WFM Consultants
Almont, CO · On-site
As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the ...
Almont, CO · On-site
As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the ...
Almont, CO · On-site
As part of this transformation, the client is deploying a new Workforce Management (WFM) solution across its operations and is looking to build a team of experienced WFM professionals to support the ...
Denver, CO · Remote
$98K - $121K/yr
The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role ...
Denver, CO · Remote
$98K - $121K/yr
The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role ...
The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role ...
The WFM Analyst is a forward-looking role that bridges planning and performance across scheduling and intraday operations. As automation increasingly handles routine monitoring tasks, this role ...
Denver, CO · On-site
$98K - $121K/yr
Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions. * Build and maintain AI-powered WFM data pipelines that integrate multiple data sources (volume, AHT ...
Denver, CO · On-site
$98K - $121K/yr
Design scalable AI-enabled WFM workflows across forecasting, scheduling, and intraday functions. * Build and maintain AI-powered WFM data pipelines that integrate multiple data sources (volume, AHT ...
$108K - $131K/yr
UKG PRO WFM Time Keeping Senior Consultant Deloitte's Human Capital practice helps organizations address the changing nature of work, workforce, and workplace. We bring sector experience and cross ...
$108K - $131K/yr
UKG PRO WFM Time Keeping Senior Consultant Deloitte's Human Capital practice helps organizations address the changing nature of work, workforce, and workplace. We bring sector experience and cross ...
Denver, CO · On-site
$106.61 - $284.28/hr
Position Summary CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise‑grade scheduling and labor forecasting ...
Denver, CO · On-site
$106.61 - $284.28/hr
Position Summary CVS Health is seeking a seasoned Workforce Management (WFM) Techno-Functional Expert to lead the design and delivery of enterprise‑grade scheduling and labor forecasting ...
Boulder, CO · On-site
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Boulder, CO · On-site
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Boulder, CO · On-site
$20 - $29.73/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Boulder, CO · On-site
$20 - $29.73/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Frisco, CO · On-site
$13 - $16.50/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Frisco, CO · On-site
$13 - $16.50/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Denver, CO · On-site
$20 - $29.73/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Denver, CO · On-site
$20 - $29.73/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Eagle, CO · On-site
$17 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Eagle, CO · On-site
$17 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Basalt, CO · On-site
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Basalt, CO · On-site
$16 - $25.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Littleton, CO · On-site
$17.50 - $30.20/hr
Orders, replenishes and merchandises grocery products and participate in WFM program for purchasing and promotions. Monitors inventory control and replenishes product based upon WFM ordering ...
Littleton, CO · On-site
$17.50 - $30.20/hr
Orders, replenishes and merchandises grocery products and participate in WFM program for purchasing and promotions. Monitors inventory control and replenishes product based upon WFM ordering ...
$17.50 - $30.20/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$17.50 - $30.20/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
$20.50 - $31.50/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$20.50 - $31.50/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$40.5K - $53.3K
6% of jobs
$62.6K is the 25th percentile. Wages below this are outliers.
$53.3K - $66.1K
26% of jobs
$66.1K - $78.9K
7% of jobs
The median wage is $90.6K / yr.
$78.9K - $91.7K
12% of jobs
$91.7K - $104.5K
18% of jobs
$104.5K - $117.3K
0% of jobs
$117.3K - $130.1K
5% of jobs
$130.9K is the 75th percentile. Wages above this are outliers.
$130.1K - $143K
10% of jobs
$143K - $155.8K
1% of jobs
$155.8K - $168.6K
14% of jobs
$168.6K - $181.4K
1% of jobs
$40.5K
$102.6K
$181.4K
In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.
A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.
To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.

Other
Posted 10 days ago