General Manager
Cleveland, OH · On-site
This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.
General Manager
Cleveland, OH · On-site
This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.
Patient Billing Call Center Manager
Evendale, OH · On-site
$50K - $55K/yr
Omni Call or other workforce management methods for staffing call centers * Experience implementing or improving abandoned-call tracking and service level agreements (SLAs) * Prior experience with ...
Quick apply
Patient Billing Call Center Manager
Evendale, OH · On-site
$50K - $55K/yr
Omni Call or other workforce management methods for staffing call centers * Experience implementing or improving abandoned-call tracking and service level agreements (SLAs) * Prior experience with ...
Payroll Specialist | Corporate Office
Lima, OH · On-site +1
$22.50 - $30.75/hr
The role serves as a key resource for payroll compliance, system administration, and workforce data management. Position Responsibilities: * Must follow HCF Policies and Procedures * Must meet job ...
Quick apply
Payroll Specialist | Corporate Office
Lima, OH · On-site +1
$22.50 - $30.75/hr
The role serves as a key resource for payroll compliance, system administration, and workforce data management. Position Responsibilities: * Must follow HCF Policies and Procedures * Must meet job ...
Payroll Specialist | Corporate Office
Lima, OH · On-site
$22.75 - $31/hr
The role serves as a key resource for payroll compliance, system administration, and workforce data management. Position Responsibilities: * Must follow HCF Policies and Procedures * Must meet job ...
Payroll Specialist | Corporate Office
Lima, OH · On-site
$22.75 - $31/hr
The role serves as a key resource for payroll compliance, system administration, and workforce data management. Position Responsibilities: * Must follow HCF Policies and Procedures * Must meet job ...
Payroll Specialist | Corporate Office
Lima, OH · On-site +1
$22.50 - $30.75/hr
The role serves as a key resource for payroll compliance, system administration, and workforce data management. Benefits: * Promotion opportunities * Flexibility * Education/Learning * Competitive ...
Payroll Specialist | Corporate Office
Lima, OH · On-site +1
$22.50 - $30.75/hr
The role serves as a key resource for payroll compliance, system administration, and workforce data management. Benefits: * Promotion opportunities * Flexibility * Education/Learning * Competitive ...
Payroll Specialist | Corporate Office
Lima, OH · On-site
$22.50 - $30.75/hr
The role serves as a key resource for payroll compliance, system administration, and workforce data management. Position Responsibilities: * Must follow HCF Policies and Procedures * Must meet job ...
Payroll Specialist | Corporate Office
Lima, OH · On-site
$22.50 - $30.75/hr
The role serves as a key resource for payroll compliance, system administration, and workforce data management. Position Responsibilities: * Must follow HCF Policies and Procedures * Must meet job ...
Manager, Organizational Change Management
Mason, OH · On-site +1
The Organizational Change Management Manager leads the people side of complex enterprise ... This role advises leaders on organizational readiness and workforce impacts, activates sponsorship ...
Manager, Organizational Change Management
Mason, OH · On-site +1
The Organizational Change Management Manager leads the people side of complex enterprise ... This role advises leaders on organizational readiness and workforce impacts, activates sponsorship ...
Manager, WFD and Human Services
Lancaster, OH · On-site
$20 - $23/hr
Prepare trainee development and case reports for the Administrator, Workforce Development and Training. * Responsible for the highest quality, on-going training programs, individual case management ...
Quick apply
Manager, WFD and Human Services
Lancaster, OH · On-site
$20 - $23/hr
Prepare trainee development and case reports for the Administrator, Workforce Development and Training. * Responsible for the highest quality, on-going training programs, individual case management ...
Time Clock Management/Management of Time Cards * Intouch * Series 4000 * Other time capture devices * Integration to PeopleSoft Application * BizTalk * Workforce Integration Manager * WFC ...
Time Clock Management/Management of Time Cards * Intouch * Series 4000 * Other time capture devices * Integration to PeopleSoft Application * BizTalk * Workforce Integration Manager * WFC ...
Staffing Onsite Manager
Fairfield, OH · On-site
$50K - $65K/hr
Minimum 5 years in workforce management, preferably in manufacturing or logistics. * Strong communication, negotiation, and interpersonal skills. * Proven ability to work autonomously with attention ...
Quick apply
Staffing Onsite Manager
Fairfield, OH · On-site
$50K - $65K/hr
Minimum 5 years in workforce management, preferably in manufacturing or logistics. * Strong communication, negotiation, and interpersonal skills. * Proven ability to work autonomously with attention ...
Be Seen First
Program Manager
Fremont, OH · On-site
... workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Quick apply
Be Seen First
Program Manager
Fremont, OH · On-site
... workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.
Account Manager
Swanton, OH · On-site
$55K - $68K/yr
Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...
