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Wfm Scheduling Analyst Jobs (NOW HIRING)

ibex

WFM Real Time Analyst

Crittenden, NY · On-site

Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources ... Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ...

Ashby

Support Workforce Management Analyst - Americas

$95K - $125K/yr

Because our WFM function is still young, you'll have significant influence over how scheduling and ... Real-Time Analysis and Intraday Management * Monitor queues and team activity in real time ...

New

Lendingclub Corporation

WFM Analyst

Lehi, UT · Hybrid

About the Role The WFM Analyst is responsible for deploying our workforce against volume forecasts ... Create and manage the schedules of 600+ agents across four geographically separated contact center ...

Morgan Stanley

Workforce Management, ED

New York, NY · On-site

Additionally, the role drives standardization of WFM practices, enhances forecasting accuracy, and continuously improves scheduling efficiency through advanced analytics, tooling, and process ...

Bright Mind Solutions LLC

UKG WFM Analyst

Chicago, IL · On-site

UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition ... UKG WFM (Timekeeping, Pay Rules, Accruals, Work Rules) Union experience Advanced Scheduling is a ...

LendingClub Bank

WFM Analyst

Lehi, UT · On-site

About the Role The WFM Analyst is responsible for deploying our workforce against volume forecasts ... Create and manage the schedules of 600+ agents across four geographically separated contact center ...

Morgan Stanley

Workforce Management, ED

Sandy, UT

Additionally, the role drives standardization of WFM practices, enhances forecasting accuracy, and continuously improves scheduling efficiency through advanced analytics, tooling, and process ...

Morgan Stanley

Workforce Management, ED

Gilbert, AZ · On-site

Additionally, the role drives standardization of WFM practices, enhances forecasting accuracy, and continuously improves scheduling efficiency through advanced analytics, tooling, and process ...

Morgan Stanley

Workforce Management, ED

Tampa, FL · On-site

Additionally, the role drives standardization of WFM practices, enhances forecasting accuracy, and continuously improves scheduling efficiency through advanced analytics, tooling, and process ...

Morgan Stanley

Workforce Management, ED

New York, NY · On-site

Additionally, the role drives standardization of WFM practices, enhances forecasting accuracy, and continuously improves scheduling efficiency through advanced analytics, tooling, and process ...

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All JobsWfm Scheduling Analyst Jobs

Wfm Scheduling Analyst information

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$36.5K

$76.5K

$125.5K

How much do wfm scheduling analyst jobs pay per year?

As of Jul 12, 2026, the average yearly pay for wfm scheduling analyst in the United States is $76,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What are WFM Scheduling Analysts?

Workforce Management (WFM) Scheduling Analysts are professionals responsible for creating and maintaining efficient work schedules for employees, typically in environments like call centers or customer service operations. They analyze historical data, forecast workload, and optimize staffing levels to ensure the right number of employees are available to meet business needs while controlling labor costs. Their work helps maintain service levels, reduce wait times, and improve both employee and customer satisfaction. WFM Scheduling Analysts often use specialized software to generate schedules and monitor real-time adherence. They also collaborate with managers to adjust schedules based on changing business requirements.

What is the difference between Wfm Scheduling Analyst vs Workforce Analyst?

AspectWfm Scheduling AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like CCW or WFM certifications are commonSimilar credentials; often holds degrees in analytics, operations, or business; certifications may overlap
Work EnvironmentWorks in call centers, customer service, or operations teams focusing on scheduling and staffingWorks across various industries analyzing workforce data, staffing, and productivity metrics
Employer & Industry UsageUsed mainly in contact centers, telecommunications, and service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles involve analyzing workforce data, the Wfm Scheduling Analyst primarily focuses on creating and managing staff schedules within call centers or customer service environments. The Workforce Analyst has a broader scope, analyzing overall workforce performance across industries. The roles often overlap in skills and certifications but differ in their specific focus areas.

What are the key skills and qualifications needed to thrive as a WFM Scheduling Analyst, and why are they important?

To excel as a WFM Scheduling Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in workforce management, often supported by a degree in business, statistics, or a related field. Experience with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and familiarity with forecasting tools are typical requirements. Attention to detail, communication, and problem-solving abilities help you collaborate effectively and adapt to changing business needs. These competencies are crucial for optimizing staffing, improving operational efficiency, and ensuring service level goals are consistently met.

What are some common challenges faced by WFM Scheduling Analysts in balancing staffing needs and operational efficiency?

