WFM Consultants
Almont, CO ยท On-site
As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the ...
Almont, CO ยท On-site
As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the ...
Almont, CO ยท On-site
As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the ...
Chicago, IL ยท On-site
UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition and need a UKG WFM Consultant to help align systems and support union timekeeping. Must have: UKG WFM ...
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Chicago, IL ยท On-site
UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition and need a UKG WFM Consultant to help align systems and support union timekeeping. Must have: UKG WFM ...
New York, NY ยท On-site
Job Summary We are seeking an experienced UKG WFM Configuration Consultant with strong expertise in UKG Workforce Management configuration. The ideal candidate will have hands-on experience ...
New York, NY ยท On-site
Job Summary We are seeking an experienced UKG WFM Configuration Consultant with strong expertise in UKG Workforce Management configuration. The ideal candidate will have hands-on experience ...
New York, NY ยท Remote
Job Title: - NICE WFM Services Engineer Location: - Multiple Locations in US Duration: - 6+ Months - Professional Services Engineer is responsible for remote implementation and integration of the ...
New York, NY ยท Remote
Job Title: - NICE WFM Services Engineer Location: - Multiple Locations in US Duration: - 6+ Months - Professional Services Engineer is responsible for remote implementation and integration of the ...
Denver, CO ยท Remote
$98K - $121K/yr
The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role ...
Denver, CO ยท Remote
$98K - $121K/yr
The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role ...
The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role ...
The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role ...
WFM Blue Yonder Functional Consultant Location: Remote Duration: Long term contract We are seeking an experienced Blue Yonder (Workforce Management) Functional Consultant to join our team. The ideal ...
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WFM Blue Yonder Functional Consultant Location: Remote Duration: Long term contract We are seeking an experienced Blue Yonder (Workforce Management) Functional Consultant to join our team. The ideal ...
Verint Workforce Management (WFM) Product Specialist We are seeking an experienced Verint Workforce Management (WFM) Product Specialist to support a large-scale contact center modernization ...
New
Verint Workforce Management (WFM) Product Specialist We are seeking an experienced Verint Workforce Management (WFM) Product Specialist to support a large-scale contact center modernization ...
New
Issaquah, WA ยท On-site
$57 - $62/hr
Experience with UKG Pro WFM (Dimensions) implementations and enhancements. * 10+ years of experience implementing and configuring UKG Pro WFM (Dimensions), UKG Workforce Central. * Experience of ...
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Issaquah, WA ยท On-site
$57 - $62/hr
Experience with UKG Pro WFM (Dimensions) implementations and enhancements. * 10+ years of experience implementing and configuring UKG Pro WFM (Dimensions), UKG Workforce Central. * Experience of ...
Dallas, TX (Onsite) Job Type:- Contract An Experienced Workforce Management (WFM) Consultant with expertise in ADP Workforce Management solutions and its integration with SAP HCM and SuccessFactors ...
Dallas, TX (Onsite) Job Type:- Contract An Experienced Workforce Management (WFM) Consultant with expertise in ADP Workforce Management solutions and its integration with SAP HCM and SuccessFactors ...
Saint Petersburg, FL ยท On-site +1
Align HCM is looking for an experienced Dayforce WFM System Consultant to join our growing Dayforce practice. In this role, you will guide clients through the end-to-end implementation of Dayforce ...
Saint Petersburg, FL ยท On-site +1
Align HCM is looking for an experienced Dayforce WFM System Consultant to join our growing Dayforce practice. In this role, you will guide clients through the end-to-end implementation of Dayforce ...
Project Manager Workforce Management (WFM) Location: Cumming, GA (Onsite/Hybrid) Job Type: Contract Experience: 10+ Years We are seeking an experienced Project Manager Workforce Management (WFM) to ...
Project Manager Workforce Management (WFM) Location: Cumming, GA (Onsite/Hybrid) Job Type: Contract Experience: 10+ Years We are seeking an experienced Project Manager Workforce Management (WFM) to ...
