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Workforce Management Manager Jobs in Columbus, OH

OhioHealth

Specialist - Workforce Management

Columbus, OH · On-site

$22.25 - $30.25/hr

This role supports daily workforce management operations, helps ensure data accuracy, and assists ... Business Objects (BO) Scheduling Administrator (SA) Payroll Exception Manager Process role-access ...

ITM Marketing, Inc.

Be Seen First

WFM Analyst

Columbus, OH · Remote

$40K - $60K/yr

Workforce Management (WFM) Anaylst Location: Remote / Hybrid / On-Site (where applicable) Employment Type: Full-Time, Permanent Schedule: Minimum 40 hours per week (Fridays and Saturdays Required ...

Accenture

Clinical Management Manager

Hartford, OH · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

Accenture

Clinical Management Manager

Columbus, OH · On-site

$94K - $293K/yr

With a workforce of approximately 750,000 employees serving clients in over 120 countries, we are ... As a Clinical Manager you will lead care delivery and clinical operations transformations that ...

Deloitte

UKG PRO HCM Senior Consultant

Columbus, OH

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

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Workforce Management Manager information

See Columbus, OH salary details

$26.6K

$78.9K

$132.8K

How much do workforce management manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for workforce management manager in Columbus, OH is $78,891.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,300.00 and $112,500.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What is the highest paying manager job?

The highest paying manager roles often include executive positions such as Chief Executive Officer (CEO), Chief Operating Officer (COO), and Chief Financial Officer (CFO), with salaries frequently exceeding several hundred thousand dollars annually. In the context of workforce management, senior-level managers like Director of Workforce Management or VP of Operations can also earn high salaries, especially in large organizations or industries with specialized skills and certifications.

Is workforce management the same as HR?

Workforce Management Managers focus on optimizing staffing, scheduling, and labor productivity using tools like forecasting and scheduling software. Human Resources (HR) handles employee relations, recruitment, compliance, and benefits. While both roles support organizational staffing, they have distinct responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a Workforce Management Manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

Is WFM a good career?

Workforce Management (WFM) is a viable career path that involves optimizing staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong analytical skills, attention to detail, and often involves working in fast-paced environments such as call centers or retail operations. The role offers opportunities for advancement and specialization in areas like data analysis or operations management.

What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

Is WFM part of HR?

Workforce Management (WFM) is a function that often overlaps with Human Resources (HR) but is typically a separate department focused on optimizing staffing, scheduling, and labor costs using tools like forecasting and scheduling software. While WFM managers collaborate with HR, they primarily concentrate on operational workforce planning rather than employee relations or HR policies.
What are the most commonly searched types of Workforce Management jobs in Columbus, OH? The most popular types of Workforce Management jobs in Columbus, OH are:
What are popular job titles related to Workforce Management Manager jobs in Columbus, OH? For Workforce Management Manager jobs in Columbus, OH, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Columbus, OH look for? The top searched job categories for Workforce Management Manager jobs in Columbus, OH are:
What cities near Columbus, OH are hiring for Workforce Management Manager jobs? Cities near Columbus, OH with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Columbus, OH as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, 8% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $78,891 per year, or $37.9 per hour.

Manager, Workforce Systems

Safelite Group, Inc.

