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Workforce Management Manager Jobs in Ohio (NOW HIRING)

Defense Security Cooperation Agency

$77K - $100K/yr

Learn more about this agency Duties Help As a WORKFORCE MANAGEMENT SPECIALIST at the GS-0301-11 some of your typical work assignments may include: * Serves as a liaison between management and Office ...

Macy's

Manager, Workforce Administration

Mason, OH

$67K - $112K/yr

Lead and oversee a team responsible for workforce administration, position management, organizational maintenance, workforce reporting, and HR operational support. * Hire, train, coach, and develop ...

Macy's

Manager, Workforce Administration

Mason, OH · On-site

$67K - $112K/yr

Lead and oversee a team responsible for workforce administration, position management, organizational maintenance, workforce reporting, and HR operational support. * Hire, train, coach, and develop ...

Macy's

Manager, Workforce Real Time Operations

Mason, OH · On-site

$67K - $112K/yr

This role serves as a key operational leader within the Workforce Management organization, ensuring effective staffing deployment, service level performance, and rapid response to changing business ...

Macy's

Manager, Workforce Real Time Operations

Mason, OH · On-site

$67K - $112K/yr

This role serves as a key operational leader within the Workforce Management organization, ensuring effective staffing deployment, service level performance, and rapid response to changing business ...

7-ELEVEN

Workforce Planning Program Manager

Enon, OH · On-site

This role serves as a subject matter expert and strategic advisor on workforce planning processes, position management, organizational structure, workforce data integrity, and headcount planning. As ...

Arcadis

Senior Workforce Planning Manager

Columbus, OH · On-site

Own the 12-week forecast for Program Management, highlighting supply and demand variance. Establish ... Support workforce integration and transformation projects within the Americas. Ensure talent ...

Clean Team

General Manager

Cleveland, OH · On-site

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Clean Team

General Manager

Cleveland, OH · On-site

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

Clean Team

General Manager

Cleveland, OH · On-site

This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.

HCF Management

Payroll Specialist | Corporate Office

Lima, OH · On-site

$22.75 - $31/hr

The role serves as a key resource for payroll compliance, system administration, and workforce data management. Position Responsibilities * Must follow HCF Policies and Procedures * Must meet job ...

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Workforce Management Manager information

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the most commonly searched types of Workforce Management jobs in Ohio?

The most popular types of Workforce Management jobs in Ohio are:

What are popular job titles related to Workforce Management Manager jobs in Ohio?

For Workforce Management Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Ohio look for?

The top searched job categories for Workforce Management Manager jobs in Ohio are:

What cities in Ohio are hiring for Workforce Management Manager jobs?

Cities in Ohio with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Ohio as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Senior Manager - Workforce Management

Westlake, OH • On-site

Goosehead
See more jobs at Gooseheadexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

About Goosehead

Since 2003, Goosehead Insurance has been disrupting the insurance industry by giving clients the power of choice, utilizing a smarter marketing approach, and delivering world-class service. This is all powered by our focus on hiring and retaining extraordinary people. Our clients trust us with their most valuable possessions, so we're more than just a bit selective when it comes to hiring new team members.

Job Summary

The Senior Manager, Workforce Management role requires the ability to implement workforce management initiatives, and lead, coach, and develop workforce management people, while providing business impact to our internal Service Customers.

Principal Duties and Responsibilities

  • Develop workload/staffing plans (forecasts, capacity plans, schedules) to scale enterprise.

  • Optimize resources and discover cost effective call routing opportunities.

  • Develop accurate demand forecasts and workforce staffing models to guarantee optimal staffing level for Service contact centers and case management teams.

  • Lead and/or support high-impact staffing optimization projects.

  • Provide leadership and support to planning and performance of integrated resource planning processes while fine-tuning optimization of service agent resources.

  • Evaluate and review implementation of projects, and assist in measuring the success thereof, certifying alignment with business plan and maintain accountability for projects and programs.

  • Provide direct dissemination of actionable analysis and insights to department heads, and top-tier decision-makers.

  • Monitor team performance metrics and KPIs to drive operational efficiencies.

  • Ability to work with cross-functional teams to provide solutions and coordinate client needs.

  • Effectively communicates organizational changes.

  • Prepare comprehensive reports, analyses, presentations and recommendations for senior management, detailing workforce management successes and opportunities

Experience and Education

  • Bachelor's degree in business, insurance, or related field

  • 4 years of leadership experience

  • 6 years of Workforce Management experience


Required Skills and Abilities

  • Previous experience developing and implementing Interactive Voice Response (IVR) application

  • Tableau or other similar reporting platform experience

  • Data analysis or business intelligence certification

  • Project management certification

  • Excellent problem-solving, leadership and decision-making skills

  • Change management experience

  • Strong verbal and written communication skills

Benefits Summary

  • High quality voluntary health, vision, disability, life, and dental insurance programs

  • 401K Matching Plan

  • Employee Stock Purchase Plan

  • Paid holidays, vacation, and sick leave

  • Corporate sponsored programs to enhance employee physical, financial, mental, and emotional wellness

  • Financial Solution Program

Equal Employment Opportunity:

Goosehead is an equal-opportunity employer and complies with all applicable federal, state, and local laws, rules, guidelines, and regulations. Goosehead strictly prohibits and does not tolerate unlawful discrimination against employees, applicants, or any other covered person because of race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender, gender identity, transgender status, age, physical or mental disability, veteran status, uniformed service, genetic information, or any other characteristic protected by applicable law. All applicants for employment and all Goosehead employees are given equal consideration based solely on job-related factors, such as qualifications, experience, performance, and availability.

To learn more about our job opportunities, apply here. We look forward to speaking with you!

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