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Wfm Scheduling Analyst Jobs (NOW HIRING)

ibex

WFM Real Time Analyst

Crittenden, NY

Monitors real-time call volume and schedule conformance to efficiently utilize staffing resources ... Provides the WFM Scheduling team future exceptions for scheduling in IEX in order to consistently ...

Pyramid Consulting, Inc.

WFM Analyst

San Diego, CA · On-site

$40 - $42/hr

Immediate need for a talented WFM Analyst . This is a 06+months contract opportunity with long-term ... Schedule Execution & Manual Intervention: Identify and correct scheduling gaps or conflicts that ...

Bright Mind Solutions LLC

UKG WFM Analyst

Chicago, IL · On-site

UKG WFM Analyst | Chicago, IL (Hybrid) We're supporting a large software company post-acquisition ... UKG WFM (Timekeeping, Pay Rules, Accruals, Work Rules) Union experience Advanced Scheduling is a ...

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Wfm Scheduling Analyst information

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$36.5K

$76.5K

$125.5K

How much do wfm scheduling analyst jobs pay per year?

As of Aug 26, 2026, the average yearly pay for wfm scheduling analyst in the United States is $76,482.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,000.00 and $104,000.00 per year, depending on experience, location, and employer.

What is a WFM Scheduling Analyst?

Workforce Management (WFM) Scheduling Analysts are professionals responsible for creating and maintaining efficient work schedules for employees, typically in environments like call centers or customer service operations. They analyze historical data, forecast workload, and optimize staffing levels to ensure the right number of employees are available to meet business needs while controlling labor costs. Their work helps maintain service levels, reduce wait times, and improve both employee and customer satisfaction. WFM Scheduling Analysts often use specialized software to generate schedules and monitor real-time adherence. They also collaborate with managers to adjust schedules based on changing business requirements.

What are the key skills and qualifications needed to thrive as a WFM Scheduling Analyst?

To excel as a WFM Scheduling Analyst, you need strong analytical skills, proficiency in data interpretation, and a background in workforce management, often supported by a degree in business, statistics, or a related field. Experience with workforce management software (like NICE, Verint, or Genesys), advanced Excel skills, and familiarity with forecasting tools are typical requirements. Attention to detail, communication, and problem-solving abilities help you collaborate effectively and adapt to changing business needs. These competencies are crucial for optimizing staffing, improving operational efficiency, and ensuring service level goals are consistently met.

What are some common challenges faced by WFM Scheduling Analysts in balancing staffing needs and operational efficiency?

WFM Scheduling Analysts often encounter challenges such as fluctuating call volumes, last-minute schedule changes, and balancing employee preferences with business requirements. They must use forecasting tools to anticipate demand while ensuring adherence to labor laws and company policies. Effective communication and collaboration with operations managers and frontline supervisors are essential to quickly resolve conflicts and maintain optimal coverage. Adapting to sudden changes, like unplanned absences or spikes in customer demand, is a key part of the role and requires strong analytical and problem-solving skills.

What is the difference between Wfm Scheduling Analyst vs Workforce Analyst?

AspectWfm Scheduling AnalystWorkforce Analyst
CredentialsTypically requires a degree in business, analytics, or related field; certifications like CCW or WFM certifications are commonSimilar credentials; often holds degrees in analytics, operations, or business; certifications may overlap
Work EnvironmentWorks in call centers, customer service, or operations teams focusing on scheduling and staffingWorks across various industries analyzing workforce data, staffing, and productivity metrics
Employer & Industry UsageUsed mainly in contact centers, telecommunications, and service industriesUsed in multiple sectors including retail, healthcare, and finance for workforce planning

While both roles involve analyzing workforce data, the Wfm Scheduling Analyst primarily focuses on creating and managing staff schedules within call centers or customer service environments. The Workforce Analyst has a broader scope, analyzing overall workforce performance across industries. The roles often overlap in skills and certifications but differ in their specific focus areas.