OR ยท On-site +1
$59 - $77.75/hr
UKG Pro WFM Solution Architect/only W2 Location: Seattle, WA Remote JD: * Leading large-scale UKG Pro WFM implementations and providing strategic direction to ensure successful implementation and ...
OR ยท On-site +1
$59 - $77.75/hr
UKG Pro WFM Solution Architect/only W2 Location: Seattle, WA Remote JD: * Leading large-scale UKG Pro WFM implementations and providing strategic direction to ensure successful implementation and ...
Houston, TX ยท On-site
$150 - $190/hr
The WFM Solution Architect provides end-to-end solution architecture for Workforce Management capabilities across the HR Digital Platform, including Workday Time & Absence, labor scheduling, payroll ...
New
Houston, TX ยท On-site
$150 - $190/hr
The WFM Solution Architect provides end-to-end solution architecture for Workforce Management capabilities across the HR Digital Platform, including Workday Time & Absence, labor scheduling, payroll ...
New
Houston, TX ยท On-site
$130 - $170/hr
Overview The WFM Solution Architect provides end-to-end solution architecture for Workforce Management capabilities across the HR Digital Platform, including Workday Time & Absence, labor scheduling ...
New
Houston, TX ยท On-site
$130 - $170/hr
Overview The WFM Solution Architect provides end-to-end solution architecture for Workforce Management capabilities across the HR Digital Platform, including Workday Time & Absence, labor scheduling ...
New
Denver, CO ยท On-site
$98K - $121K/yr
Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions. * Build and maintain AI-powered WFM data pipelines that integrate multiple data sources (volume, AHT ...
Denver, CO ยท On-site
$98K - $121K/yr
Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions. * Build and maintain AI-powered WFM data pipelines that integrate multiple data sources (volume, AHT ...
Project Manager - Workforce Management (WFM) Location: Cumming, GA (Onsite/Hybrid) Job Type: Contract Experience: 10+ Years We are seeking an experienced Project Manager - Workforce Management (WFM ...
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Project Manager - Workforce Management (WFM) Location: Cumming, GA (Onsite/Hybrid) Job Type: Contract Experience: 10+ Years We are seeking an experienced Project Manager - Workforce Management (WFM ...
Saint Petersburg, FL ยท On-site +1
Align HCM is looking for an experienced Senior UKG WFM System Consultant to join our practice. In this senior-level role, you will serve as a credible lead on client engagements, guiding ...
Saint Petersburg, FL ยท On-site +1
Align HCM is looking for an experienced Senior UKG WFM System Consultant to join our practice. In this senior-level role, you will serve as a credible lead on client engagements, guiding ...
Novi, MI ยท On-site
$50K - $74K/yr
You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy. Because this role supports dynamic, high-stakes environments, we are specifically looking for ...
Novi, MI ยท On-site
$50K - $74K/yr
You will report directly to the WFM RTA Manager and help execute the overarching workforce strategy. Because this role supports dynamic, high-stakes environments, we are specifically looking for ...
$125K - $140K/yr
RESPONSIBILITIES WFM Platform Strategy * Own and evolve our WFM platform strategy, aligning labor planning and allocation to business strategy and labor driver demand. * Establish global WFM platform ...
$125K - $140K/yr
RESPONSIBILITIES WFM Platform Strategy * Own and evolve our WFM platform strategy, aligning labor planning and allocation to business strategy and labor driver demand. * Establish global WFM platform ...
$38.5K - $50.7K
6% of jobs
$59.6K is the 25th percentile. Wages below this are outliers.
$50.7K - $62.9K
26% of jobs
$62.9K - $75K
7% of jobs
The median wage is $86.1K / yr.
$75K - $87.2K
12% of jobs
$87.2K - $99.4K
18% of jobs
$99.4K - $111.6K
0% of jobs
$111.6K - $123.8K
5% of jobs
$124.4K is the 75th percentile. Wages above this are outliers.
$123.8K - $136K
10% of jobs
$136K - $148.1K
1% of jobs
$148.1K - $160.3K
14% of jobs
$160.3K - $172.5K
1% of jobs
$38.5K
$97.6K
$172.5K
In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.
A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.
To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.

Other
Posted 7 days ago