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Workforce Management Supervisor Jobs (NOW HIRING)

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

The AES Corporation

Workforce Analyst

Dayton, OH · On-site

Manage shift bids, schedule rotations, time-off requests, and shift trades * Ensure appropriate ... Identify and address out-of-adherence behaviors in partnership with supervisors * Educate and ...

IPL (Indiana)

Workforce Analyst

Indianapolis, IN

Manage shift bids, schedule rotations, time-off requests, and shift trades * Ensure appropriate ... Identify and address out-of-adherence behaviors in partnership with supervisors * Educate and ...

The AES Corporation

Workforce Analyst

Indianapolis, IN · On-site

Manage shift bids, schedule rotations, time-off requests, and shift trades * Ensure appropriate ... Identify and address out-of-adherence behaviors in partnership with supervisors * Educate and ...

IPL (Indiana)

Workforce Analyst

Dayton, OH

Manage shift bids, schedule rotations, time-off requests, and shift trades * Ensure appropriate ... Identify and address out-of-adherence behaviors in partnership with supervisors * Educate and ...

Surge Staffing

Workforce Supervisor

Dexter, MO

Job Summary: We are seeking a proactive Workforce Supervisor to lead and support our production ... Collaborate with management to optimize workflows and solve operational challenges * Maintain ...

Surge Staffing

Workforce Supervisor

Dexter, MO · On-site

$50K/hr

Job Summary: We are seeking a proactive Workforce Supervisor to lead and support our production ... Collaborate with management to optimize workflows and solve operational challenges * Maintain ...

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All JobsWorkforce Management Supervisor Jobs

Workforce Management Supervisor information

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$26.5K

$115.4K

$223.5K

How much do workforce management supervisor jobs pay per year?

As of Jun 9, 2026, the average yearly pay for workforce management supervisor in the United States is $115,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Supervisor, and why are they important?

To thrive as a Workforce Management Supervisor, you need expertise in forecasting, scheduling, and analytics, typically supported by a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is often required. Strong leadership, problem-solving, and communication abilities are crucial for motivating teams and coordinating with stakeholders. These skills ensure optimal staffing, efficient operations, and high service levels in dynamic work environments.

How does a Workforce Management Supervisor typically collaborate with other departments to ensure optimal staffing levels?

A Workforce Management Supervisor regularly works with departments such as Operations, Human Resources, and IT to gather input on business needs, anticipated workload fluctuations, and system capabilities. By maintaining open communication and sharing data-driven forecasts, the supervisor helps ensure that scheduling and staffing align with both short-term projects and long-term business goals. This collaboration is crucial for minimizing understaffing or overstaffing, ultimately improving service levels and operational efficiency.

What is the difference between Workforce Management Supervisor vs Workforce Analyst?

AspectWorkforce Management SupervisorWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds a bachelor’s degree and may have certifications in data analysis or workforce management tools
Work EnvironmentSupervises teams, manages scheduling, and oversees workforce planning in call centers or service industriesFocuses on analyzing data, forecasting, and reporting to optimize staffing and productivity
Employer & Industry UsageUsed in call centers, retail, healthcare, and customer service industriesCommonly employed in similar industries for data-driven decision making

The Workforce Management Supervisor oversees scheduling and team management, while the Workforce Analyst focuses on data analysis and forecasting. Both roles are essential for optimizing workforce efficiency but differ in scope and responsibilities.

What is a Workforce Management Supervisor?

A Workforce Management Supervisor oversees the planning, scheduling, and monitoring of employee workloads to ensure optimal staffing levels and efficient operations. They analyze data to forecast staffing needs, manage schedules, and address any workforce-related issues. This role often involves collaborating with team leaders, managing real-time adjustments, and ensuring compliance with labor regulations. Their goal is to maximize productivity while maintaining a positive work environment.
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What states have the most Workforce Management Supervisor jobs? States with the most job openings for Workforce Management Supervisor jobs include:
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Workforce Management Supervisor jobs near you

Workforce Analyst

HopeLink Behavioral Health

Oakton, VA • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Job description

For over 60 years, HopeLink Behavioral Health (formerly PRS) has been a beacon of support for individuals and families facing behavioral health challenges and life crises. We envision a world where hope is accessible to all. Through high-quality mental health services, crisis intervention, and suicide prevention, we foster an inclusive community where everyone can achieve well-being and a sense of belonging.
SUMMARY STATEMENT OF POSITION:
The Workforce Analyst supports the Crisis Services program by ensuring adequate staffing and workforce readiness through real-time monitoring, data analysis, and workforce planning. This role is responsible for reviewing and reporting attendance trends, schedule adherence, and staff availability, and plays a key role in supporting service continuity across multiple shifts. The Workforce Analyst is a critical resource in maintaining operational efficiency, ensuring that schedule changes, leave requests, and staffing shortages are tracked, documented, and escalated appropriately.
WHAT WE OFFER:
  • Meaningful Work: Make a real difference in the lives of others.
  • Competitive Salary: $60000 - $65000 per year
  • Comprehensive Benefits: Medical, Dental, Vision, FSA, 403b Retirement plan with match; 12 paid holidays; PTO and sick time; birthday leave; employee assistance program; tuition reimbursement.
  • Supportive Environment: Join a dedicated team committed to providing high-quality care.

SCHEDULE & LOCATION:
  • Shifts available: 4:00 AM - 12:30 PM - Sunday through Thursday and Tuesday through Saturday.
  • Fully Remote

PRIMARY DUTIES:
Workforce Monitoring & Reporting
  • Monitor daily attendance, schedule adherence, and shift coverage across the Crisis Services workforce.
  • Track and report patterns in attendance, including call-outs, tardiness, early departures, and no-shows.
  • Generate and maintain weekly and monthly workforce reports for internal review by leadership.

Leave & Schedule Requests
  • Review and process employee leave requests and schedule change requests in accordance with agency policies.
  • Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed.
  • Maintain up-to-date records of time-off balances, shift swaps, and other scheduling adjustments.

Staffing Coordination
  • Identify and report staffing shortages or schedule gaps in real time and recommend coverage solutions.
  • Collaborate with leadership to support proactive staffing planning, especially during high-volume periods or known gaps (e.g., holidays, weekends).

Communication & Documentation
  • Notify Supervisors of attendance concerns, shift deviations, or patterns requiring follow-up.
  • Document all communications and workforce changes accurately in relevant workforce management systems.
  • Ensure confidentiality and compliance with HR and organizational policies.

ESSENTIAL COMPETENCIES:
  • Accountability and follow-through
  • Data-driven decision-making
  • Problem-solving and adaptability
  • Clear and timely communication
  • Service-oriented mindset

QUALIFICATIONS:
  • Bachelor's degree preferred. In lieu of a Bachelor's, 2+ years of experience in a call center environment, with experience in workforce management, ACD, IVR, and WFM systems.
  • 1-2 years of experience in scheduling, workforce management, and analysis, or administrative coordination
  • Strong attention to detail, organizational skills, and ability to handle confidential information.
  • Proficient in Excel and scheduling platforms.
  • Strong written and verbal communication skills.

The above statements reflect the usual responsibilities and principal functions of the position and shall not be construed as a complete description of all the work requirements that may be inherent or added to the position.
Ready to Join Our Mission?
If you're passionate about helping people achieve mental wellness, we encourage you to apply!
HopeLink Behavioral Health is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion.
'Where Hope Meets Help.'

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