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Workforce Management Supervisor Jobs in Georgia (NOW HIRING)

NTT DATA Services

$164K/yr

Time & Attendance, Workforce Scheduling, Payroll Processing, Compliance Management, Change Management, System Configuration, Requirements Gathering, HR and Supervisor Training, Troubleshooting ...

Metro One LPSG

Workforce Administrator

Atlanta, GA

The Workforce Administrator will analyze and report on intraday, daily, and weekly staffing levels ... Communication with managers/supervisors for issue resolution (can be virtual, telephonic, or face ...

Metro One LPSG

Workforce Administrator

Atlanta, GA · On-site

Description The Workforce Administrator will analyze and report on intraday, daily, and weekly ... Communication with managers/supervisors for issue resolution (can be virtual, telephonic, or face ...

Cox Automotive

Supervisor, Customer Care

North Decatur, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Decatur, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Riverdale, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Tucker, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Austell, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Norcross, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Decatur, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Dunwoody, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Doraville, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

College Park, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Mableton, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

Cox Automotive

Supervisor, Customer Care

Morrow, GA · On-site

$67K - $100K/yr

The Supervisor serves as a front-line leader, providing coaching, development, and real-time ... Support workforce management activities including scheduling, staffing recommendations, attendance ...

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All JobsWorkforce Management Supervisor JobsWorkforce Management Supervisor Jobs in Georgia

Workforce Management Supervisor information

See Georgia salary details

$22.4K

$97.4K

$188.7K

How much do workforce management supervisor jobs pay per year?

As of Aug 25, 2026, the average yearly pay for workforce management supervisor in Georgia is $97,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $126,700.00 per year, depending on experience, location, and employer.

What is a workforce management supervisor?

A Workforce Management Supervisor oversees the planning, scheduling, and monitoring of employee workloads to ensure optimal staffing levels and efficient operations. They analyze data to forecast staffing needs, manage schedules, and address any workforce-related issues. This role often involves collaborating with team leaders, managing real-time adjustments, and ensuring compliance with labor regulations. Their goal is to maximize productivity while maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a workforce management supervisor?

To thrive as a Workforce Management Supervisor, you need expertise in forecasting, scheduling, and analytics, typically supported by a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is often required. Strong leadership, problem-solving, and communication abilities are crucial for motivating teams and coordinating with stakeholders. These skills ensure optimal staffing, efficient operations, and high service levels in dynamic work environments.

How does a workforce management supervisor typically collaborate with other departments to ensure optimal staffing levels?

A Workforce Management Supervisor regularly works with departments such as Operations, Human Resources, and IT to gather input on business needs, anticipated workload fluctuations, and system capabilities. By maintaining open communication and sharing data-driven forecasts, the supervisor helps ensure that scheduling and staffing align with both short-term projects and long-term business goals. This collaboration is crucial for minimizing understaffing or overstaffing, ultimately improving service levels and operational efficiency.

What is the difference between Workforce Management Supervisor vs Workforce Analyst?

AspectWorkforce Management SupervisorWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds a bachelor’s degree and may have certifications in data analysis or workforce management tools
Work EnvironmentSupervises teams, manages scheduling, and oversees workforce planning in call centers or service industriesFocuses on analyzing data, forecasting, and reporting to optimize staffing and productivity
Employer & Industry UsageUsed in call centers, retail, healthcare, and customer service industriesCommonly employed in similar industries for data-driven decision making

The Workforce Management Supervisor oversees scheduling and team management, while the Workforce Analyst focuses on data analysis and forecasting. Both roles are essential for optimizing workforce efficiency but differ in scope and responsibilities.

What are popular job titles related to Workforce Management Supervisor jobs in Georgia?

For Workforce Management Supervisor jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Workforce Management Supervisor jobs in Georgia look for?

The top searched job categories for Workforce Management Supervisor jobs in Georgia are:

Workforce Management Supervisor jobs near you
Infographic showing various Workforce Management Supervisor job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $97,446 per year, or $46.8 per hour.

Workforce Management Coordinator - WI

Verida Inc

Villa Rica, GA • On-site

Full-time, Part-time

PTO

Re-posted 4 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

LOCATION: HQ Villa Rica, Ga

POSITION CONTINGENT UPON AWARD OF CONTRACT


SUMMARY: To monitor real-time workforce staff to ensure and report on attendance and schedule adherence to support business needs. To assist in managing local scheduling and real-time operations which facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, and economic goals. Plan and develop systems and procedures to improve the operating quality and efficiency of the department.

ESSENTIAL FUNCTIONS:

  • Oversees daily real-time call queue skilling, attendance and schedule adherence monitoring using available tools, and maximizes productivity and efficiency through communication and skilling to acquire business service levels consistently.
  • Support the daily activities of Call Center Scheduling and Call Center Operations to maximize scheduling and real-time resource utilization; analyze and recommend the part-time, flexible, and full-time employee mix for the site.
  • Involved in the approval process for all agents' Paid Time Off, Voluntary Time Off, and Overtime. Ensures that approvals or denials always align with the needs of the business.
  • Interfaces with Operations management to ensure smooth scheduling coordination and maximization of schedule adherence; provides input on local conditions, identifies needs and receives direction on real-time staffing increases or decreases.
  • Ensures communication of real-time staffing changes to Call Center Manager, Supervisors, and Team Leaders as needed to manage schedule adherence notifying and escalating within the site and the Network as warranted.
  • Supports contingency plans as needed; escalates and directs activities during systems problems, disasters, etc.; identifies potential problems, troubleshoots, escalates issues to local and network management, and participates in post-mortem analysis of problems providing input for future process improvements.
  • Approves schedules developed by Call Center Leadership and works with local management to communicate and fill schedules and handle exceptions.
  • Review ongoing performance results to targets. Takes corrective measures with authorization, escalates as needed.
  • Participates in daily, weekly, monthly and annual planning process as appropriate.
  • Performs all duties and responsibilities in a timely and effective manner following established company policies to achieve the overall objectives of this position.
  • Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate that will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
  • Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
  • Compiles and sends daily/weekly/monthly call center reporting requests as required to support staffing and performance metric needs.

REQUIRED SKILLS AND ABILITIES

  • Approximately 2 years of previous operations workforce experience including forecasting, scheduling and real-time operations management
  • Effective communicator in listening, speaking and writing.
  • Experience using workforce Management software
  • Intermediate knowledge with reporting tools including MS Excel
  • Experience in a production or call center environment

QUALIFICATION

  • Associate Degree or three related experience or training.
  • 2+ years’ experience in real-time call center monitoring.

What Verida employees say

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