Telecom Manager - Network Operations Center
Gahanna, OH · On-site
$136K - $177K/yr
Lead AEP's 24x7 Network Operations Center (NOC), ensuring ... reliable operation, continuous monitoring, and rapid restoration of critical network and ...
Gahanna, OH · On-site
$136K - $177K/yr
Lead AEP's 24x7 Network Operations Center (NOC), ensuring ... reliable operation, continuous monitoring, and rapid restoration of critical network and ...
Gahanna, OH · On-site
$136K - $177K/yr
Lead AEP's 24x7 Network Operations Center (NOC), ensuring ... reliable operation, continuous monitoring, and rapid restoration of critical network and ...
New Albany, OH · On-site
$136K - $177K/yr
Lead AEP's 24x7 Network Operations Center (NOC), ensuring ... reliable operation, continuous monitoring, and rapid restoration of critical network and ...
New Albany, OH · On-site
$136K - $177K/yr
Lead AEP's 24x7 Network Operations Center (NOC), ensuring ... reliable operation, continuous monitoring, and rapid restoration of critical network and ...
Holland, OH · On-site
$73K - $98K/yr
Responsibilities : • Manage the overall operations of the 24/7/365 Network Operations Center. • Ensure appropriate staffing, scheduling, and shift coverage. • Lead and develop NOC Supervisors ...
Holland, OH · On-site
$73K - $98K/yr
Responsibilities : • Manage the overall operations of the 24/7/365 Network Operations Center. • Ensure appropriate staffing, scheduling, and shift coverage. • Lead and develop NOC Supervisors ...
Systems & Network Operations Center (SNOC) Specialist * This position works 12 hour shifts in order to provide 7 x 24 x 365 support. * Candidate must be available to work day and night shift ...
Systems & Network Operations Center (SNOC) Specialist * This position works 12 hour shifts in order to provide 7 x 24 x 365 support. * Candidate must be available to work day and night shift ...
Systems & Network Operations Center (SNOC) Specialist * This position works 12 hour shifts in order to provide 7 x 24 x 365 support. * Candidate must be available to work day and night shift ...
Systems & Network Operations Center (SNOC) Specialist * This position works 12 hour shifts in order to provide 7 x 24 x 365 support. * Candidate must be available to work day and night shift ...
Beachwood, OH · On-site
Medical
Retirement
... Operations Center (SOC) functions, and independent oversight. The Director will define and advance ... Network & Security Operations • Lead a unified global network and security operations ...
Beachwood, OH · On-site
Medical
Retirement
... Operations Center (SOC) functions, and independent oversight. The Director will define and advance ... Network & Security Operations • Lead a unified global network and security operations ...
Gahanna, OH · On-site
$70K - $72K/yr
Medical
Dental
Vision
Retirement
PTO
Roles & Responsibilities • Hands-on experience in supporting Network Operations Center • Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated ...
Gahanna, OH · On-site
$70K - $72K/yr
Medical
Dental
Vision
Retirement
PTO
Roles & Responsibilities • Hands-on experience in supporting Network Operations Center • Provide 24x7x365 monitoring of the AEP Telecommunications Infrastructure including all associated ...
The goal is to effectively communicate contingency needs and changes across all ATSG groups and with the Amazon Network Operations Center (NOC). This position will monitor all aircraft network ...
The goal is to effectively communicate contingency needs and changes across all ATSG groups and with the Amazon Network Operations Center (NOC). This position will monitor all aircraft network ...
Ashville, OH · On-site
... center. As the world enters an era of strategic competition, Anduril is committed to bringing ... Network Operations & Performance: Maximize network performance through ongoing monitoring ...
Ashville, OH · On-site
... center. As the world enters an era of strategic competition, Anduril is committed to bringing ... Network Operations & Performance: Maximize network performance through ongoing monitoring ...
Ashville, OH · On-site
... center. As the world enters an era of strategic competition, Anduril is committed to bringing ... Network Operations & Performance: Maximize network performance through ongoing monitoring ...
