ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Ohio (NOW HIRING)

EOS

Data Center Operations Manager

New Albany, OH · On-site

Solid understanding of service management principles, ITIL, or equivalent frameworks. DESIRABLE CRITERIA: * Experience with Data Center operations, cloud computing, and large-scale infrastructure ...

Medicount Management, Inc.

Be Seen First

Patient Billing Call Center Manager

Evendale, OH · On-site

$50K - $55K/yr

This is a hands-on leadership role responsible for daily call center operations, agent performance management, staffing, quality assurance, and reporting. The ideal candidate has managed a team of ...

Google

Data Center Operations Manager

Columbus, OH · On-site

$161K/yr

Data Center Operations Manager Driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area. Minimum qualifications:

next page

Showing results 1-20

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Ohio

Call Center Operations Manager information

See Ohio salary details

$29.9K

$70.1K

$128.8K

How much do call center operations manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for call center operations manager in Ohio is $70,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are popular job titles related to Call Center Operations Manager jobs in Ohio? For Call Center Operations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Ohio look for? The top searched job categories for Call Center Operations Manager jobs in Ohio are:
What cities in Ohio are hiring for Call Center Operations Manager jobs? Cities in Ohio with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in OH? For Call Center Operations Manager jobs in OH, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,054 per year, or $33.7 per hour.

Call Center Director - Substance Use Disorder (SUD)

Communicarehealth

Blue Ash, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Job Address:

10123 Alliance Road, Suite 320 Blue Ash, OH 45242


Call Center Director - Substance Use Disorder (SUD)

Position Summary

The Call Center Director - SUD is responsible for leading all call center operations supporting substance use disorder treatment services. This role ensures timely patient access to care, oversees intake and scheduling, and drives a high-quality patient experience across a multi-site organization.

Pay Range: 70-100K

Key Responsibilities

  • Lead daily call center operations including intake, scheduling, and patient inquiries
  • Develop strategies to improve access to SUD treatment, call responsiveness, and conversion to admissions
  • Monitor KPIs such as call volume, wait times, abandonment rates, and admissions conversion
  • Oversee staff hiring, training, coaching, and performance management
  • Ensure staff are trained in addiction treatment services, intake protocols, and customer service best practices
  • Collaborate with clinical and admissions teams to align intake with program capacity
  • Ensure compliance with HIPAA and regulatory requirements
  • Implement and optimize call center systems (phone, CRM, scheduling tools)
  • Develop scripts and workflows specific to SUD admissions and patient engagement
  • Analyze data trends to improve performance and patient access
  • Support crisis call handling and appropriate triage for individuals seeking treatment

Qualifications

  • Bachelor's degree in Healthcare, Business, or related field preferred
  • 3+ years of call center leadership experience preferred
  • Experience in substance use disorder treatment, admissions, or healthcare access strongly preferred
  • Strong understanding of call center metrics and performance management

Proven leadership and team development skills

Experience working in a high-volume, fast-paced environment

Who we are

We work with individuals and their support systems to identify factors leading to addiction, equip individuals with the resources needed to address addictive triggers, and reconnect individuals with their support system and community. From scheduling an admission date to acquainting individuals with the campus and everything in between, patients are supported by our team of compassionate employees.

Our compassionate team members work in a challenging yet rewarding environment where each person is a part of making direct impact to our patient's lives. Our team members work with our patients to help in the recovery and treatment process to restore to a better quality life through their individual plans, group therapy and overall stay at our facility.

Perks with us!

  • Medical Packages with Rx
  • Flexible Spending Accounts (FSA)
  • Dependent Care Spending Accounts
  • Dental Care Program
  • Vision Plan
  • Life Insurance Options
  • Accidental Insurances
  • Paid Time Off + Paid Holidays
  • Employee Assistance Programs
  • 401k with a Company Match

Education + Leadership Development

  • Up to $15,000 in Tuition Reimbursements
  • Student Loan Forgiveness Programs

Our overall mission is to Inspire Hope, Restore Peace of Mind and Heal Lives.

Apply