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Workforce Management Supervisor Jobs in Georgia (NOW HIRING)

ESSENTIAL FUNCTIONS · Performs all necessary supervisory functions within the Dispatch department ... Case Management, Workforce Management, etc.) · Basic reading, writing, and arithmetic skills ...

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

Supervisors are responsible for the day-to-day activity and development of 15-25 representatives ... Oversee workforce management, including scheduling and goal setting. * Develop strategies to ensure ...

... workforce and support their critical operational priorities for HR. We help them transform their ... Conduct interviews and desk audits with managers, supervisors, and employees to validate duties ...

Showing results 21-40

Workforce Management Supervisor information

See Georgia salary details

$22.4K

$97.4K

$188.7K

How much do workforce management supervisor jobs pay per year?

As of Aug 17, 2026, the average yearly pay for workforce management supervisor in Georgia is $97,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,700.00 and $126,700.00 per year, depending on experience, location, and employer.

What is a workforce management supervisor?

A Workforce Management Supervisor oversees the planning, scheduling, and monitoring of employee workloads to ensure optimal staffing levels and efficient operations. They analyze data to forecast staffing needs, manage schedules, and address any workforce-related issues. This role often involves collaborating with team leaders, managing real-time adjustments, and ensuring compliance with labor regulations. Their goal is to maximize productivity while maintaining a positive work environment.

What are the key skills and qualifications needed to thrive as a workforce management supervisor?

To thrive as a Workforce Management Supervisor, you need expertise in forecasting, scheduling, and analytics, typically supported by a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is often required. Strong leadership, problem-solving, and communication abilities are crucial for motivating teams and coordinating with stakeholders. These skills ensure optimal staffing, efficient operations, and high service levels in dynamic work environments.

How does a workforce management supervisor typically collaborate with other departments to ensure optimal staffing levels?

A Workforce Management Supervisor regularly works with departments such as Operations, Human Resources, and IT to gather input on business needs, anticipated workload fluctuations, and system capabilities. By maintaining open communication and sharing data-driven forecasts, the supervisor helps ensure that scheduling and staffing align with both short-term projects and long-term business goals. This collaboration is crucial for minimizing understaffing or overstaffing, ultimately improving service levels and operational efficiency.

What is the difference between Workforce Management Supervisor vs Workforce Analyst?

AspectWorkforce Management SupervisorWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds a bachelor’s degree and may have certifications in data analysis or workforce management tools
Work EnvironmentSupervises teams, manages scheduling, and oversees workforce planning in call centers or service industriesFocuses on analyzing data, forecasting, and reporting to optimize staffing and productivity
Employer & Industry UsageUsed in call centers, retail, healthcare, and customer service industriesCommonly employed in similar industries for data-driven decision making

The Workforce Management Supervisor oversees scheduling and team management, while the Workforce Analyst focuses on data analysis and forecasting. Both roles are essential for optimizing workforce efficiency but differ in scope and responsibilities.

What are popular job titles related to Workforce Management Supervisor jobs in Georgia?

For Workforce Management Supervisor jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Workforce Management Supervisor jobs in Georgia look for?

The top searched job categories for Workforce Management Supervisor jobs in Georgia are:

Infographic showing various Workforce Management Supervisor job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $97,446 per year, or $46.8 per hour.

Full-time

Re-posted 9 days ago


Graphic Packaging International rating

6.7

Company rating: 6.7 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

85th of 119 rated packaging manufacturers


Job description


Mission:

As an expert in workforce management applications and processes, the mission of this position is to analyze business issues and to identify projects and technologies which will enable significant operational improvements in the corporation'sTime and Attendancefunctions. The Analyst formulates and defines systems scope and objectives based on both business needs and a solid understanding of industry requirements and best practices. In addition, the Analyst may function as a project manager to coordinate and facilitate the work of cross-functional company resources assigned to technology projects. This position also assists in routine maintenance for specific modules in the company's suite of time & attendance workforce management applications. This position collaborates with business process owners to foster a positive IT customer relations environment.

Essential Job Functions:

The Time & Attendance Business Systems Analyst is responsible for the following functions:

  • Functional subject matter expert for time, attendance and pay practices and policies. Understands FLSA regulations for overtime calculations for both the weighted average and rate-in-effect methods and advises when business requests conflict with compliance.
  • Proactively identifies potential issues within the application and recommends procedural or application changes.
  • Collaborates with process owners, developers, payroll and other stake holders on new time system enhancements to better serve the business goals.
  • Provides time and attendance application production support. Troubleshoots all T&A system issues and implements respective solutions working with end users and key members of the IT, HR and Payroll teams.
  • Provides primary time and attendance application interface and integration support when issues arise.
  • Manages time and attendance system upgrades with testing support.
  • Supports and deploys time and attendance time clocks as needed
  • Configures time and attendance application to meet complex requirements including pay rules, attendance, accruals, and advanced scheduling.
  • Builds and supports time and attendance application export files for interfaces
  • Provides time and attendance data analytics and special reporting support
  • Manages the conversion of newly acquired plants from their legacy time system to the time and attendance application.
  • Leads all time and attendance test requirements. Develops and executes test plans for regression, integration and user acceptance testing to ensure time and attendance enhancements meet the outlined requirements. Tests time and attendance changes all the way through the payroll process.
  • Trains end users and supervisors on time and attendance applications
  • Maintains an excellent rapport with internal customers including HR, Payroll, and HRIS.
  • Other duties as assigned

Specialized or technical experience:

  • 3-5 years progressive experience with design, configuration and support of Workforce Software (WFT), or Infor Workforce Management (WFM, Workbrain) or Kronos Workforce Central (WFC) Kronos Dimensions.
  • 3 years experience in a production support role working with time and attendance applications.
  • 3 years experience with integrations of time and attendance applications to payroll and HR applications, preferably SAP.
  • 3 years experience with configuration of complex time and attendance requirements including pay rules, attendance, accruals, and advanced scheduling.
  • Experienced with full cycle time and attendance implementations.
  • Knowledge of Functional, System, Integration, Unit and Regression testing.
  • Experience in both implementation and application support is desired.

Other Required Skills:

  • Strong understanding of business operations and best industry practices
  • Demonstrated perceptual and analytical thinking
  • Excellent interpersonal communication skills and ability to translate technical information into language non-technical people will understand
  • Work closely with members of business functions (Payroll, Human Resources, Finance, Benefits and Compensation) to facilitate effective solution implementations and provide knowledge transfer of system functionality to Super Users, Subject Matter Experts, and end-users
  • Build and execute unit testing, integration and regression testing (build test cases, perform tests, and make changes to configuration or processes based upon results)
  • Document and control all changes made to production systems via Change Control processes
  • Fortitude to demand excellence from self and others
  • Strong leadership to lead effective project meetings
  • Tenacity to set and achieve complex objectives from multiple teams in order to meet business objective, and to effectively manage cross-functional resources

Educational Requirements:

4-year college degree in general or IT-Related field required. Equivalent work experience considered.


Required Experience



At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We're one of the largest manufacturers of paperboard and paper-based packaging for some of the world's most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities. With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry's best to reward the talented people who make our company successful. If this sounds like something you would like to be a part of, we'd love to hear from you. Learn more about us at www.graphicpkg.com.
Inspired Packaging. A World of Difference.


Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.


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