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Workforce Management Supervisor Jobs (NOW HIRING)

Selene Holdings

Workforce Management Specialist

The Workforce Management Specialist is responsible for monitoring and managing real-time workforce ... supervisors, and leadership teams. The ideal candidate is highly organized, detail-oriented, and ...

Tekberry

Onsite Workforce Supervisor

Tolleson, AZ · On-site

$30 - $35/hr

Key Responsibilities Workforce Management & Employee Engagement * Serve as the primary onsite point ... Partner with supervisors to address attendance and performance issues * Maintain workforce records ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... You'll work closely with supervisors/managers to adjust schedules and staffing as business ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... You'll work closely with supervisors/managers to adjust schedules and staffing as business ...

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Workforce Management Supervisor information

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$26.5K

$115.4K

$223.5K

How much do workforce management supervisor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for workforce management supervisor in the United States is $115,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a workforce management supervisor?

To thrive as a Workforce Management Supervisor, you need expertise in forecasting, scheduling, and analytics, typically supported by a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is often required. Strong leadership, problem-solving, and communication abilities are crucial for motivating teams and coordinating with stakeholders. These skills ensure optimal staffing, efficient operations, and high service levels in dynamic work environments.

How does a workforce management supervisor typically collaborate with other departments to ensure optimal staffing levels?

A Workforce Management Supervisor regularly works with departments such as Operations, Human Resources, and IT to gather input on business needs, anticipated workload fluctuations, and system capabilities. By maintaining open communication and sharing data-driven forecasts, the supervisor helps ensure that scheduling and staffing align with both short-term projects and long-term business goals. This collaboration is crucial for minimizing understaffing or overstaffing, ultimately improving service levels and operational efficiency.

What is the difference between Workforce Management Supervisor vs Workforce Analyst?

AspectWorkforce Management SupervisorWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds a bachelor’s degree and may have certifications in data analysis or workforce management tools
Work EnvironmentSupervises teams, manages scheduling, and oversees workforce planning in call centers or service industriesFocuses on analyzing data, forecasting, and reporting to optimize staffing and productivity
Employer & Industry UsageUsed in call centers, retail, healthcare, and customer service industriesCommonly employed in similar industries for data-driven decision making

The Workforce Management Supervisor oversees scheduling and team management, while the Workforce Analyst focuses on data analysis and forecasting. Both roles are essential for optimizing workforce efficiency but differ in scope and responsibilities.

What is a workforce management supervisor?

A Workforce Management Supervisor oversees the planning, scheduling, and monitoring of employee workloads to ensure optimal staffing levels and efficient operations. They analyze data to forecast staffing needs, manage schedules, and address any workforce-related issues. This role often involves collaborating with team leaders, managing real-time adjustments, and ensuring compliance with labor regulations. Their goal is to maximize productivity while maintaining a positive work environment.
More about Workforce Management Supervisor jobs
What cities are hiring for Workforce Management Supervisor jobs? Cities with the most Workforce Management Supervisor job openings:
What states have the most Workforce Management Supervisor jobs? States with the most job openings for Workforce Management Supervisor jobs include:
What job categories do people searching Workforce Management Supervisor jobs look for? The top searched job categories for Workforce Management Supervisor jobs are:
Workforce Management Supervisor jobs near you
Infographic showing various Workforce Management Supervisor job openings in the United States as of August 2026, with employment types broken down into 83% Full Time, 13% Part Time, 1% Temporary, and 3% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $115,406 per year, or $55.5 per hour.

Supervisor, Workforce Management

Navitus Health Solutions, LLC

Remote

$56K - $68K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Navitus Health Solutions rating

7.0

Company rating: 7.0 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

262nd of 485 rated business services

Job description

Company
Lumicera
About Us
Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the "new norm" in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range
USD $56,805.41 - USD $68,440.77 /Yr.
STAR Bonus % (At Risk Maximum)
7.50 - Pharm, Supvr, AsMgr, SrCSEII, PrgMgr, SrPrgMgr, SrProdMgr
Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am to 7pm
Remote Work Notification
ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Idaho, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, Vermont, Washington DC, West Virginia, and Wyoming.
Overview
Due to growth, we are adding a Workforce Management Supervisor to our team.
The Workforce Management Supervisor is responsible for managing all intraday/real-time management processes in support of operations to achieve business service level objectives with Navitus and Lumicera. Supervisor will apply and integrate advanced analysis and reporting to collaborate on strategic and operational insights for workforce decision-making. Supervisor will also motivate and support team in the production of weekly schedules and daily operational tasks.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
  • Oversee intraday management of scheduling procedures, analysis of real time workload requirements and call routing to manage performance to service level requirements
  • Facilitate development of WFM team and exposure to industry improvements, skills, and standards
  • Collaborate with department schedulers and department managers to ensure accurate staffing levels and to formulate efficiency strategies
  • Devise scheduling enhancements and create new business models
  • Discover new best practices to best utilize staffing while following current labor agreements and regulations
  • Balance specialists' workloads between weekly scheduling and daily operations
  • Ensure the Workforce Management team's completion of daily schedule operations, such as leave requests and call outs
  • Assesses organizational staffing and identifies requirements and solutions to meet workforce objectives
  • Lead staffing review meetings with management and intraday analysts detailing previous and current week's performance and forecasted performance while also identifying risks
  • Other duties as assigned

Qualifications
What our team expects from you?
  • High School Diploma, GED or equivalent, Associate's degree preferred
  • 5+ years of Workforce Management or prior relevant experience
  • 1+ years of leadership experience
  • Participate in, adhere to, and support compliance program objectives
  • The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?
  • Top of the industry benefits for Health, Dental, and Vision insurance
  • 20 days paid time off
  • 4 weeks paid parental leave
  • 9 paid holidays
  • 401K company match of up to 5% - No vesting requirement
  • Adoption Assistance Program
  • Flexible Spending Account
  • Educational Assistance Plan and Professional Membership assistance
  • Referral Bonus Program - up to $750!

#LI-Remote
Location : Address
Remote
Location : Country
US

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