Columbus, OH • On-site

Full-time

Medical, Life, Retirement, PTO

Posted yesterday

Safelite rating

6.7

Company rating: 6.7 out of 10

Based on 242 frontline employees who took The Breakroom Quiz

183rd of 332 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
A Brief Overview
The Workforce Systems Manager serves as the primary functional and business owner the UKG Workforce Management (WFM) system and serves as the labor management subject matter expert (SME). This role is responsible for designing, configuring, managing, and optimizing how UKG is used to translate workforce planning and capacity strategies into executable forecasts, labor demand models, and schedules that support operational performance. This role has a strategic mix of technical, analytical, and operations expertise.
Sitting within the Operations organization, this role partners closely with Workforce Capacity, Field Leadership, Finance, and Technology teams to ensure the UKG WFM solution supports both near-term execution and longer-term workforce capability maturity. The WFM Manager leads functional design and day-to-day administration of UKG labor and scheduling capabilities, while collaborating with IT and Operations partners on platform, integration, and technical enablement.
This position focuses exclusively on workforce modules and capabilities (including, but not limited to: forecasting, labor standards, labor demand, advanced scheduling, staff optimization, etc.).
What you will do
  • Serve as the functional and operational owner of the UKG Workforce Management platform in workforce forecasting, labor demand modeling, advanced scheduling, reporting, and optimization. Act as the primary operations liaison to IT and technical teams, providing business requirements, participating in testing, and validating enhancements, integrations, and changes
  • Design, configure, and maintain end-to-end workforce inputs, parameters, and scheduling logic within UKG that align with operational needs and service targets. Ensure labor standards, rule sets, and other data inputs are accurate and maintained.
  • Monitor WFM performance and outcomes, identifying continuous improvement opportunities across forecasting accuracy, schedule effectiveness, and workforce utilization. Configure and enhance automation and optimization features.
  • Develop and optimize scheduling strategies and capabilities that balance service delivery, productivity, workforce availability, and cost through automation and artificial intelligence.
  • Translate workforce planning and capacity management strategies into executable UKG configurations and schedules, ensuring alignment between long-range planning and daily operations.
  • Partner closely with Operations leaders to understand workflows, constraints, and execution challenges, ensuring solutions are operationally practical and scalable. Provide training, documentation, and change management for operational teams.
  • Performs other duties as assigned
  • Complies with all policies and standards

What you will need
  • Bachelor's Degree Business, Operations, Management, Industrial Engineering, or related quantitative field or equivalent Required
  • Master's Degree Industrial Engineering, Operations Management, Analytics, or related quantitative field Preferred
  • 7-9 years Relevant workforce management experience, with a strong emphasis on forecasting, labor planning, and advanced scheduling Required
  • 1-3 years Proven hands-on UKG Workforce Management experience, including functional configuration and scheduling Required
  • Proven experience designing and managing labor standards, demand models, and advanced schedules Required
  • Prior involvement in UKG implementations, enhancements, or optimization initiatives strongly preferred Preferred
  • Experience supporting field-based, multi-site, or high-volume operational environments preferred Preferred
  • Demonstrated ability to bridge strategic workforce planning and day-to-day operational execution Preferred
  • Experience partnering with IT, Workforce Planning, Operations, and Finance in a matrixed environment Preferred
  • Prior experience managing people or a team Preferred
  • Deep functional knowledge of UKG Workforce Management capabilities Required
  • Strong understanding of workforce forecasting concepts, capacity planning, labor productivity, and service-level driven scheduling
  • Analytical mindset with the ability to translate complex workforce models into usable operational outputs
  • Experience working with automation, optimization logic, and exception-based workflows Required
  • Strong understanding of operational KPIs and workforce metrics (productivity, utilization, service levels, adherence)
  • Strong communication skills, with the ability to explain complex workforce and system concepts clearly to operational stakeholders and influence others Preferred
  • High attention to detail and commitment to data quality and governance
  • Comfortable operating in both strategic design and hands-on execution modes Preferred
  • Continuous improvement orientation with a focus on advancing workforce capability maturity Preferred
  • Experience with SQL and data extraction/transformation mechanisms Preferred

What You Will Get:
  • Competitive weekly pay and bonus opportunities.
  • Total job benefits valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 in tuition reimbursement per year.
  • View all our health, wealth and life offerings at www.safelitebenefits.com

Expected Work Location (Remote): It is expected that you will primarily perform work remotely. You may be asked to travel, as needed, to the Safelite Home Office (7400 Safelite Way, Columbus, OH 43235), or to other location(s) as designated by the Company. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Remote #LI-MH1
This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.
This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability.
Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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