Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...
Partner with Workforce Management to forecast staffing requirements, optimize scheduling, and ensure appropriate coverage based on business demand. * Develop capacity plans and operational readiness ...
Partner with Workforce Management to forecast staffing requirements, optimize scheduling, and ensure appropriate coverage based on business demand. * Develop capacity plans and operational readiness ...
Partner with Workforce Management to forecast staffing requirements, optimize scheduling, and ensure appropriate coverage based on business demand. * Develop capacity plans and operational readiness ...
Partner with Workforce Management to forecast staffing requirements, optimize scheduling, and ensure appropriate coverage based on business demand. * Develop capacity plans and operational readiness ...
Software Engineer Principal
$124K - $167K/yr
Working closely with Contact Center Operations, Workforce Planning, Product Management, Leadership, and external partners, the successful candidate will deliver scalable, data-driven solutions that ...
Software Engineer Principal
$124K - $167K/yr
Working closely with Contact Center Operations, Workforce Planning, Product Management, Leadership, and external partners, the successful candidate will deliver scalable, data-driven solutions that ...
Workforce Case Manager
Youngstown, OH · On-site
$18.75 - $24.25/hr
Why Join the Flying HIGH, Inc Team as a Workforce Case Manager ! "Flying HIGH saved my life" - PDC ... Input all required information and client data into PDC's case management system regularly and by ...
Quick apply
Workforce Case Manager
Youngstown, OH · On-site
$18.75 - $24.25/hr
Why Join the Flying HIGH, Inc Team as a Workforce Case Manager ! "Flying HIGH saved my life" - PDC ... Input all required information and client data into PDC's case management system regularly and by ...
Workforce Case Manager
Youngstown, OH · On-site
$18.75 - $24.25/hr
Why Join the Flying HIGH, Inc Team as a Workforce Case Manager ! "Flying HIGH saved my life" - PDC ... Input all required information and client data into PDC's case management system regularly and by ...
Quick apply
Workforce Case Manager
Youngstown, OH · On-site
$18.75 - $24.25/hr
Why Join the Flying HIGH, Inc Team as a Workforce Case Manager ! "Flying HIGH saved my life" - PDC ... Input all required information and client data into PDC's case management system regularly and by ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management, agent experience, service levels ...
Workday Project Manger
Columbus, OH · On-site
... workforce management programs. • Experience working with Workday partners and certified resources. • Exposure to global HR organizations and multi-country deployments. • Familiarity with SaaS ...
New
Workday Project Manger
Columbus, OH · On-site
... workforce management programs. • Experience working with Workday partners and certified resources. • Exposure to global HR organizations and multi-country deployments. • Familiarity with SaaS ...
New
NOC Manager (Onsite in Holland, OH)
Holland, OH · On-site
$73K - $98K/yr
This role oversees daily operations, service delivery, workforce management, and operational performance across all NOC teams. Responsibilities : • Manage the overall operations of the 24/7/365 ...
NOC Manager (Onsite in Holland, OH)
Holland, OH · On-site
$73K - $98K/yr
This role oversees daily operations, service delivery, workforce management, and operational performance across all NOC teams. Responsibilities : • Manage the overall operations of the 24/7/365 ...
Onsite Supervisor 2nd Shift
Upper Sandusky, OH · On-site
$47K/hr
Monday-Friday 2:00pm-11:00pm The ideal candidate is a strong leader with excellent communication skills, experience in staffing or workforce management, and the ability to build positive ...
Quick apply
Onsite Supervisor 2nd Shift
Upper Sandusky, OH · On-site
$47K/hr
Monday-Friday 2:00pm-11:00pm The ideal candidate is a strong leader with excellent communication skills, experience in staffing or workforce management, and the ability to build positive ...
Monday-Friday 2:00pm-11:00pm The ideal candidate is a strong leader with excellent communication skills, experience in staffing or workforce management, and the ability to build positive ...
Monday-Friday 2:00pm-11:00pm The ideal candidate is a strong leader with excellent communication skills, experience in staffing or workforce management, and the ability to build positive ...
Staffing Onsite Manager
$53K - $65K/hr
Minimum 5 years in workforce management, preferably in manufacturing or logistics. * Strong communication, negotiation, and interpersonal skills. * Proven ability to work autonomously with attention ...
