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Wfm Jobs (NOW HIRING)

Chubb

WFM Lead, NA Contact Center

Phoenix, AZ · On-site

Serve as the WFM subject matter expert across multiple lines of business; lead stakeholder partnerships and represent WFM in senior-level discussions and cross-functional forums. * Partner with AVP ...

Bally's Corporation

WFM Systems Analyst

Providence, RI · On-site

$80K - $85K/yr

... UKG Pro WFM certifications (preferred) Experience in multi-location or unionized environments (preferred) Ability to partner with stakeholders (e.g. Digital, Finance, People, Area) and other ...

Maximus

WFM Manager - Nashville, TN

Nashville, TN · On-site

As a WFM Manager, you will lead all workforce management functions, including forecasting, staffing, scheduling, real time monitoring, and performance analysis, to ensure service levels and ...

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$38.5K

$97.6K

$172.5K

How much do wfm jobs pay per year?

As of Jul 20, 2026, the average yearly pay for wfm in the United States is $97,576.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,000.00 and $132,500.00 per year, depending on experience, location, and employer.

What is WFM in job description?

WFM stands for Workforce Management, which involves forecasting staffing needs, scheduling employees, and monitoring performance to optimize productivity. It is commonly used in roles related to operations, customer service, and call centers, often requiring skills in data analysis and scheduling tools.

What is a WFM job?

A WFM (Workforce Management) job involves planning, forecasting, and scheduling staff to ensure optimal productivity and service levels within an organization. It often requires skills in data analysis, use of workforce management software, and understanding of operational needs. WFM professionals help improve efficiency by balancing staffing with workload demands.

What jobs pay 4000 a week without a degree?

In the workforce management (WFM) field, high-paying roles such as senior operations managers or project leads can earn around $4,000 weekly, especially with extensive experience and strong organizational skills. These positions often require expertise in workforce planning, data analysis, and leadership, but typically do not require a college degree. Other high-paying jobs outside WFM include sales managers, real estate brokers, or skilled trades like certain construction or technical roles, which may also reach this income level based on experience and performance.

How to make $1000 a week remotely?

A WFM (Workforce Management) professional can increase earnings remotely by taking on multiple part-time or freelance roles, improving skills in scheduling, analytics, and communication, and seeking higher-paying opportunities or certifications. Earning $1000 weekly typically requires consistent work, efficient time management, and experience in remote roles with competitive pay rates.

What are some typical daily responsibilities of a WFM professional in a call center environment?

In a call center, WFM professionals are responsible for forecasting call volumes, creating efficient staff schedules, monitoring real-time adherence, and adjusting workforce plans as needed to meet service levels. They analyze historical data and trends to recommend process improvements and ensure the right number of agents are available at peak times. Additionally, WFM staff often collaborate closely with operations, HR, and team leaders to address staffing needs, communicate changes, and report on performance metrics. This role is integral to maintaining a balanced workload and ensuring high customer satisfaction.

What is a WFM job?

A Workforce Management (WFM) job involves forecasting, scheduling, and optimizing staff to ensure efficient operations, typically in contact centers or service industries. WFM professionals analyze historical data, predict work volume, and allocate resources to meet service levels while controlling costs. Responsibilities often include real-time monitoring, reporting, and process improvements to enhance productivity and customer satisfaction.

What are the key skills and qualifications needed to thrive in the Wfm position, and why are they important?

To thrive as a Workforce Management (WFM) professional, you need strong analytical and problem-solving skills, a solid understanding of forecasting and scheduling concepts, and often a bachelor's degree in business, statistics, or a related field. Familiarity with WFM software such as NICE, Genesys, or Verint, as well as proficiency in Excel and reporting tools, is typically required. Excellent communication, organizational skills, and an ability to collaborate effectively with various teams help someone excel in this position. These skills and qualifications are essential for ensuring efficient staffing, maximizing productivity, and meeting service level goals within dynamic environments like call centers or customer support organizations.

More about Wfm jobs
What cities are hiring for Wfm jobs? Cities with the most Wfm job openings:
What are the most commonly searched types of Wfm jobs? The most popular types of Wfm jobs are:
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Wfm jobs near you
Infographic showing various Wfm job openings in the United States as of July 2026, with employment types broken down into 54% Full Time, 45% Part Time, and 1% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $97,576 per year, or $46.9 per hour.
UKG PRO WFM Time Keeping Senior Consultant

UKG PRO WFM Time Keeping Senior Consultant

Deloitte

Atlanta, GA • On-site

Full-time

Posted 20 hours ago

Deloitte rating

8.1

Company rating: 8.1 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

59th of 148 rated financial services

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