WFM Scheduling Analysts often encounter challenges such as fluctuating call volumes, last-minute schedule changes, and balancing employee preferences with business requirements. They must use forecasting tools to anticipate demand while ensuring adherence to labor laws and company policies. Effective communication and collaboration with operations managers and frontline supervisors are essential to quickly resolve conflicts and maintain optimal coverage. Adapting to sudden changes, like unplanned absences or spikes in customer demand, is a key part of the role and requires strong analytical and problem-solving skills.
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What cities are hiring for Wfm Scheduling Analyst jobs? Cities with the most Wfm Scheduling Analyst job openings:
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Wfm Scheduling Analyst jobs near you
Infographic showing various Wfm Scheduling Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $76,482 per year, or $36.8 per hour.
Sr. Manager, Global WFM & Scheduling Platforms

Sr. Manager, Global WFM & Scheduling Platforms

ALO

Beverly Hills, CA • On-site

$145K - $160K/yr

Full-time

PTO

Re-posted 9 days ago

Job description

WHY JOIN ALO?
Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
OVERVIEW
There couldn't be a better time to join Alo's Retail Operations team. As we continue the rapid global expansion, our Retail Tech Enablement team sits at the center of our growth, enabling scalable store operations, labor efficiency, and a consistent, elevated customer experience across every region we operate in.
This role is an enterprise leader responsible for defining, scaling, and executing Alo's global WFM and Retail Operations strategy through WFM & scheduling platforms. This role is at the forefront of driving consistent global execution through aligned labor scheduling practices brought to life through our scheduling platform. This team drives labor scheduling tool improvements, labor model architecture optimization at scale, and aligns our auto-scheduling capability to our retail operating model.
RESPONSIBILITIES
WFM Platform Strategy
  • Own and evolve our WFM platform strategy, aligning labor planning and allocation to business strategy and labor driver demand.
  • Establish global WFM platform framework and scheduling standards to ensure scalability, consistency, and peak period readiness across a growing store fleet.
  • Measure schedule effectiveness KPIs and leverage data to drive labor model and auto-scheduler optimization.

Technology and Scheduling, and Labor Model Architecture
  • Implement and govern labor models, scheduling rules, and compliance configurations within WFM systems; drive continuous improvement as store operations, labor laws, and business needs evolve.
  • Lead downstream labor testing and validation when POS, timekeeping, payroll, or sales-attribution systems change, ensuring schedule accuracy, labor integrity, and payroll outcomes are protected.
  • Ensure ongoing compliance with labor laws, predictive scheduling ordinances, working-time regulations, and company policies across all markets; partner with HR and Legal to operationalize an enforceable compliance strategy.
  • Lead WFM implementation activities for new market launches, accounting for operational differences, local labor law requirements, and new store formats.
  • Own and manage relationship and business operations with scheduling platform providers.

People Leadership & Talent Development
  • Establish clear expectations, succession plans, and development pathways to build long-term functional capability across a globally distributed team.
  • Foster a culture of accountability, innovation, data-driven decision-making, and continuous learning within the WFM organization.

QUALIFICATIONS
  • 6+ years of progressive retail-specific workforce management, labor planning, or related experience within a large, complex, multi-unit retail organization.
  • Proven success leading enterprise or multi-region workforce strategies supporting thousands of employees across multiple countries.
  • Demonstrated experience supporting international retail operations, market expansions, new country launches, or complex integrations.
  • Deep expertise in workforce planning, forecasting, scheduling, and labor optimization methodologies.
  • Experience implementing or transforming workforce management platforms (e.g., Legion, UKG, Kronos, or similar) through full lifecycle including requirements, design, build, pilot, and global rollout.
  • Strong understanding of labor laws, predictive scheduling ordinances, and compliance requirements across multiple geographies.
  • Advanced analytical skills with the ability to translate data into executive-level insights and recommendations.
  • Exceptional ability to influence, lead change, and partner cross-functionally at the executive level in a fast-paced, growth-oriented environment.
  • Willingness to travel domestically and internationally as business needs require.
  • Experience with Legion strongly preferred.
  • Background in premium, omnichannel, or globally expanding apparel, lifestyle, or specialty retail.

The base salary range for this position is $145,000-$160,000 per year which represents the current range for the base salary for this exempt position. Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance. As such, on occasion and when applicable, there is the possibility that the final, agreed-upon base salary may be outside of the upper end of the range. Please also note the range listed is just one component of the company's total rewards package for exempt employees. Other rewards may include performance bonuses, long term incentives, a PTO policy, and many other progressive benefits.
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