ZipRecruiter

Log In

1

Wfm Jobs (NOW HIRING)

Focus Cloud Americas LLC

WFM Consultants

Almont, CO · On-site

As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the ...

Bright Mind Solutions LLC

UKG WFM Analyst

Chicago, IL · On-site

UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition and need a UKG WFM Consultant to help align systems and support union timekeeping. Must have: UKG WFM ...

CYNET SYSTEMS

WFM Pro UKG Lead

Issaquah, WA · On-site

$57 - $62/hr

Experience with UKG Pro WFM (Dimensions) implementations and enhancements. * 10+ years of experience implementing and configuring UKG Pro WFM (Dimensions), UKG Workforce Central. * Experience of ...

Sarian, Inc.

UKG Pro WFM Solution Architect

OR · On-site +1

$59 - $77.75/hr

UKG Pro WFM Solution Architect/only W2 Location: Seattle, WA Remote JD: * Leading large-scale UKG Pro WFM implementations and providing strategic direction to ensure successful implementation and ...

Gusto, Inc.

WFM Capacity & Analytics Planner

Denver, CO · On-site

$98K - $121K/yr

Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions. * Build and maintain AI-powered WFM data pipelines that integrate multiple data sources (volume, AHT ...

TaskUs

WFM - Supervisor (RTM)

Novi, MI · On-site

$50K - $74K/yr

You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy. Because this role supports dynamic, high-stakes environments, we are specifically looking for ...

next page

Showing results 1-20

All JobsWfm Jobs

Wfm information

See salary details

$38.5K

$97.6K

$172.5K

How much do wfm jobs pay per year?

As of Aug 9, 2026, the average yearly pay for wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What are the typical daily responsibilities of a Wfm professional in a call center environment?

In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.

What is a Wfm?

A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.

What are the key skills and qualifications needed to thrive in the Wfm position, and why are they important?

To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.

More about Wfm jobs
What cities are hiring for Wfm jobs? Cities with the most Wfm job openings:
What are the most commonly searched types of Wfm jobs? The most popular types of Wfm jobs are:
What states have the most Wfm jobs? States with the most job openings for Wfm jobs include:
What job categories do people searching Wfm jobs look for? The top searched job categories for Wfm jobs are:
Wfm jobs near you
Infographic showing various Wfm job openings in the United States as of August 2026, with employment types broken down into 74% Full Time, 3% Part Time, 3% Temporary, and 20% Contract. Highlights an 77% In-person, 3% Hybrid, and 20% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.

WFM Consultants

Focus Cloud Americas LLC

Almont, CO • On-site

Other

Posted 7 days ago

Job description

Remote | 6-9 Month Contract | Cross Train Opportunity
At Focus Cloud, we are partnering with a global enterprise organisation currently undergoing a major Workday harmonisation programme following significant merger and acquisition activity. As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the implementation.
We're seeking individuals with strong Time Tracking, Time & Attendance, Scheduling, and Workforce Management experience. While the client is implementing Ubeya, direct experience with the platform is not required as full training will be provided.
If you've worked with workforce management solutions such as UKG/Kronos, Workday, SAP SuccessFactors, Oracle, Blue Yonder, Infor, Reflexis, or other comparable platforms, we'd love to hear from you.
The Role You will join a large-scale implementation programme focused on deploying a new workforce management solution and supporting the harmonisation of workforce processes across the organisation.
Responsibilities
  • Support the implementation and rollout of a new Workforce Management solution
  • Contribute expertise around Time Tracking, Time & Attendance, and Scheduling processes
  • Participate in testing, validation, and deployment activities
  • Collaborate with business stakeholders, project teams, and end users
  • Support process harmonisation and adoption across the programme
  • Assist with issue resolution and implementation readiness activities
Required Experience
  • Proven Workforce Management (WFM) experience
  • Strong Time Tracking and/or Scheduling expertise
  • Experience supporting WFM implementations, deployments, or transformation programmes
  • Ability to work effectively within large enterprise environments
  • Strong stakeholder engagement and communication skills
What's on Offer?
  • Fully remote working
  • Initial 6-9 month contract
  • Opportunity to join a high-profile global transformation programme
  • Full training on the client's Workforce Management platform (Ubeya)
  • Multiple openings available
If you have a strong background in Workforce Management, Time Tracking, or Scheduling and are interested in joining a major enterprise transformation programme, please apply with your latest CV.

Apply