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Workforce Management Supervisor Jobs (NOW HIRING)

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... You'll work closely with supervisors/managers to adjust schedules and staffing as business ...

System One

Workforce Management Analyst I

Baltimore, MD · Remote

$32.80/hr

WORKFORCE MANAGEMENT ANALYST (WFM / CONTACT CENTER) -- REMOTE Location: Remote (U.S.) -- client ... You'll work closely with supervisors/managers to adjust schedules and staffing as business ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · On-site

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

HopeLink Behavioral Health

Workforce Analyst

Oakton, VA · Remote

$60K - $65K/yr

Coordinate with Supervisors and the Workforce Manager to assess staffing impact and approve or escalate leave requests as needed. * Maintain up-to-date records of time-off balances, shift swaps, and ...

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All JobsWorkforce Management Supervisor Jobs

Workforce Management Supervisor information

See salary details

$26.5K

$115.4K

$223.5K

How much do workforce management supervisor jobs pay per year?

As of Jul 21, 2026, the average yearly pay for workforce management supervisor in the United States is $115,406.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $150,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Workforce Management Supervisor, and why are they important?

To thrive as a Workforce Management Supervisor, you need expertise in forecasting, scheduling, and analytics, typically supported by a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is often required. Strong leadership, problem-solving, and communication abilities are crucial for motivating teams and coordinating with stakeholders. These skills ensure optimal staffing, efficient operations, and high service levels in dynamic work environments.

How does a Workforce Management Supervisor typically collaborate with other departments to ensure optimal staffing levels?

A Workforce Management Supervisor regularly works with departments such as Operations, Human Resources, and IT to gather input on business needs, anticipated workload fluctuations, and system capabilities. By maintaining open communication and sharing data-driven forecasts, the supervisor helps ensure that scheduling and staffing align with both short-term projects and long-term business goals. This collaboration is crucial for minimizing understaffing or overstaffing, ultimately improving service levels and operational efficiency.

What is the difference between Workforce Management Supervisor vs Workforce Analyst?

AspectWorkforce Management SupervisorWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds a bachelor’s degree and may have certifications in data analysis or workforce management tools
Work EnvironmentSupervises teams, manages scheduling, and oversees workforce planning in call centers or service industriesFocuses on analyzing data, forecasting, and reporting to optimize staffing and productivity
Employer & Industry UsageUsed in call centers, retail, healthcare, and customer service industriesCommonly employed in similar industries for data-driven decision making

The Workforce Management Supervisor oversees scheduling and team management, while the Workforce Analyst focuses on data analysis and forecasting. Both roles are essential for optimizing workforce efficiency but differ in scope and responsibilities.

What is a Workforce Management Supervisor?

A Workforce Management Supervisor oversees the planning, scheduling, and monitoring of employee workloads to ensure optimal staffing levels and efficient operations. They analyze data to forecast staffing needs, manage schedules, and address any workforce-related issues. This role often involves collaborating with team leaders, managing real-time adjustments, and ensuring compliance with labor regulations. Their goal is to maximize productivity while maintaining a positive work environment.
More about Workforce Management Supervisor jobs
What cities are hiring for Workforce Management Supervisor jobs? Cities with the most Workforce Management Supervisor job openings:
What states have the most Workforce Management Supervisor jobs? States with the most job openings for Workforce Management Supervisor jobs include:
What job categories do people searching Workforce Management Supervisor jobs look for? The top searched job categories for Workforce Management Supervisor jobs are:
Workforce Management Supervisor jobs near you
Infographic showing various Workforce Management Supervisor job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $115,406 per year, or $55.5 per hour.

Workforce Management Administrator

Customer Operations

Louisville, KY • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Interested in driving operational efficiency through strategic scheduling and reporting? As a Workforce Management Admin at Spectrum, you will oversee scheduling, reporting and auditing functions to ensure optimal staffing and adherence standards. Your attention to detail and communication skills will help identify opportunities for improvement at individual, team and center levels, directly supporting Spectrum’s commitment to service excellence.


How You’ll Make an Impact

  • Utilize scheduling software to adjust center resources, ensuring proper shift coverage in response to changes in call volume, service activity or resource availability
  • Assist with managing overtime and voluntary time off to optimize staffing levels
  • Optimize break and lunch schedules for efficient center staffing
  • Monitor real-time adherence and call statistics, communicating with supervisors to manage on-phone and off-phone activity throughout the day
  • Track and enter real-time exceptions such as sick calls, tardiness and meetings into workforce management systems
  • Manage benefit time accrual accounts, establish thresholds and plan for both scheduled and unscheduled absences
  • Audit and maintain data integrity within workforce management and related databases
  • Monitor call volume and statistics to ensure scheduling and service level metrics are met
  • Liaise with staff regarding workforce management practices and initiatives, updating leadership on staffing issues, performance measures and call statistics
  • Provide input on forecast projections and staffing requirements

Working Conditions

  • Office environment with 24-hour service capability

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

  • 2+ years of workforce management scheduling and forecasting software experience
  • 2+ years of inbound contact center environment experience

Skills

  • Ability to read, write, speak and understand English
  • Data analysis and interpretation skills
  • Clear oral and written communication with all levels of management and personnel
  • Ability to handle multiple projects and maintain confidentiality
  • Decision-making and problem-solving under pressure
  • Effective prioritization and organizational skills
  • Initiative and judgment to accomplish job duties
  • Proficiency with personal computers and software applications such as word processing and spreadsheets
  • Ability to work independently and collaboratively to resolve problems and handle requests
  • Experience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence software
  • Knowledge of cable television products and services

Preferred Qualifications

Experience

  • Multi-channel contact center management experience

#LI-JK4
CWF370 2026-72636 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Qualifications:

What You’ll Bring to Spectrum

Required Qualifications

Education

  • Bachelor’s degree in communications, business or related field, or equivalent experience

Experience

  • 2+ years of workforce management scheduling and forecasting software experience
  • 2+ years of inbound contact center environment experience

Skills

  • Ability to read, write, speak and understand English
  • Data analysis and interpretation skills
  • Clear oral and written communication with all levels of management and personnel
  • Ability to handle multiple projects and maintain confidentiality
  • Decision-making and problem-solving under pressure
  • Effective prioritization and organizational skills
  • Initiative and judgment to accomplish job duties
  • Proficiency with personal computers and software applications such as word processing and spreadsheets
  • Ability to work independently and collaboratively to resolve problems and handle requests
  • Experience with scheduling and workforce management software such as Aspect eWorkforce Management and Real Time Adherence software
  • Knowledge of cable television products and services

Preferred Qualifications

Experience

  • Multi-channel contact center management experience
Employment Type: Full Time

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