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Workforce Management Coordinator Jobs (NOW HIRING)

Defense Security Cooperation Agency

$77K - $100K/yr

Monitors, coordinates, and tracks all on-going and projected actions and continuously updates the staff. * Evaluates the effectiveness of the workforce management and utilization programs; identifies ...

Black Box Corporation

Workforce Specialist

Plano, TX · On-site

Familiarity with ITIL, incident management, or service operations frameworks. Responsibilities ... Mobilization Planning - Assist in coordinating employee deployments to project sites. - Track ...

Black Box

Workforce Specialist

Plano, TX · On-site

Familiarity with ITIL, incident management, or service operations frameworks. Responsibilities ... Mobilization Planning - Assist in coordinating employee deployments to project sites. - Track ...

Introl

Workforce Coordinator

Chicago, IL · On-site

$65K - $70K/yr

Workforce Coordinator We are looking for a highly skilled and motivated Workforce Coordinator to ... Who we are At Introl, we specialize in large-scale GPU cluster deployments, managing up to 100,000 ...

Seminolehardrock

... Workforce, the individual will develop and maintain reports for a variety of areas across ... Assists with the coordination of the annual payroll budget process to include developing procedures ...

Introl

Workforce Coordinator

Chicago, IL · On-site

$65K - $70K/yr

Workforce Coordinator We are looking for a highly skilled and motivated Workforce Coordinator to ... Who we are At Introl, we specialize in large-scale GPU cluster deployments, managing up to 100,000 ...

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How much do workforce management coordinator jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for workforce management coordinator in the United States is $28.33, according to ZipRecruiter salary data. Most workers in this role earn between $19.95 and $31.01 per hour, depending on experience, location, and employer.

What is a workforce management coordinator?

Workforce Management Coordinators are professionals responsible for ensuring that a company's staffing levels align with business needs. They handle tasks such as forecasting staffing requirements, scheduling employee shifts, monitoring attendance, and analyzing workforce data. Their goal is to maximize productivity and efficiency while minimizing labor costs and maintaining high levels of service. Workforce Management Coordinators often use specialized software to help with planning and reporting, and they serve as a bridge between management and staff to address scheduling concerns.

What are the key skills and qualifications needed to thrive as a workforce management coordinator?

To thrive as a Workforce Management Coordinator, strong analytical skills, attention to detail, and knowledge of workforce planning principles are essential, often supported by a degree in business, human resources, or a related field. Familiarity with workforce management software such as Kronos, NICE, or ADP, as well as proficiency in Excel, is typically required. Outstanding organizational skills, effective communication, and the ability to adapt to dynamic environments help individuals excel in this role. These skills ensure accurate staffing, efficient operations, and optimal resource allocation to meet business goals.

What are the main challenges a workforce management coordinator faces when balancing staffing needs with operational demands?

A Workforce Management Coordinator often faces the challenge of aligning employee schedules with fluctuating business needs, especially during peak periods or unexpected staff absences. Balancing optimal coverage without overstaffing requires strong analytical skills, attention to detail, and effective communication with team leads and department managers. Coordinators must also adapt quickly to changes and leverage workforce management software to forecast and adjust schedules proactively. Collaborating closely with HR and operations, they help ensure smooth workflow and maintain employee satisfaction.

What is the difference between Workforce Management Coordinator vs Workforce Analyst?

AspectWorkforce Management CoordinatorWorkforce Analyst
CredentialsTypically requires a degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in analytics, business, or related fields; certifications like Workforce Analytics Certification are beneficial
Work EnvironmentWorks in call centers, retail, or service industries managing scheduling and staffingWorks across industries analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teamsUsed by organizations seeking data-driven staffing insights across sectors

The main difference is that Workforce Management Coordinators focus on scheduling, staffing, and operational coordination, while Workforce Analysts analyze data to improve workforce efficiency. Both roles require similar skills and certifications but serve different functions within workforce planning.

Is workforce management coordinator a good career?

A workforce management coordinator is responsible for scheduling, staffing, and optimizing employee productivity using tools like workforce management software. The role offers opportunities for advancement and requires strong organizational and communication skills, often with a focus on data analysis and problem-solving. It can be a stable career path in industries such as retail, healthcare, and call centers.

What cities are hiring for Workforce Management Coordinator jobs?

Cities with the most Workforce Management Coordinator job openings:

What are the most commonly searched types of Workforce Management jobs?

The most popular types of Workforce Management jobs are:

Who are the top companies hiring for Workforce Management Coordinator jobs?

The top employers for Workforce Management Coordinator jobs are:

What states have the most Workforce Management Coordinator jobs?

States with the most job openings for Workforce Management Coordinator jobs include:

What are popular job titles related to Workforce Management Coordinator jobs?

For Workforce Management Coordinator jobs, the most frequently searched job titles are:

Workforce Management Coordinator jobs near you
Infographic showing various Workforce Management Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $58,917 per year, or $28.3 per hour.

Workforce Management Specialist (hybrid)

Vienna, VA • On-site

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

Contractor

PTO

Re-posted 3 days ago

Key responsibilities

  • Create and modify staff schedules using workforce management software.

  • Monitor staffing schedule adherence in real time and work with management to resolve issues.

  • Assist in coordinating staff allocation, document SOPs, and support operational efficiency improvements.

Job description

Job Title: Workforce Management Specialist Location: Hybrid reporting to Vienna, VA or Pensacola, FL Shift (Time): 8:00am - 4:30pm (local time) Pay Rate: Open to Both C2C and W2 options Position Type: Multiyear Contract Description: To provide operational support for Workforce Management functions. Initiate staffing requests, update schedules, and track, document, and support management to ensure employees' time is being recorded properly in the Workforce management system. Perform new hire onboarding and training and other related administrative responsibilities. Perform basic workforce management functions under close supervision. Responsibilities: • Create and modify schedules using WFM software • Monitor staffing schedule adherence real time to ensure performance is within pre-set parameters; work with management to resolve schedule adherence issues • Update staff schedules with up-to-date information, e.g., meal, break, and shift changes; technical problems, etc. • Assist in the coordination and appropriate allocation and availability of staff in order to achieve optimum WFM goals • Document and maintain SOP and reference tools/reports from scheduling software and other sources • Recommend procedural and operational guideline changes to improve operational efficiency • Maintain effective communication with other business units and support teams to remediate errors and assist with implementation of corrective actions related to non-compliance with policies • Evaluate departmental staffing needs, post open positions, and process department changes based on business needs • Maintain contact center, branch, collections specific abandon percentages by adjusting staff • Review staff requests for PTO, OT, leave and/or L&D workshops that are not processed automatically and approve or decline within guidelines • Maintain staffing data in multiple databases • Track and update correspondence data • Initiate requests for promotions, separations, and permanent schedule changes • Track and update attendance and work ticket requests in the Workforce Software system • Conduct training of workforce management systems with new hires, setting up profiles, logins, and voicemail • Perform other duties as assigned Qualifications: • Familiarity with workforce management processes, resource planning, and various workforce management systems (e.g., Verint scheduling software, CMS) • Exposure to workforce management environment • Exposure to in managing multiple priorities independently and/or in a team environment to achieve goals • Ability to work independently and in a team environment • Desired - Familiarity with the organization's functions, philosophy, operations and organizational objectives • Basic skill maintaining accuracy with attention to detail and meeting deadlines • Basic organizational, planning and time management skills • Basic skill communicating with all levels within an organization • Basic skill exercising initiative and using good judgment to make sound decisions • Basic skill research, analytical, and problem solving skills • Basic verbal and written communication skills #M1 #LI-VH1 Ref: #851-Rockville-S1

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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