New
Quick apply
Staffing Onsite Manager
$53K - $65K/hr
Minimum 5 years in workforce management, preferably in manufacturing or logistics. * Strong communication, negotiation, and interpersonal skills. * Proven ability to work autonomously with attention ...
New
Regional Sales Manager
Westlake, OH · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
Westlake, OH · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
West Chester, OH · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
West Chester, OH · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
Westerville, OH · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Regional Sales Manager
Westerville, OH · On-site
$70K - $80K/yr
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Workforce Management Manager information
What is the difference between Workforce Management Manager vs Workforce Analyst?
| Aspect | Workforce Management Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Usually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service industries | Analyzes data, develops reports, and provides insights to optimize staffing and operations |
| Employer & Industry Usage | Used across call centers, retail, healthcare, and customer service industries | Common in similar industries, focusing on data analysis and reporting |
While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.
What are the key skills and qualifications needed to thrive as a Workforce Management Manager, and why are they important?
What does a Workforce Management Manager do?
What are some common challenges faced by Workforce Management Managers, and how can they be addressed?

Deloitte rating
8.1
Based on 91 frontline employees who took The Breakroom Quiz
56th of 150 rated financial services
Job description
UKG PRO HCM Senior Consultant
Deloitte's Human Capital practice helps organizations address the changing nature of work, workforce, and workplace. We bring sector experience and cross-domain insight to help clients solve complex workforce challenges and align talent strategies to business priorities. As a UKG PRO HCM Senior Consultant - Functional Transformation, you will support clients in designing and implementing workforce management solutions that help improve business operations and workforce experiences.
Recruiting for this role ends on 06/11/2027.
Work you'll do
As a UKG PRO HCM Senior Consultant on the HR Strategy & Technology team, you will be responsible for:
- Implementing UKG Pro HCM Pro Payroll module
- Supporting full lifecycle UKG Pro Payroll implementations, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
- Gathering and documenting business requirements through workshops, discovery sessions, and client meetings
- Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs
- Serving clients across industries such as healthcare, consumer, and manufacturing
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Qualifications
Required:
- Bachelor's degree or equivalent
- 4+ years of experience in human resources and workforce management functions and processes
- 4+ years of experience implementing UKG Pro HCM module
- 4+ years of experience working across the full lifecycle of a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
- 4+ years of experience leading requirements gathering workshops and facilitating client meetings
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience working in a consulting environment
- Experience implementing human resources information systems other than UKG Pro Workforce Management
- Experience serving clients in healthcare, consumer, retail, hospitality, or manufacturing industries
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
For more information about Human Capital, visit our landing page at:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html
#HCFY27, #HRSTFY27
UKG PRO HCM Senior Consultant
Deloitte's Human Capital practice helps organizations address the changing nature of work, workforce, and workplace. We bring sector experience and cross-domain insight to help clients solve complex workforce challenges and align talent strategies to business priorities. As a UKG PRO HCM Senior Consultant - Functional Transformation, you will support clients in designing and implementing workforce management solutions that help improve business operations and workforce experiences.
Recruiting for this role ends on 06/11/2027.
Work you'll do
As a UKG PRO HCM Senior Consultant on the HR Strategy & Technology team, you will be responsible for:
- Implementing UKG Pro HCM Pro Payroll module
- Supporting full lifecycle UKG Pro Payroll implementations, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
- Gathering and documenting business requirements through workshops, discovery sessions, and client meetings
- Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs
- Serving clients across industries such as healthcare, consumer, and manufacturing
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Qualifications
Required:
- Bachelor's degree or equivalent
- 4+ years of experience in human resources and workforce management functions and processes
- 4+ years of experience implementing UKG Pro HCM module
- 4+ years of experience working across the full lifecycle of a workforce management implementation, including business analysis, functional specification, system configuration, design, testing, cutover, and hypercare
- 4+ years of experience leading requirements gathering workshops and facilitating client meetings
- Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve.
- Limited immigration sponsorship may be available.
Preferred:
- Experience working in a consulting environment
- Experience implementing human resources information systems other than UKG Pro Workforce Management
- Experience serving clients in healthcare, consumer, retail, hospitality, or manufacturing industries
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
For more information about Human Capital, visit our landing page at:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html
#HCFY27, #HRSTFY27