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Wfm Scheduling Analyst jobs near you
Infographic showing various Wfm Scheduling Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 70% Physical, 1% Hybrid, and 29% Remote job distribution, with an average salary of $76,482 per year, or $36.8 per hour.

Senior UKG Scheduling Analyst

Charlestown, MA

Beth Israel Lahey Health
Hospitals • 10K+ employees

6.9

Company rating: 6.9 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

454th of 893 rated healthcare providers

People enjoy working here

Recommended by students

Recommended by parents

Learn more about Beth Israel Lahey Healthexternal

$110K - $140K/yr

Full-time

Re-posted 26 days ago

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Senior UKG WFM Scheduling Analyst serves as the functional and technical subject matter expert for UKG scheduling solutions within the healthcare system. This role leads the design, implementation, optimization, and ongoing support of complex scheduling environments supporting clinical operations, union and non-union environments, and highly regulated staffing requirements. This position partners closely with Nursing Administration, Clinical Operations, HR, Payroll, IT, and Finance to deliver compliant, efficient, and user-friendly scheduling solutions that support patient care, labor optimization, and workforce engagement.

Job Description:

Essential Duties & Responsibilities, including but not limited to:

  • Support end-to-end implementation of UKG Advanced Scheduling and Clinical Scheduling Extensions (CSE) across inpatient, ambulatory, and ancillary departments

  • Design and configure schedule rules, patterns, rotations, self-scheduling, shift bids, and open shift workflows

  • Configure clinical scheduling constructs, including units, profiles, skills, certifications, and staffing demand rules

  • Translate complex clinical staffing models, union contract language, and organizational policies into scalable UKG configurations

  • Lead implementation and support of UKG EZCall for automated call-outs, open shift coverage, and staffing escalation workflows

  • Configure call trees, escalation rules, skill matching, contact methods, and compliance controls

  • Ensure seamless integration between EZCall, Advanced Scheduling, and Timekeeping

  • Serve as Tier 2/3 support for complex scheduling, CSE, and EZCall issues, including rule conflicts, coverage gaps, and interface errors

  • Partner with operational leaders to resolve real-time scheduling challenges in the clinical environment

  • Support system upgrades, patches, and new feature adoption; assess impact and coordinate testing

  • Monitor system performance and proactively identify opportunities for improvement

  • Ensure scheduling configurations comply with labor laws, union agreements, and healthcare-specific regulations

  • Support nurse staffing compliance, skill mix requirements, and acuity-based staffing models

  • Assist with audits, reporting, and regulatory reviews related to scheduling and staffing practices

  • Act as a trusted advisor to Nursing Leadership, Clinical Operations, HR, and Finance

  • Facilitate requirements-gathering sessions and translate operational needs into functional designs

  • Support change management and adoption of advanced scheduling capabilities

  • Participate in WFM governance, standards, and roadmap planning

  • Develop and maintain detailed configuration documentation, SOPs, and job aids

  • Design and deliver training for schedulers, managers, and clinical leaders

  • Mentor junior analysts and contribute to team knowledge growth

  • Drive continuous improvement through automation, standardization, and best-practice adoption

Minimum Qualifications:

Education:

Bachelor’s degree in Healthcare/Nursing Administration, Information Systems, Business, or related field (or equivalent experience)

Experience:

  • 5+ years of hands-on experience with UKG WFM Advanced Scheduling

  • Direct experience with UKG Clinical Scheduling Extensions (CSE) and/or EZCall in a healthcare environment

  • Experience supporting unionized environments and collective bargaining agreements

  • Experience supporting large, multi-hospital or academic medical centers

  • Prior experience with system implementations, mergers, or enterprise standardization initiatives

Skills, Knowledge & Abilities:

  • Strong understanding of clinical operations, nurse scheduling, and workforce deployment.

  • Proven ability to translate complex clinical and operational requirements into system configurations.

Preferred Qualifications & Skills:

  • UKG certifications preferred (Advanced Scheduling, CSE, EZCall)

Pay Range:

$110,000.00 USD - $140,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

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