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Call Center Operations Manager Jobs in Ohio (NOW HIRING)

BlueSprig

Center Operations Supervisor

Willoughby, OH · On-site

$50K - $55K/yr

Authorizations management * Facility upkeep * Administrative support for our clinical team in the training, mentorship, and supervision of our employees What you'll get when working with us: * Daily ...

New

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

In this role, you will be responsible for managing inbound and outbound patient calls. Primary ... Training or completed coursework in business office operations, computer skills, and medical ...

New

Southwoods Health

Call Center Specialist

Boardman, OH

$15.75 - $19.75/hr

In this role, you will be responsible for managing inbound and outbound patient calls. Primary ... Training or completed coursework in business office operations, computer skills, and medical ...

Southwoods Health

Call Center Specialist

Boardman, OH · On-site

$14 - $17.50/hr

In this role, you will be responsible for managing inbound and outbound patient calls. Primary ... Training or completed coursework in business office operations, computer skills, and medical ...

Intralot

Call Center Operator

Strongsville, OH · On-site

... operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other ...

Alphabe Insight

Call Center Representative

Cincinnati, OH · On-site

$37K - $40K/yr

Call Center Representative Swift 7 Consultants is seeking a motivated and customer-focused Call Center Representative to join our team in Cincinnati, OH. In this role, you will serve as the first ...

Crea Services LLC

Team Lead Call Center

Cincinnati, OH · On-site

Oversee and assist in resolving escalated operational and customer service issues. Forward staff suggestions for improvement to other members of the Call Center management team. Oversee post ...

New

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All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Ohio

Call Center Operations Manager information

See Ohio salary details

$29.9K

$70.1K

$128.8K

How much do call center operations manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for call center operations manager in Ohio is $70,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,900.00 and $86,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
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Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Ohio as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 14% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $70,054 per year, or $33.7 per hour.

Center Operations Supervisor

BlueSprig

Willoughby, OH • On-site

$50K - $55K/yr

Full-time

Posted yesterday

New

BlueSprig rating

5.6

Company rating: 5.6 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

800th of 887 rated healthcare providers

Job description

Overview

Come help us change the lives of children with autism!

As the Center Ops Supervisor, COS, you will be responsible for the daily operational support
of the center. In this role, you will collaborate with the Director of Clinical Operations to ensure the highest standards of excellence in the execution and delivery of or everyday operations.

Hours: Availability from M-F, 7AM-3:30PM

Pay: $50,000 - $55,000 depending on experience


Responsibilities

What you will do:

  • Greet our families and staff
  • Answer calls and receive mail
  • Assist with maintaining the center schedule
  • Central Reach upkeep
  • Payroll support
  • Authorizations management
  • Facility upkeep
  • Administrative support for our clinical team in the training, mentorship, and supervision of our employees

What you’ll get when working with us:

  • Daily support and mentorship
  • Robust paid training and onboarding
  • Unmatched work-place culture, full of incredibly talented like-minded individuals all helping you to succeed
  • Comprehensive employee benefits package including health, dental, HSA, 401k match, PTO, paid holidays and wellness resources for employees that average 30+ hours a week
  • Professional growth opportunities for every career path! Our growing company encourages career advancement and relocation opportunities

Not Perfection, but Passion...That is what we are looking for!

About BlueSprig

At BlueSprig, and affiliated companies, we are on a mission to change the world for children with autism. And at the core of this mission is our BlueSprig team.

Our talented and passionate employees are a critical piece of the puzzle that deliver high-quality ABA therapy driven by our commitment to exceed industry standards of clinical outcomes. We are a Certified Learning Organization committed to your ongoing professional development and offer Continuing Education Units CEUs, impactful conferences, and opportunities to be involved in innovative research and tireless advocacy efforts with experts in the ABA field.


Qualifications

  • Business or healthcare administrative or operational experience is preferred
  • High School diploma or general education degree (GED), AND 1+ years related experience or training in an operational support role preferred

What BlueSprig employees say

Pay

Benefits

Hours and flexibility

Workplace

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