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Remote Workforce Management Jobs (NOW HIRING)

Common Ground

Workforce Management Coordinator

Pontiac, MI · On-site +1

$53K - $62K/yr

MiCAL Workforce Management Coordinator Schedule: Full-Time, Monday - Friday, 8:00 am - 4:00 pm Wage ... You are comfortable working independently while supporting a fully remote, 24/7 crisis contact ...

Selene Holdings

Sr. Workforce Management

Dallas, TX · On-site +1

The Senior Workforce Management Analyst assesses Contact Center staffing, identifies requirements and solutions to meet workforce objectives as well as providing real-time monitoring and amending ...

Sability

UKG Pro Workforce Management Consultant

Sability is looking for experienced professionals to join our consulting and software implementation team with specialization in Workforce Management (WFM), Time & Labor Management (TLM), and Time ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... specifically real-time management), preferably in a multi-department/site contact center ...

Sability

UKG Pro Workforce Management Consultant

Sability is looking for experienced professionals to join our consulting and software implementation team with specialization in Workforce Management (WFM), Time & Labor Management (TLM), and Time ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

... channel remote agent workforce. * Maintain constant communication with Program Success teams to ... specifically real-time management), preferably in a multi-department/site contact center ...

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Remote Workforce Management information

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$76.4K

$162K

How much do remote workforce management jobs pay per year?

As of Jun 22, 2026, the average yearly pay for remote workforce management in the United States is $76,417.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $92,000.00 per year, depending on experience, location, and employer.

What is a Remote Workforce Management job?

A Remote Workforce Management job involves overseeing and optimizing a team of employees who work remotely. This includes ensuring productivity, maintaining communication, implementing collaboration tools, tracking employee performance, and addressing any challenges that arise. The role often involves creating policies, managing schedules, and using workforce analytics to improve efficiency. Strong leadership, technology proficiency, and problem-solving skills are essential for success in this position.

What are some of the common challenges faced in Remote Workforce Management and how can they be addressed?

One of the most common challenges in Remote Workforce Management is maintaining team cohesion and effective communication across dispersed locations and time zones. Managers often need to implement clear processes, leverage collaboration tools, and schedule regular check-ins to keep everyone aligned and informed. Additionally, monitoring productivity without micromanaging, and addressing employees' sense of isolation, requires a balance of trust and structured support. By prioritizing transparent communication, fostering a culture of accountability, and providing professional development opportunities, managers can overcome these challenges and create a successful remote work environment.

What are the key skills and qualifications needed to thrive in the Remote Workforce Management position, and why are they important?

To thrive in Remote Workforce Management, strong organizational, leadership, and analytical skills are essential, often supported by a degree in business, human resources, or a related field. Familiarity with remote communication platforms, workforce management software, project management tools, and experience with HRIS systems or related certifications is highly beneficial. Excellent communication, problem-solving, and adaptability help you effectively lead distributed teams and foster engagement. These abilities are crucial for ensuring productivity, cohesion, and compliance in an increasingly remote and digital work environment.

More about Remote Workforce Management jobs
What cities are hiring for Remote Workforce Management jobs? Cities with the most Remote Workforce Management job openings:
What are the most commonly searched types of Workforce Management jobs? The most popular types of Workforce Management jobs are:
What states have the most Remote Workforce Management jobs? States with the most job openings for Remote Workforce Management jobs include:
What job categories do people searching Remote Workforce Management jobs look for? The top searched job categories for Remote Workforce Management jobs are:
Remote Workforce Management jobs near you
Infographic showing various Remote Workforce Management job openings in the United States as of June 2026, with employment types broken down into 79% Full Time, 7% Part Time, and 14% Contract. Highlights an 100% Remote job distribution, with an average salary of $76,417 per year, or $36.7 per hour.

Workforce and Reporting Manager

SYS Integration

Washington, DC • Remote

Full-time

Posted 19 days ago

Job description

Location: Remote

Workforce and Reporting Manager

Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services and managed IT solutions. We are seeking a Workforce and Reporting Manager to support a governmentcontracted call center by overseeing forecasting, staffing, scheduling, and performance reporting. This role ensures efficient use of Customer Service Representatives (CSRs), meets servicelevel requirements, and provides accurate operational reporting to internal leadership and government program officials.

Key Responsibilities:

  • Manage forecasting and staffing processes to ensure efficient, costeffective CSR utilization.
  • Develop and maintain annual, weekly, and daily staffing and scheduling plans.
  • Work closely with Program Manager and Operations Manager to determine future staffing needs and balance workload across locations.
  • Monitor performance against targets, identify gaps, and implement corrective actions.
  • Review workforce management tools and recommend improvements to enhance accuracy and efficiency.
  • Conduct ongoing assessments to improve forecasting, scheduling, and staffing processes.
  • Produce and manage required reports, including:
    • Daily and weekly performance reports
    • Monthly invoice progress reports
    • Quarterly work breakdown structure (WBS) reports
    • Annual summaries
    • Ad hoc and specialrequest reports
  • Coordinate with government program officials regarding reporting requirements and status updates.

Qualifications:

  • Experience in workforce management within a call center environment.
  • Strong analytical skills with proficiency in Excel and reporting tools.
  • Familiarity with workforce management systems (e.g. Genesys).
  • Ability to interpret data, identify trends, and recommend operational improvements.
  • Strong communication skills and experience supporting government contracts is preferred.
  • Bachelor's degree in Business Administration, Operations Management, Statistics, Data Analytics, or a related field

Must be able to pass a federal  background check going back 7 years without felonies. Must be able to pass a federal credit check. 

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