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Wfm Scheduling Analyst Jobs (NOW HIRING)

CBN

Remote Workforce Management Scheduling Analyst

The WFM Scheduling Analyst, in collaboration with the WFM team, will suggest and implement changes to WFM tools, software, and policies to ensure optimal efficiency in all processes and procedures.

Avis Budget Group

Scheduling Analyst

Parsippany, NJ · On-site

As a Scheduling Analyst , you'll support airport operations by developing and managing forward ... Collaborate with Capacity Planning, UKG Administrators, and the WFM Center of Excellence (COE) to ...

Avis Budget Group

Scheduling Analyst

Parsippany, NJ

As a Scheduling Analyst , you'll support airport operations by developing and managing forward ... Collaborate with Capacity Planning, UKG Administrators, and the WFM Center of Excellence (COE) to ...

ibex

WFM Real Time Analyst

Crittenden, NY

Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources ... Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ...

Hagerty

OR · On-site

As a Real Time Analyst , you'll be responsible for monitoring service levels across the enterprise ... Monitor real-time adherence to schedules for team members and provide feedback to leaders in real ...

Bright Mind Solutions LLC

UKG WFM Analyst

Chicago, IL · On-site

UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition ... UKG WFM (Timekeeping, Pay Rules, Accruals, Work Rules) Union experience Advanced Scheduling is a ...

Lendingclub Corporation

WFM Analyst

Lehi, UT · Hybrid

Create and manage the schedules of 600+ agents across four geographically separated contact center sites using Calabrio, our WFM software * Reviews and processes permanent schedule change requests

LendingClub Bank

WFM Analyst

Lehi, UT · On-site

Prepare, assign, and communicate optimal schedules to the agent population at regular intervals and manage shift bids as rebalancing requires * Attend weekly WFM meetings with department leadership ...

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Wfm Scheduling Analyst information

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How much do wfm scheduling analyst jobs pay per year?

As of Jun 10, 2026, the average yearly pay for wfm scheduling analyst in the United States is $76,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are WFM Scheduling Analysts?

Workforce Management (WFM) Scheduling Analysts are professionals responsible for creating and maintaining efficient work schedules for employees, typically in environments like call centers or customer service operations. They analyze historical data, forecast workload, and optimize staffing levels to ensure the right number of employees are available to meet business needs while controlling labor costs. Their work helps maintain service levels, reduce wait times, and improve both employee and customer satisfaction. WFM Scheduling Analysts often use specialized software to generate schedules and monitor real-time adherence. They also collaborate with managers to adjust schedules based on changing business requirements.

What is the difference between Wfm Scheduling Analyst vs Workforce Analyst?

AspectWfm Scheduling AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like CCW or WFM certifications are commonSimilar credentials; often holds degrees in analytics, operations, or business; certifications may overlap
Work EnvironmentWorks in call centers, customer service, or operations teams focusing on scheduling and staffingWorks across various industries analyzing workforce data, staffing, and productivity metrics
Employer & Industry UsageUsed mainly in contact centers, telecommunications, and service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles involve analyzing workforce data, the Wfm Scheduling Analyst primarily focuses on creating and managing staff schedules within call centers or customer service environments. The Workforce Analyst has a broader scope, analyzing overall workforce performance across industries. The roles often overlap in skills and certifications but differ in their specific focus areas.

What are the key skills and qualifications needed to thrive as a WFM Scheduling Analyst, and why are they important?

To excel as a WFM Scheduling Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in workforce management, often supported by a degree in business, statistics, or a related field. Experience with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and familiarity with forecasting tools are typical requirements. Attention to detail, communication, and problem-solving abilities help you collaborate effectively and adapt to changing business needs. These competencies are crucial for optimizing staffing, improving operational efficiency, and ensuring service level goals are consistently met.

What are some common challenges faced by WFM Scheduling Analysts in balancing staffing needs and operational efficiency?

WFM Scheduling Analysts often encounter challenges such as fluctuating call volumes, last-minute schedule changes, and balancing employee preferences with business requirements. They must use forecasting tools to anticipate demand while ensuring adherence to labor laws and company policies. Effective communication and collaboration with operations managers and frontline supervisors are essential to quickly resolve conflicts and maintain optimal coverage. Adapting to sudden changes, like unplanned absences or spikes in customer demand, is a key part of the role and requires strong analytical and problem-solving skills.
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Wfm Scheduling Analyst jobs near you
Infographic showing various Wfm Scheduling Analyst job openings in the United States as of June 2026, with employment types broken down into 31% Full Time, 67% Part Time, and 2% Contract. Highlights an 81% Physical, 8% Hybrid, and 11% Remote job distribution, with an average salary of $76,482 per year, or $36.8 per hour.
Remote Workforce Management Scheduling Analyst

Remote Workforce Management Scheduling Analyst

CBN

Remote

Full-time

Posted 14 days ago

Job description

The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is seeking a Workforce Management (WFM) Scheduling Analyst to provide accurate scheduling for the CBN contact center workforce that meets service requirements and performance goals. This role creates and updates daily and weekly net staffing requirements and publishes schedules that optimize staffing. The position will explore creative opportunities to improve scheduling. The WFM Scheduling Analyst, in collaboration with the WFM team, will suggest and implement changes to WFM tools, software, and policies to ensure optimal efficiency in all processes and procedures. Serving in this position facilitates ministry activities and contributes to CBN's Biblical mission to advance the Gospel of Jesus Christ worldwide.
Remote Requirements:
  • Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
  • Must have router available to hardwire into computer equipment provided by CBN
  • Must maintain distraction-free home office

The successful candidate will have the following qualifications:
  • Strong working knowledge of operational procedures and core processes used in a Contact Center
  • Strong communication and presentation skills including the ability to explain detailed information in a tactful manner at all organizational levels
  • Proficient using Microsoft Excel, Word and other Microsoft Office programs with the ability to learn new software. Experience using Contact Center WFM systems and software (such as Genesys Cloud) preferred
  • Experience in a contact center environment involving an operational role a plus
  • Self-motivated with ability to work independently and take initiative on projects as well as the capacity to delegate or involve other stakeholders and team members with minimal direction
  • High level of accuracy in all work as well as a commensurate skill level to review personal work and complete all projects in the required timeframe
  • Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
  • Ability to work in a structured, fast-paced environment, and quickly adapt to change
  • Punctual attendance with the ability to work weekends and some holidays as needed and/or required by management
  • Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
  • BA/BS or higher in a relevant field of study (i.e. Business, Mathematics, and Logistics) or equivalent work-related experience in a contact center environment preferred
  • Ability to maintain a distraction-free home work environment
  • Ability to maintain consistent access to a high-speed cable or fiber internet router
  • Good manual dexterity with ability to sit for extended periods of time at a computer workstation
  • Demonstrate life application of Biblical principles and practices in alignment with CBN's nonprofit Christian mission

CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBN's mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.
We are unable to give full consideration to resumes without applications.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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