Account Manager
Swanton, OH · On-site
$55K - $68K/yr
Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...
This role advises leaders on organizational readiness and workforce impacts, activates sponsorship ... Prosci Change Management certification or a comparable credential. Experience with enterprise ...
This role advises leaders on organizational readiness and workforce impacts, activates sponsorship ... Prosci Change Management certification or a comparable credential. Experience with enterprise ...
Partner with management to assess workforce needs, develop and coordinate learning programs, oversee internal recruiting and career development processes, and foster a culture of continuous learning ...
Partner with management to assess workforce needs, develop and coordinate learning programs, oversee internal recruiting and career development processes, and foster a culture of continuous learning ...
Workforce Specialist I/II
Dayton, OH · On-site
$46K - $64K/yr
No Position Overview Under the general supervision of a Workforce Supervisor, Workforce Program Coordinator, Workforce Manager, or higher level administrator, provides essential functions by ...
Workforce Specialist I/II
Dayton, OH · On-site
$46K - $64K/yr
No Position Overview Under the general supervision of a Workforce Supervisor, Workforce Program Coordinator, Workforce Manager, or higher level administrator, provides essential functions by ...
Partner with management to assess workforce needs, develop and coordinate learning programs, oversee internal recruiting and career development processes, and foster a culture of continuous learning ...
Partner with management to assess workforce needs, develop and coordinate learning programs, oversee internal recruiting and career development processes, and foster a culture of continuous learning ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Workforce Case Manager
Youngstown, OH · On-site
$18.75 - $24.25/hr
Why Join the Flying HIGH, Inc Team as a Workforce Case Manager ! "Flying HIGH saved my life" - PDC ... Input all required information and client data into PDC's case management system regularly and by ...
Quick apply
Workforce Case Manager
Youngstown, OH · On-site
$18.75 - $24.25/hr
Why Join the Flying HIGH, Inc Team as a Workforce Case Manager ! "Flying HIGH saved my life" - PDC ... Input all required information and client data into PDC's case management system regularly and by ...
Workforce Management Manager information
What does a workforce management manager do?
A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.
What are the key skills and qualifications needed to thrive as a workforce management manager?
To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.
What are some common challenges faced by workforce management managers, and how can they be addressed?
Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What is the difference between Workforce Management Manager vs Workforce Analyst?
| Aspect | Workforce Management Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Usually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service industries | Analyzes data, develops reports, and provides insights to optimize staffing and operations |
| Employer & Industry Usage | Used across call centers, retail, healthcare, and customer service industries | Common in similar industries, focusing on data analysis and reporting |
While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.
What are the most commonly searched types of Workforce Management jobs in Ohio?
The most popular types of Workforce Management jobs in Ohio are:
What are popular job titles related to Workforce Management Manager jobs in Ohio?
For Workforce Management Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Ohio look for?
The top searched job categories for Workforce Management Manager jobs in Ohio are:
What cities in Ohio are hiring for Workforce Management Manager jobs?
Cities in Ohio with the most Workforce Management Manager job openings:
General Manager
Cleveland, OH • On-site
Clean Team
Other
Re-posted 19 days ago
Job description
General Manager - Commercial Cleaning & Janitorial Services
#J-18808-LjbffrCleveland, Ohio
We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Cleveland, Ohio.
This leadership role is responsible for P&L management, operations management, workforce leadership, customer retention, and business development within a fast-paced, labor-driven service environment.
Key Responsibilities-
Lead branch operations, multi-site management, and field operations teams
-
Manage full P&L responsibility, budgeting, forecasting, and EBITDA performance
-
Control direct labor costs, staffing levels, overtime management, and productivity metrics
-
Drive customer retention, account management, and client satisfaction
-
Oversee janitorial services, commercial cleaning operations, facility maintenance support services
-
Execute business development strategies, B2B sales growth, and contract expansion
-
Conduct performance management, employee engagement initiatives, and succession planning
-
Ensure compliance with OSHA, safety regulations, quality control standards, and company policies
-
Monitor KPIs including revenue growth, gross margin, labor percentages, and service delivery metrics
-
5+ years of experience in branch management, operations management, or multi-site leadership
-
Background in commercial cleaning, janitorial services, facility management, building services, or service-based industries
-
Proven success with budget management, cost control, workforce management, and EBITDA growth
-
Strong skills in team leadership, conflict resolution, performance coaching, and strategic planning
-
Experience with B2B account management, contract services, and recurring revenue models
-
Proficient in analyzing operational reports, labor modeling, and production rates
-
Service industry leadership (cleaning, maintenance, security, logistics, staffing, or similar labor-driven operations)
-
Experience managing hourly workforce environments
-
CRM or workforce management software experience
-
Office-based with frequent client site visits throughout the Cleveland area
-
Local travel required
-
Availability for occasional after-hours customer support