Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model.
Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model.
About the Role The Manager, Workforce Management & Dialer Operations is responsible for end-to-end planning, execution, and optimization of workforce strategy and dialer operations across LendingClub ...
About the Role The Manager, Workforce Management & Dialer Operations is responsible for end-to-end planning, execution, and optimization of workforce strategy and dialer operations across LendingClub ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
This is a Temporary Position Essential Duties and Responsibilities: - Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the ...
Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model.
Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model.
$50.97 - $78.69/hr
The position ensures compliance with state, national, and regulatory requirements while fostering workforce development. The manager plays a crucial role in shaping enterprise-wide strategies to ...
New
$50.97 - $78.69/hr
The position ensures compliance with state, national, and regulatory requirements while fostering workforce development. The manager plays a crucial role in shaping enterprise-wide strategies to ...
New
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Sales Branch Manager
Salt Lake City, UT · On-site
$65K/yr
Handle escalated employee, client, or vendor concerns Recruiting & Workforce Management * Oversee full-cycle recruiting, hiring, onboarding, and placement of temporary and direct-hire employees
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Be Seen First
Sales Branch Manager
Salt Lake City, UT · On-site
$65K/yr
Handle escalated employee, client, or vendor concerns Recruiting & Workforce Management * Oversee full-cycle recruiting, hiring, onboarding, and placement of temporary and direct-hire employees
WFM Analyst
Lehi, UT · On-site
Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations are eligible offices for this role.
WFM Analyst
Lehi, UT · On-site
Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations are eligible offices for this role.
Workforce Specialist
$78K - $78.50K/yr
This role provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. It will support processes to maximize work flow ...
Workforce Specialist
$78K - $78.50K/yr
This role provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. It will support processes to maximize work flow ...
WFM Analyst
Lehi, UT · Hybrid
Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations areeligibleoffices for this role.The ...
WFM Analyst
Lehi, UT · Hybrid
Experience with workforce management, forecasting, Excel, WFM systems like Verint/Five9, and presentation development Work Location Lehi, Utah The above locations areeligibleoffices for this role.The ...
You must be located within the vicinity of the SLC, Utah area. _____ The Workforce Administrator is responsible for helping manage the day-to-day operation of the NSC by maximizing resources to ...
You must be located within the vicinity of the SLC, Utah area. _____ The Workforce Administrator is responsible for helping manage the day-to-day operation of the NSC by maximizing resources to ...
Effectively manages Strategy, KPI and Service Level requirements for multiple clients * Coordinates with GRP on Forecasted hours requirement per campaign * Creates a Daily Dialing Plan that is ...
Effectively manages Strategy, KPI and Service Level requirements for multiple clients * Coordinates with GRP on Forecasted hours requirement per campaign * Creates a Daily Dialing Plan that is ...
You must be located within the vicinity of the SLC, Utah area. _____ The Workforce Administrator is responsible for helping manage the day-to-day operation of the NSC by maximizing resources to ...
You must be located within the vicinity of the SLC, Utah area. _____ The Workforce Administrator is responsible for helping manage the day-to-day operation of the NSC by maximizing resources to ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
The Workforce Administrator is responsible for helping manage the day-to-day operation of the NSC by maximizing resources to ensure the right number of agents are in the right place at the right time.
The Workforce Administrator is responsible for helping manage the day-to-day operation of the NSC by maximizing resources to ensure the right number of agents are in the right place at the right time.
Administration Management
Salt Lake City, UT · On-site
$60.59K - $118.14K/yr
... workforce operations matters. Financial Management • Support the division chief to oversee the ... Clinical Program Oversight • Works closely with the clinic manager for clinical work operating ...
Administration Management
Salt Lake City, UT · On-site
$60.59K - $118.14K/yr
... workforce operations matters. Financial Management • Support the division chief to oversee the ... Clinical Program Oversight • Works closely with the clinic manager for clinical work operating ...
