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Workforce Management Coordinator Jobs (NOW HIRING)

Automated Health Systems

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Workforce Management Coordinator

Pittsburgh, PA · On-site

Automated Health Systems, a dynamic healthcare company, has a Workforce Management Coordinator position available in McCandless Township. This is an on-site position in our Pittsburgh, PA office.

WSOL LLC

Workforce Management Coordinator

Plano, TX · On-site +1

Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals ...

WSOL LLC

Workforce Management Coordinator

Plano, TX · Remote

Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals ...

eClerx

Workforce Management Analyst

Fayetteville, NC

$13.50/hr

This role focuses on real-time workforce support, on-floor staffing coordination, and KPI ... Manage agent breaks and real-time resource availability on the operations floor. * Monitor and help ...

eClercx

Workforce Management Analyst

Fayetteville, NC · On-site

$13.50/hr

This role focuses on real-time workforce support, on-floor staffing coordination, and KPI ... Manage agent breaks and real-time resource availability on the operations floor. * Monitor and help ...

MCI Careers

Workforce Management Manager

Wichita, KS

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... coordinating mitigation strategies with cross-functional teams. WONDER IF YOU ARE A GOOD FIT FOR ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... and coordinating mitigation strategies with cross-functional teams. Qualifications WONDER IF YOU ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... changes, and coordinating mitigation strategies with cross-functional teams. CANDIDATE ...

MCI Careers

Workforce Management Manager

Wichita, KS · On-site

We are seeking a Workforce Management (WFM) Manager who will lead the development and execution of ... changes, and coordinating mitigation strategies with cross-functional teams. CANDIDATE ...

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How much do workforce management coordinator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for workforce management coordinator in the United States is $28.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $31.01 per hour, depending on experience, location, and employer.

What is a workforce management coordinator?

Workforce Management Coordinators are professionals responsible for ensuring that a company's staffing levels align with business needs. They handle tasks such as forecasting staffing requirements, scheduling employee shifts, monitoring attendance, and analyzing workforce data. Their goal is to maximize productivity and efficiency while minimizing labor costs and maintaining high levels of service. Workforce Management Coordinators often use specialized software to help with planning and reporting, and they serve as a bridge between management and staff to address scheduling concerns.

What are the key skills and qualifications needed to thrive as a workforce management coordinator?

To thrive as a Workforce Management Coordinator, strong analytical skills, attention to detail, and knowledge of workforce planning principles are essential, often supported by a degree in business, human resources, or a related field. Familiarity with workforce management software such as Kronos, NICE, or ADP, as well as proficiency in Excel, is typically required. Outstanding organizational skills, effective communication, and the ability to adapt to dynamic environments help individuals excel in this role. These skills ensure accurate staffing, efficient operations, and optimal resource allocation to meet business goals.

What are the main challenges a workforce management coordinator faces when balancing staffing needs with operational demands?

A Workforce Management Coordinator often faces the challenge of aligning employee schedules with fluctuating business needs, especially during peak periods or unexpected staff absences. Balancing optimal coverage without overstaffing requires strong analytical skills, attention to detail, and effective communication with team leads and department managers. Coordinators must also adapt quickly to changes and leverage workforce management software to forecast and adjust schedules proactively. Collaborating closely with HR and operations, they help ensure smooth workflow and maintain employee satisfaction.

What is the difference between Workforce Management Coordinator vs Workforce Analyst?

AspectWorkforce Management CoordinatorWorkforce Analyst
CredentialsTypically requires a degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in analytics, business, or related fields; certifications like Workforce Analytics Certification are beneficial
Work EnvironmentWorks in call centers, retail, or service industries managing scheduling and staffingWorks across industries analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teamsUsed by organizations seeking data-driven staffing insights across sectors

The main difference is that Workforce Management Coordinators focus on scheduling, staffing, and operational coordination, while Workforce Analysts analyze data to improve workforce efficiency. Both roles require similar skills and certifications but serve different functions within workforce planning.

Is workforce management coordinator a good career?

A workforce management coordinator is responsible for scheduling, staffing, and optimizing employee productivity using tools like workforce management software. The role offers opportunities for advancement and requires strong organizational and communication skills, often with a focus on data analysis and problem-solving. It can be a stable career path in industries such as retail, healthcare, and call centers.

What cities are hiring for Workforce Management Coordinator jobs?

Cities with the most Workforce Management Coordinator job openings:

What are the most commonly searched types of Workforce Management jobs?

The most popular types of Workforce Management jobs are:

Who are the top companies hiring for Workforce Management Coordinator jobs?

The top employers for Workforce Management Coordinator jobs are:

What states have the most Workforce Management Coordinator jobs?

States with the most job openings for Workforce Management Coordinator jobs include:

What are popular job titles related to Workforce Management Coordinator jobs?

For Workforce Management Coordinator jobs, the most frequently searched job titles are:

Workforce Management Coordinator jobs near you
Infographic showing various Workforce Management Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,917 per year, or $28.3 per hour.

Workforce Management Coordinator

O Fallon, MO • On-site

Gateway Fiber
Telecommunications • 11 - 50 employees
Learn more about Gateway Fiberexternal

Full-time

Medical, Dental, Vision, PTO

Re-posted 20 days ago

Gateway Fiber rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

18th of 101 rated telecommunications companies

Job description

Job Title:Workforce Management Coordinator

Location:O'Fallon, MO

Start Date:Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill our Workforce Management Coordinator role. Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years. Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway's Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We all share a clear vision of where the company is going and how our contributions positively affect our culture and operational performance. At Gateway, we lookout for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

Gateway Fiber is seeking a detail-oriented Workforce Management Coordinator to join our team. In this role, you will be responsible for creating and managing technician schedules to ensure adequate coverage. Your attention to detail and organization will contribute to the smooth execution of new customer activations, ultimately enhancing customer satisfaction.

  • Actively manage technician routes and schedules to optimize technician utilization.
  • Maintain technician schedules, skills, and availability
  • Monitor technician routes, including arrival time, cancellations, and additional emergency work requests and make schedule adjustments when necessary to ensure work orders are completed.
  • Liaise with Field Operations leadership to communicate schedule changes, address concerns, and provide guidance on workforce management policies and procedures
  • Dispatch "No-Light" orders for same day service calls.
  • Work within our Billing and Routing systems, continuing learning and growth with our application.

The successful candidate will bring the following to the table:

  • Excellent attention to detail and organizational skills.
  • Proficiency in using ticketing systems and software for data entry and tracking.
  • Strong communication skills to collaborate effectively with internal teams.
  • Ability to prioritize tasks and work efficiently in a fast-paced environment.
  • Basic knowledge of telecommunications and activation processes is a plus.
  • Proficiency in MS Office Suite (Word, Excel, Outlook) for data analysis and reporting
  • High school diploma or equivalent.

What's in it for you?

  • Seeing your work make a positive difference in the lives of our served communities
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
  • Locally owned, friendly, innovative company with high growth projections.
  • Career development.
  • To learn skills and participate in critical projects in all areas of the business.

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