Ashville, OH · On-site
... center. As the world enters an era of strategic competition, Anduril is committed to bringing ... Network Operations & Performance: Maximize network performance through ongoing monitoring ...
Wilmington, OH · On-site
Identify and implement network automation opportunities to streamline operations and increase ... center architectures. * Proven experience working with Cisco network routers and switches.
Wilmington, OH · On-site
Identify and implement network automation opportunities to streamline operations and increase ... center architectures. * Proven experience working with Cisco network routers and switches.
Wilmington, OH · On-site
Identify and implement network automation opportunities to streamline operations and increase ... center architectures. * Proven experience working with Cisco network routers and switches.
Wilmington, OH · On-site
Identify and implement network automation opportunities to streamline operations and increase ... center architectures. * Proven experience working with Cisco network routers and switches.
The goal is to effectively communicate contingency needs and changes across all ATSG groups and with the Amazon Network Operations Center (NOC). This position will monitor all aircraft network ...
The goal is to effectively communicate contingency needs and changes across all ATSG groups and with the Amazon Network Operations Center (NOC). This position will monitor all aircraft network ...
Partner with hardware, software, and data center operations teams to align network repair programs with AI infrastructure deployment roadmaps and capacity plans * Establish and refine operational ...
Partner with hardware, software, and data center operations teams to align network repair programs with AI infrastructure deployment roadmaps and capacity plans * Establish and refine operational ...
Dublin, OH · Hybrid
$100K - $137K/yr
This role serves as a senior technical resource for network operations, project delivery, security ... Support and enhance spine-leaf data center architecture, including leaf/spine connectivity, MLAG ...
Dublin, OH · Hybrid
$100K - $137K/yr
This role serves as a senior technical resource for network operations, project delivery, security ... Support and enhance spine-leaf data center architecture, including leaf/spine connectivity, MLAG ...
Dublin, OH · On-site
$100K - $137K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role serves as a senior technical resource for network operations, project delivery, security ... Support and enhance spine-leaf data center architecture, including leaf/spine connectivity, MLAG ...
Dublin, OH · On-site
$100K - $137K/yr
Medical
Dental
Vision
Life
Retirement
PTO
This role serves as a senior technical resource for network operations, project delivery, security ... Support and enhance spine-leaf data center architecture, including leaf/spine connectivity, MLAG ...
It involves collaborating with various internal departments, such as the Operations Support Center (OSC) and the Network Operations Center (NOC), to ensure smooth service delivery, including issue ...
It involves collaborating with various internal departments, such as the Operations Support Center (OSC) and the Network Operations Center (NOC), to ensure smooth service delivery, including issue ...
It involves collaborating with various internal departments, such as the Operations Support Center (OSC) and the Network Operations Center (NOC), to ensure smooth service delivery, including issue ...
Quick apply
It involves collaborating with various internal departments, such as the Operations Support Center (OSC) and the Network Operations Center (NOC), to ensure smooth service delivery, including issue ...
Beachwood, OH · On-site
$182 - $266/hr
Medical
Retirement
The Director, Network & Security reports to the VP, Chief Enterprise Architect & Edge ... Operations Center (SOC) functions, and independent oversight. The Director will define and advance ...
New
Beachwood, OH · On-site
$182 - $266/hr
Medical
Retirement
The Director, Network & Security reports to the VP, Chief Enterprise Architect & Edge ... Operations Center (SOC) functions, and independent oversight. The Director will define and advance ...
New
$83K - $122K/yr
Medical
Dental
Vision
Retirement
PTO
... center of everything we do. We believe great associate experiences create great consumer ... Operational Support & Incident Management * Provide 2nd-level support for store and enterprise ...
$83K - $122K/yr
Medical
Dental
Vision
Retirement
PTO
... center of everything we do. We believe great associate experiences create great consumer ... Operational Support & Incident Management * Provide 2nd-level support for store and enterprise ...
$48K - $57.6K
5% of jobs
$57.6K - $67.2K
9% of jobs
$67.2K - $76.8K
3% of jobs
$85.2K is the 25th percentile. Wages below this are outliers.
