Lincoln, NE · On-site
$59.75 - $78.75/hr
The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based integrations, translating customer requirements into scalable, secure cloud architectures. Key ...
Lincoln, NE · On-site
$59.75 - $78.75/hr
The role involves owning the complete IVR customer journey, omnichannel design, WFM, and API based integrations, translating customer requirements into scalable, secure cloud architectures. Key ...
$15.50 - $29.20/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$15.50 - $29.20/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Omaha, NE · On-site
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Omaha, NE · On-site
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Lincoln, NE · On-site
$85/hr
WFM solutions experience. * REST/API integrations experience. * Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics). * Solid understanding of cloud platforms (AWS / Azure / GCP)
Quick apply
Lincoln, NE · On-site
$85/hr
WFM solutions experience. * REST/API integrations experience. * Experience integrating CCaaS with CRM systems (Salesforce, MS Dynamics). * Solid understanding of cloud platforms (AWS / Azure / GCP)
Lincoln, NE · On-site
$15.50 - $29.20/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Lincoln, NE · On-site
$15.50 - $29.20/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Lincoln, NE · On-site
$15.50 - $29.20/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Lincoln, NE · On-site
$15.50 - $29.20/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Omaha, NE · On-site
$13.50 - $16.75/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Omaha, NE · On-site
$13.50 - $16.75/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
Omaha, NE · On-site
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Lincoln, NE · On-site
$11.50 - $15.25/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Lincoln, NE · On-site
$11.50 - $15.25/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$11.50 - $15.25/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$11.50 - $15.25/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$11.50 - $15.25/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$11.50 - $15.25/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Omaha, NE · On-site
$19 - $26/hr
Maintain UKG, WFM, and related databases or spreadsheets with precision * Compile payroll reports as needed * Provide responsive and professional support to employees and leadership regarding payroll ...
Omaha, NE · On-site
$19 - $26/hr
Maintain UKG, WFM, and related databases or spreadsheets with precision * Compile payroll reports as needed * Provide responsive and professional support to employees and leadership regarding payroll ...
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, company programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food ...
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, company programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food ...
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$15 - $24.40/hr
All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations ...
$36.7K - $48.3K
6% of jobs
$56.8K is the 25th percentile. Wages below this are outliers.
$48.3K - $59.9K
26% of jobs
$59.9K - $71.6K
7% of jobs
The median wage is $82.1K / yr.
$71.6K - $83.2K
12% of jobs
$83.2K - $94.8K
18% of jobs
$94.8K - $106.4K
0% of jobs
$106.4K - $118K
5% of jobs
$118.7K is the 75th percentile. Wages above this are outliers.
$118K - $129.6K
10% of jobs
$129.6K - $141.2K
1% of jobs
$141.2K - $152.9K
14% of jobs
$152.9K - $164.5K
1% of jobs
$36.7K
$93K
$164.5K
A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.
In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.
To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.
The most popular types of Wfm jobs in Nebraska are:
For Wfm jobs in Nebraska, the most frequently searched job titles are:
The top searched job categories for Wfm jobs in Nebraska are:
Cities in Nebraska with the most Wfm job openings:
$59.75 - $78.75/hr
Full-time
Re-posted 12 days ago
Sourced by ZipRecruiter
Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.
It services
51 - 200 Employees
Plainsboro, NJ, US
2001
