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Call Center Operations Manager Jobs in Ohio (NOW HIRING)

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Reports any issues or concerns to the Director of Call Center Operations * Manages day-to-day line activities, prioritizes, and makes risk/impact assessments within existing processes and procedures.

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Reports any issues or concerns to the Director of Call Center Operations * Manages day-to-day line activities, prioritizes, and makes risk/impact assessments within existing processes and procedures.

YMCA of Greater Dayton

Call Center Coordinator

Dayton, OH · On-site

$16 - $19.20/hr

Reports any issues or concerns to the Director of Call Center Operations * Manages day-to-day line activities, prioritizes, and makes risk/impact assessments within existing processes and procedures.

Nexxaworks

Call Center Representative

Dayton, OH · On-site

$15.50 - $19.50/hr

This entry-level position is ideal for individuals looking to build a career in customer service, call center operations, and client support within a structured and team-oriented environment.

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Ohio

Call Center Operations Manager information

See Ohio salary details

$29.9K

$70.1K

$128.8K

How much do call center operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for call center operations manager in Ohio is $70,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are the most commonly searched types of Call Center Operations jobs in Ohio?

The most popular types of Call Center Operations jobs in Ohio are:

What are popular job titles related to Call Center Operations Manager jobs in Ohio?

For Call Center Operations Manager jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Ohio look for?

The top searched job categories for Call Center Operations Manager jobs in Ohio are:

What cities in Ohio are hiring for Call Center Operations Manager jobs?

Cities in Ohio with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in OH?

For Call Center Operations Manager jobs in OH, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Ohio as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $70,054 per year, or $33.7 per hour.

Dividend - Operations Manager, Call Center

Cincinnati, OH • On-site

Fifth Third Bank

7.5

Company rating: 7.5 out of 10

Based on 113 frontline employees who took The Breakroom Quiz

104th of 172 rated banks

Good employer

Recommended by students

Recommended by parents

Learn more about Fifth Third Bankexternal

Full-time

Posted 16 days ago

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
GENERAL FUNCTION:
Responsible for managing and coordinating activities of employees providing telephone customer support services. The Call Center Operations Manager will also be responsible for making any necessary changes in staffing based on the day of the week, sales promotion and other anticipated events.
All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank's risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Determine call center operational strategies by conducting needs assessments, defining user requirements, and establishing customer-service standards.
  • Develop call center systems by developing customer interaction and voice response systems, and voice networks; design user interfaces; develop and execute user acceptance test plans; planning and controlling implementations.
  • Maintain and improve call center operations by monitoring system performance, identifying and resolving problems
  • Maintain equipment by evaluating and installing updates; develop preventive maintenance programs; calling for repairs; evaluating and implementing upgrades
  • Meet call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
  • Prepare call center performance reports
  • Maintain professional and technical knowledge by tracking emerging trends in call center operations management
  • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive feedback; developing employees to their full potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
  • Bachelor's Degree in related field or equivalent work experience
  • 3+ years' experience as a call center manager
  • Strong staff development skills and leadership ability
  • Outstanding organizational and time management skills
  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Team-oriented attitude
  • Strong relationship building skills both internally and externally
  • Demonstrates good knowledge of Microsoft Office, including Word, PowerPoint, and Excel
Dividend - Operations Manager, Call Center
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45227
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

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