$76.8K - $86.4K
8% of jobs
$86.4K - $96K
4% of jobs
$96K - $105.6K
15% of jobs
The median wage is $109K / yr.
$105.6K - $115.2K
15% of jobs
$115.2K - $124.8K
2% of jobs
$133.1K is the 75th percentile. Wages above this are outliers.
$124.8K - $134.4K
16% of jobs
$134.4K - $143.9K
3% of jobs
$143.9K - $153.5K
20% of jobs
$48K
$113.4K
$153.5K
| Aspect | Network Operation Center | Network Support Specialist |
|---|---|---|
| Certifications | CCNA, CompTIA Network+ | CCNA, CompTIA Network+ |
| Work Environment | 24/7 monitoring centers, shift work | Office or remote, troubleshooting networks |
| Employer & Industry | Telecom, ISPs, large enterprises | IT service providers, corporate IT teams |
| Primary Focus | Monitoring, incident response, network performance | Diagnosing, resolving network issues |
Network Operation Centers and Network Support Specialists both work with network systems, often requiring similar certifications. However, NOCs focus on continuous monitoring and incident management in a centralized environment, while Network Support Specialists handle troubleshooting and resolving network problems directly. Both roles are essential in maintaining network reliability but differ in scope and daily responsibilities.

$136K - $177K/yr
Full-time
Posted 22 days ago
Job Posting End Date
08-07-2026Please note the job posting will close on the day before the posting end date.
Job Summary
The Telecommunications Manager is responsible for directly managing and developing telecommunications technical staff, building and sustaining collaborative relationships with Operating Company and Business Unit management, and with external partners, suppliers and vendors, and managing annual O&M and capital budgets. The Manager is expected to gain acceptance as a peer and equal partner when working directly with Operating Company and Business Unit management. The Manager will supervise and develop high performance teams of competent employees to effectively support our customers; operate, maintain and repair a reliable telecommuncations infrastructure and efficient Telecommunications systems; and produce high value results through continuous improvement and exceptional performance. The Manager will promote and apply Telecommunications solutions to meet the needs and align with the strategies of our Operating Company and Business Unit customers. He/she will lead the team to complete projects and perform all Telecommunications work activities via efficient processes and effective use of resources. The Manager will establish and maintain an open and collaborative environment that promotes safety, accountability, engagement and continuous improvement within and throughout the Telecommunications organization.Job Description
What Will You Do?
Lead AEP's 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring, and rapid restoration of critical network and telecommunications infrastructure.
Drive the transformation of network operations from a reactive alert-and-dispatch model to a proactive, intelligence-driven operating model.
Identify key failure types, monitor leading indicators of network degradation, and implement repeatable troubleshooting and resolution processes.
Build, develop, and lead a high-performing, around-the-clock operations team.
Oversee event correlation, troubleshooting, escalation management, and continuous process improvement.
Partner with Telecom Engineering & Operations to reduce customer impact and improve service reliability.
Improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).
Support operational excellence, resilience, and modernization initiatives across AEP's network operations environment.
What We Are Looking For
Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field;
Associate degree in a related field plus 4+ years of applicable technical experience
High School Diploma/GED plus 8+ years of applicable technical experience.
Additional Experience
8+ years of Telecommunications/IT experience with progressive levels of responsibility; supervisory experience preferred.
Proven ability to lead 24x7 operational teams and manage shift-based organizations.
Strong knowledge of network technologies, monitoring platforms, and event management systems (NMS/EMS, telemetry, alarms, analytics).
Demonstrated success driving proactive monitoring, failure prevention, and first-call resolution.
Strong communication skills with the ability to influence engineering, operations, and business stakeholders.
Calm and decisive leadership during major incidents and high-impact outages.
Licenses/Certifications
Relevant technical certifications preferred.
Other Requirements
Travel required.
Occasional overtime required.
In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!"
Compensation Data
Compensation Grade:
SP20-010Compensation Range:
$136,539.00 - $177,503.00The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.