Administration Management
$60.59K - $118.14K/yr
... workforce operations matters. Financial Management Support the division chief to oversee the ... Clinical Program Oversight Works closely with the clinic manager for clinical work operating out of ...
Administration Management
$60.59K - $118.14K/yr
... workforce operations matters. Financial Management Support the division chief to oversee the ... Clinical Program Oversight Works closely with the clinic manager for clinical work operating out of ...
Workforce Management Manager information
What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?
To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.
What are some common challenges faced by Workforce Management Managers, and how can they be addressed?
Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What does a Workforce Management Manager do?
A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.
What is the difference between Workforce Management Manager vs Workforce Analyst?
| Aspect | Workforce Management Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Usually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service industries | Analyzes data, develops reports, and provides insights to optimize staffing and operations |
| Employer & Industry Usage | Used across call centers, retail, healthcare, and customer service industries | Common in similar industries, focusing on data analysis and reporting |
While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.
What are the most commonly searched types of Workforce Management jobs in Utah? The most popular types of Workforce Management jobs in Utah are:
What are popular job titles related to Workforce Management Manager jobs in Utah? For Workforce Management Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Utah look for? The top searched job categories for Workforce Management Manager jobs in Utah are:
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Job description
Make your impact within a rapidly growing Fintech Company
Join the CXO Shared Services team at BILL, where we drive operational excellence and enable scalable growth for a dynamic, customer-centric fintech leader. As the WFM Program Lead, you will serve as a strategic program leader for BILL's WFM function, bringing structure, rigor, and alignment across the BILL-badged WFM team, BPO WFM resources, and WaaS partners. Working through influence, shared standards, and cross-functional collaboration, this role shapes how BILL plans, executes, and governs workforce management across every delivery model.
Responsibilities:
- Define and drive WFM practice standards across the BILL-badged team, BPO WFM resources, and WaaS partners, establishing consistent methodology for forecasting, scheduling, and intra-day management that sets a clear bar for execution quality across all delivery models.
- Govern the quality and compliance of WFM outputs across all delivery models, including the BILL-badged team, BPO WFM resources, and WaaS partners. This includes auditing forecast accuracy, scheduling efficacy, and adherence to program standards, with gaps escalated through established governance channels to protect operational integrity.
- Standardize WFM data and KPI reporting across the BILL-badged team, BPO WFM resources, and WaaS partners, creating a single source of truth that delivers consistent, reliable performance visibility across all delivery models. AI-powered tools and analytics are used throughout to surface deeper insights and support faster, more informed decision-making.
- Lead onboarding and ongoing enablement for new WFM resources across the BILL- badged team, BPO partners, and WaaS, ensuring everyone is aligned to BILL's scheduling standards, WFM platform workflows, and program expectations before assuming production responsibilities.
- Ensure WFM scheduling practices remain compliant with applicable labor laws and internal policies, conducting routine process audits across all delivery models to mitigate operational and compliance risk.
We'd love to chat if you have:
- 4+ years of WFM experience with deep proficiency across forecasting, scheduling, and real-time management, with hands-on experience in enterprise WFM platforms (such as Calabrio, NICE, Verint, or equivalent) and a demonstrated ability to maximize tool utilization in support of program outcomes.
- A track record of operating across multiple WFM delivery models, including BPO and WaaS partnerships, with a demonstrated ability to align execution standards, maintain data consistency, and hold all parties accountable to program goals through influence and governance rather than direct authority.
- Strong analytical instincts and a high bar for data integrity, with the ability to identify discrepancies across reporting layers, ask the right questions, and drive toward a single source of truth.
- Experience bridging the gap between WFM strategy and day-to-day execution, translating leadership priorities into structured processes, governance frameworks, and scalable operational workflows.
- A continuous improvement mindset with the ability to evaluate current WFM practices, identify gaps between program potential and actual execution, and build a clear case and roadmap for elevating standards across people, process, and platform. Comfort leveraging AI tools to analyze workforce data, generate operational insights, and identify patterns that inform smarter planning decisions.
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
About BILL
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
San Jose, CA, US