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Workforce Management Manager Jobs in Utah (NOW HIRING)

Mira Home

Director of Call Center Operations

Orem, UT · On-site

$110K - $125K/yr

Workforce Management & Systems * Own forecasting, scheduling, and staffing to meet service levels across all phone teams * Direct the Call Center Software SME to fully utilize our platforms (e.g ...

Zobility

Assembler

Salt Lake City, UT · On-site

$18/hr

Cross training on multiple production lines Company Description Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with ...

Associa

General Manager

Heber, UT · On-site

Support long-term planning, wildfire mitigation, emergency readiness, and infrastructure continuity. 2. Staff Supervision & Workforce Management * Directly supervise Mountain Manager, Security ...

Carter's

Assistant Store Manager

Park City, UT

Execute workforce management to ensure a genuine customer focus on the sales floor Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits ...

Carter's

Assistant Store Manager

Park City, UT · On-site

Execute workforce management to ensure a genuine customer focus on the sales floor Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits ...

Carter's, Inc.

Assistant Store Manager

Park City, UT · On-site

Execute workforce management to ensure a genuine customer focus on the sales floor Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits ...

Carter's

Assistant Store Manager

West Valley City, UT · On-site

Execute workforce management to ensure a genuine customer focus on the sales floor Welcome customers with a warm greeting and provide assistance with our great product styles, features and benefits ...

Strada

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based ...

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Workforce Management Manager information

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Utah? The most popular types of Workforce Management jobs in Utah are:
What are popular job titles related to Workforce Management Manager jobs in Utah? For Workforce Management Manager jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Utah look for? The top searched job categories for Workforce Management Manager jobs in Utah are:
What cities in Utah are hiring for Workforce Management Manager jobs? Cities in Utah with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Retail Store Management

Retail Store Management

Burlington Stores

West Jordan, UT • On-site

$75K - $94K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Burlington rating

4.5

Company rating: 4.5 out of 10

Based on 928 frontline employees who took The Breakroom Quiz

19th of 21 rated department stores

Job description

Position Overview
If you are interested in growing your retail management career with one of the largest and fastest growing off-price retailers in the nation, join the Burlington Stores team as a Store Manager! Are you a proven leader with strong communication and organization skills? Can you lead a team in driving results while building strong teams and partnerships and cultivating an environment based on trust, respect, and integrity? Can you bring innovative ideas to help drive results as you take on the challenge of running all aspects of a multi-million-dollar store operation? If you answer yes, then this may be the right opportunity for you. As a Store Manager, you'll be responsible for successfully managing all store operations tasks to maximize sales results while bringing "Our Burlington" values to life in your store. You will be a mentor, role model, and coach for your team members, as well as a partner to associates in other branches of the organization. You will lead your team by example, demonstrating how to deliver excellent customer service with a high degree of professionalism and provide a world-class shopping experience to customers. You will take ownership for the successful execution of all day-to-day merchandising, operations and service management tasks. You are ultimately responsible for the overall success of your store location and the associates on your team.
A Day In The Life
  • Direct management and oversight of Assistant Managers, Supervisors, and Store Associates to ensure implementation of established company policies, standards, expectations and initiatives.
  • Ensure Assistant Managers and store team members are fulfilling their individual responsibilities.
  • Partner with Assistant Store Manager, Merchandising to coordinate merchandise placement, sales promotions and pricing.
  • Partner with Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and chargeback paperwork to ensure accuracy of inventory.
  • Act as Manager on Duty (MOD); lead by example, set the standard, and create a strong leadership presence by following and modeling the Burlington SOPs.
  • Manage multi-million-dollar sales volume and expense budget including review of all associated reporting and record-keeping.
  • Recruitment, screening and hiring of associates in order to meet store staffing needs.
  • Facilitate onboarding and training for new associates, provide ongoing coaching in the moment, and implement structured learning and development activities for all team members.
  • Handle personnel and associate relations issues.
  • Payroll budget management, workforce management and scheduling.
  • Facilitate effective communication and partnerships among the store team, district and regional management teams, and other partners within the company.

You'll Come With
  • 5+ years of Retail Management experience in a Big Box or Specialty environment
  • Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
  • Ability to lift and move boxes weighing up to 40 lbs.
  • Experience utilizing scheduling and reporting computer software
  • Travel may be required from time to time.

Pay Range
  • Store Manager: $75,940 - $94,920 / annual
  • Operations/Service Manager: $22.60 - $30.15 / hour

Come join our team. You're going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Posting Number R103819
Location Utah-West Jordan
Address 7459 South Plaza Center Dr
Zip Code 84088
Additional Locations Utah-Sandy | Utah-Orem | Utah-Riverton
Pay Rate Salaried
Career Site Category Store Management
Position Category Store Management
Job Type Full-Time
Remote Type In Office/On-site
Evergreen No

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About Burlington

Sourced by ZipRecruiter

At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive organization, come join the Burlington Stores team as a Customer Service Supervisor, Selling Floor Supervisor or Receiving Team Supervisor!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Burlington, NJ, US

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