strategic direction and mentorship to junior consultants and internal teams on WFM best practices.
·         Maintain documentation of architecture decisions, configurations, and integration designs.
 
Required Qualifications
·         5+ years of hands-on experience with UKG WFM (Dimensions) / UKG Pro WFM, or equivalent experience with UKG Workforce Central (WFC) and legacy Kronos systems with demonstrated transition toward WFM/Dimensions.
·         Strong expertise in core WFM modules: Timekeeper, Accruals, Advanced Scheduling, Forecasting, Leave, and Attendance.
·         Experience designing and leading integrations using Dell Boomi or similar middleware/integration platforms.
·         Solid understanding of pay rules, work rules, break rules, and exception handling within WFM systems.
·         Proven experience leading or supporting large-scale implementations, migrations, or upgrades (WFC to Dimensions/WFM preferred).
·         Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.
·         Excellent communication skills and experience working with cross-functional and international teams.
 
Preferred Qualifications
·         UKG Pro WFM certification.
·         Prior experience as a Solution Architect or Technical Architect on multi-country or enterprise-scale UKG rollouts.
·         Experience with device configuration, mobile compliance, and analytics/reporting within UKG WFM.
·         Background in HCM/payroll integration (Oracle HCM, Workday, SAP, or similar) is a plus.