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Workforce Management Manager Jobs in Orem, UT (NOW HIRING)

Mira Home

Workforce Management Specialist

Orem, UT · On-site

$20/hr

The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and real-time performance management of our Customer Care Center (CCC) within NICE CXone. This role ...

The Results Companies

Workforce Specialist

Provo, UT · On-site

$78K - $78K/yr

This role provides vision and leadership to the Results organization in workforce management areas such as: Forecasting, Scheduling, and Analysis. It will support processes to maximize work flow ...

NRG Energy

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

Vivint

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

NRG

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

NRG

Command Center Specialist

Lindon, UT

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

NRG Energy

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

NRG

Command Center Specialist

Lindon, UT · On-site

Administer workforce management systems and real-time operational processes to support customer experience and service level objectives * Monitor queue health, staffing performance, adherence ...

Partners Personnel

Sr. Operations Manager

Lehi, UT · On-site

$85K - $95K/yr

Support workforce planning, scheduling, and capacity management * Build a positive, accountable, high-performance culture * Partner with leadership to support business growth and operational ...

ASSA ABLOY

Regional Sales Manager

Lindon, UT · On-site

$70K - $80K/yr

Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...

Orion

Client Support Manager

Lehi, UT

Partner with Workforce Management to support real-time staffing needs, schedule adjustments, and coverage alignment * Maintain and update Playvox schedules to support forecasting, adherence, and ...

Orion

Client Support Manager

Lehi, UT · On-site

Partner with Workforce Management to support real-time staffing needs, schedule adjustments, and coverage alignment * Maintain and update Playvox schedules to support forecasting, adherence, and ...

Verawholehealth

Customer Support Manager

Sandy, UT · Hybrid

$74K - $111K/yr

Strong background in workforce management, quality monitoring, and CRM platforms * Proven ability to lead teams in a metricdriven environment * Excellent communication, coaching, and leadership ...

Castlight Health

Customer Support Manager

Sandy, UT · On-site

$74K - $111K/yr

Strong background in workforce management, quality monitoring, and CRM platforms * Proven ability to lead teams in a metric-driven environment * Excellent communication, coaching, and leadership ...

Burlington

Retail Store Management

Riverton, UT · On-site

$75K - $94K/yr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... Payroll budget management, workforce management and scheduling. * Facilitate effective ...

Burlington

Retail Store Management

Orem, UT · On-site

$75K - $94K/yr

As a Store Manager, you'll be responsible for successfully managing all store operations tasks to ... Payroll budget management, workforce management and scheduling. * Facilitate effective ...

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Workforce Management Manager information

See Orem, UT salary details

$23.9K

$71K

$119.5K

How much do workforce management manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for workforce management manager in Orem, UT is $71,007.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,500.00 and $101,300.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Orem, UT? The most popular types of Workforce Management jobs in Orem, UT are:
What are popular job titles related to Workforce Management Manager jobs in Orem, UT? For Workforce Management Manager jobs in Orem, UT, the most frequently searched job titles are:
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Workforce Management Manager jobs near you

Workforce Management Specialist

Mira Home

Orem, UT • On-site

$20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted yesterday

Job description

About Mira Home - Pest Control:
At Mira Home, we are more than just a pest control company; we are a customer-focused team dedicated to peace of mind. Our mission is simple: we worry about the bugs so our customers don't have to. We pride ourselves on a culture of independence, safety, and exceptional service. Whether you are a seasoned professional or looking for a new career path, we provide the training and tools necessary to help you succeed. Taking care of people is at the heart of everything we do, and that starts with our team. Mira Home exists to create peace of mind for your home, while nurturing a team where people grow, flourish, and become more than they thought possible.
The Workforce Management Specialist is responsible for the day-to-day scheduling, forecasting, and real-time performance management of our Customer Care Center (CCC) within NICE CXone. This role builds and maintains agent schedules, monitors real-time attendance and adherence, develops staffing forecasts, and tracks utilization and occupancy to ensure the center consistently meets service level goals.
This role is highly detail-oriented and lives inside our workforce management software daily, translating data into staffing decisions that keep the Customer Care Center running efficiently and our Specialists set up to succeed.
Pay & Benefits
Base Pay:
$20 an hour
Additional Benefits:
  • Health Savings Account (HSA)
  • Health, Dental, and Vision Insurance
  • Paid Time Off
  • HQ Building Perks

How You Win in This Role
Communication
  • Clearly communicate schedule changes, forecasts, and adherence expectations to Team Leads and Specialists
  • Translate WFM data into simple, actionable updates for leadership
  • Proactively flag staffing risks before they impact service level

Development
  • Help Team Leads understand how scheduling and adherence connect to team performance
  • Support the growth of scheduling and forecasting knowledge across the CCC
  • Continuously build expertise in NICE CXone's WFM tools

Alignment
  • Ensure staffing plans align with forecasted volume and business priorities
  • Partner with Customer Care leadership to keep scheduling consistent with company goals
  • Maintain a unified approach to attendance, adherence, and coverage standards

Innovation
  • Identify opportunities to improve forecast accuracy and scheduling efficiency
  • Recommend improvements to WFM processes as the business grows
  • Fully leverage NICE CXone's workforce management capabilities

Leading People
  • Influence staffing outcomes through data, clarity, and consistency
  • Support Team Leads as a trusted partner on coverage and performance
  • Help build a culture of accountability around adherence and attendance

Your Role in Action
Scheduling & Staffing
  • Build, maintain, and adjust agent schedules within NICE CXone to align staffing with forecasted call volume
  • Manage time-off requests, shift bids, and schedule change requests in accordance with staffing needs and company policy
  • Maintain accurate skill-based routing and queue configurations in coordination with the operations team

Forecasting
  • Develop and refine call volume and staffing forecasts using historical data and current trends
  • Support long-term capacity planning by analyzing trends in call volume, handle time, and staffing requirements

Real-Time Management & Adherence
  • Monitor real-time adherence and intraday performance, flagging and addressing schedule deviations as they occur
  • Track and report on key WFM metrics, including adherence, utilization, occupancy, and shrinkage
  • Partner with call center leadership to identify staffing gaps, coverage risks, and opportunities to improve efficiency

Reporting & Insights
  • Prepare and distribute regular reporting on attendance, adherence, and forecast accuracy to leadership
  • Identify trends and recurring issues affecting service level and staffing efficiency

Process Improvement
  • Identify process improvements within workforce management workflows and recommend solutions
  • Support onboarding and training on WFM tools and processes as needed

What You Bring to the Table
  • Strong understanding of workforce management principles, including forecasting, scheduling, adherence, utilization, and occupancy
  • Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment
  • Excellent organizational skills and high attention to detail
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Excel or similar tools for data analysis and reporting

Preferred Qualifications
  • Minimum of 1 year of experience in a workforce management role within a call center or contact center environment
  • Direct experience with NICE CXone or a comparable WFM/contact center platform
  • Experience supporting a multi-site or multi-location call center operation
  • Proficiency in Microsoft Office and Google Sheets

Alignment with Mira Values
  • United - Keeps staffing and scheduling consistent and aligned across teams
  • Caring - Builds schedules and coverage that set Specialists up to take care of customers
  • Intentional - Uses data to make deliberate, informed staffing decisions
  • Transformative - Continuously improves how the CCC forecasts, schedules, and staffs

Work Location
In person

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