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Workforce Management Coordinator Jobs in Utah (NOW HIRING)

NRG

Workforce Management Coordinator

Provo, UT

$18.25 - $24.50/hr

We are looking for a full-time WFM Coordinator to support NIS and Sales Operations with handling and resolving workforce-related issues, such as but not limited to: inputting data, managing staffing ...

New

Mira Home

Workforce Management Specialist

Orem, UT · On-site

$20/hr

The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and ... Maintain accurate skill-based routing and queue configurations in coordination with the operations ...

NRG

Command Center Specialist

Lindon, UT

This role is responsible for monitoring real-time business performance, coordinating workforce adjustments, facilitating incident management activities, and communicating operational impacts to ...

Vivint

Command Center Specialist

Lindon, UT · On-site

This role is responsible for monitoring real-time business performance, coordinating workforce adjustments, facilitating incident management activities, and communicating operational impacts to ...

NRG

Command Center Specialist

Lindon, UT · On-site

This role is responsible for monitoring real-time business performance, coordinating workforce adjustments, facilitating incident management activities, and communicating operational impacts to ...

NRG Energy

Command Center Specialist

Lindon, UT · On-site

This role is responsible for monitoring real-time business performance, coordinating workforce adjustments, facilitating incident management activities, and communicating operational impacts to ...

NRG

Command Center Specialist

Lindon, UT · On-site

This role is responsible for monitoring real-time business performance, coordinating workforce adjustments, facilitating incident management activities, and communicating operational impacts to ...

Associa

General Manager

Heber, UT · On-site

... support, financial coordination, and long-term planning continuity. The GM functions as the ... Workforce Management * Directly supervise Mountain Manager, Security/Assistant Manager, and ...

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How much do workforce management coordinator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for workforce management coordinator in Utah is $25.79, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $28.22 per hour, depending on experience, location, and employer.

What are the main challenges a workforce management coordinator faces when balancing staffing needs with operational demands?

A Workforce Management Coordinator often faces the challenge of aligning employee schedules with fluctuating business needs, especially during peak periods or unexpected staff absences. Balancing optimal coverage without overstaffing requires strong analytical skills, attention to detail, and effective communication with team leads and department managers. Coordinators must also adapt quickly to changes and leverage workforce management software to forecast and adjust schedules proactively. Collaborating closely with HR and operations, they help ensure smooth workflow and maintain employee satisfaction.

What is a workforce management coordinator?

Workforce Management Coordinators are professionals responsible for ensuring that a company's staffing levels align with business needs. They handle tasks such as forecasting staffing requirements, scheduling employee shifts, monitoring attendance, and analyzing workforce data. Their goal is to maximize productivity and efficiency while minimizing labor costs and maintaining high levels of service. Workforce Management Coordinators often use specialized software to help with planning and reporting, and they serve as a bridge between management and staff to address scheduling concerns.

What is the difference between Workforce Management Coordinator vs Workforce Analyst?

AspectWorkforce Management CoordinatorWorkforce Analyst
CredentialsTypically requires a degree in business, operations, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in analytics, business, or related fields; certifications like Workforce Analytics Certification are beneficial
Work EnvironmentWorks in call centers, retail, or service industries managing scheduling and staffingWorks across industries analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teamsUsed by organizations seeking data-driven staffing insights across sectors

The main difference is that Workforce Management Coordinators focus on scheduling, staffing, and operational coordination, while Workforce Analysts analyze data to improve workforce efficiency. Both roles require similar skills and certifications but serve different functions within workforce planning.

What are the key skills and qualifications needed to thrive as a workforce management coordinator?

To thrive as a Workforce Management Coordinator, strong analytical skills, attention to detail, and knowledge of workforce planning principles are essential, often supported by a degree in business, human resources, or a related field. Familiarity with workforce management software such as Kronos, NICE, or ADP, as well as proficiency in Excel, is typically required. Outstanding organizational skills, effective communication, and the ability to adapt to dynamic environments help individuals excel in this role. These skills ensure accurate staffing, efficient operations, and optimal resource allocation to meet business goals.

What are the most commonly searched types of Workforce Management jobs in Utah?

The most popular types of Workforce Management jobs in Utah are:

What cities in Utah are hiring for Workforce Management Coordinator jobs?

Cities in Utah with the most Workforce Management Coordinator job openings:

Workforce Management Coordinator jobs near you

Workforce Management Coordinator

NRG

Provo, UT

$18.25 - $24.50/hr

Full-time

Posted yesterday

New

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.

We are looking for a full-time WFM Coordinator to support NIS and Sales Operations with handling and resolving workforce-related issues, such as but not limited to: inputting data, managing staffing requirements, and monitoring real-time adherence. The WFM Generalist will also own the NISWFM response to incidents, outages, and queues. This position will work closely with our Human Resource Business partners & Sales Support Professionals to support short- and long-term staffing requirements, shift adherence, and provide forecasting metrics along with any incidents impacting SLA or efficiency. 

JOB RESPONSIBILITIES: 

  • Input & upload metrics for daily and weekly forecasting models. 
  • Contribute to the WFM team with creating schedules, uploading corrections, managing holidays and other WFM functions. 
  • Handles any same day schedule change requests such as coachings, meetings, projects etc.  
  • Maintain and influence relationships with our business partners.  
  • Promptly and accurately respond to all WFM tickets with empathy. 
  • Prioritize work effectively to meet specific deadlines as given by manager. 
  • Proactively analyze and interpret data to inform business decisions and address concerns. 
  • Manage real time adherence to maintain sales rep efficiency. 
  • Utilize excellent and professional customer service skills to build and maintain positive working relationships with sales reps and leaders. 

REQUIRED SKILLS: 

  • Ability to communicate effectively, both verbally and in writing, in the English language 
  • Excellent work coordination and organizational skills 
  • Ability to work effectively with other departments and in a team environment 
  • Ability to learn how to effectively navigate Vivint’s service and sales databases 
  • Computer skills, Microsoft, Excel and Word, Outlook, and Sales Force 
  • Must be able to work full-time and on-site 
  • Customer service experience - preferred 
  • High school diploma or equivalent 

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Vet/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.  

Official description on file with Talent.

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About NRG

Sourced by ZipRecruiter

At NRG, we're bringing the power of energy to people and organizations by putting customers at the center of everything we do. We generate electricity and provide energy solutions and natural gas to millions of customers through our diverse portfolio of retail brands. A Fortune 500 company, operating in the United States and Canada, NRG delivers innovative solutions while advocating for competitive energy markets and customer choice, working towards a sustainable energy future. More information is available at www.nrg.com. Connect with NRG on Facebook, LinkedIn and follow us on Twitter @nrgenergy.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Houston, TX, US

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