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Call Center Sales Manager Jobs (NOW HIRING)

S and J Plumbing

Call Center Sales Manager

Arlington Heights, IL · On-site

$100K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Call Center Sales Manager 📍 Arlington Heights, IL Lead the team that drives growth, revenue, and customer experience. At S&J Plumbing , every customer relationship starts with a phone call. We're ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Sales Manager

Wichita, KS

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Sales Manager

Wichita, KS · On-site

$60K/yr

The Call Center Sales Manager is responsible for leading and optimizing all aspects of call center sales operations. This role focuses on driving revenue growth, enhancing customer experiences across ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM · On-site

$50K - $60K/yr

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service ...

MCI Careers

Call Center Sales Manager

Las Cruces, NM

$50K - $60K/yr

The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

ARS-Rescue Rooter

Outbound Call Center Sales Manager

Springfield, VA · On-site

$120K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

Waste Pro

Call Center Sales Manager

Sarasota, FL · On-site

Two years of sales or call center managerial experience preferred * Detail-oriented with the ability to manage multiple projects simultaneously * Superior written and oral communication skills ...

Ecco Group

Call Center Sales Reps

Sanford, FL · On-site

Call Center Sales Agent Home Warranty Program (Onsite) Location: Sanford, FL (Onsite Call Center) Company: ECCO Group USA LLC Start Date: June 15, 2026 Pay: $15/hour plus commission Weekly Pay Join ...

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All JobsCall Center Sales JobsCall Center Sales Manager Jobs

Call Center Sales Manager information

See salary details

$29.5K

$63.8K

$109.5K

How much do call center sales manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for call center sales manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center sales managers, and how can they be addressed?

Call Center Sales Managers often face challenges such as maintaining high team morale in a fast-paced environment, meeting aggressive sales targets, and managing high staff turnover. To address these, successful managers focus on regular coaching, creating incentive programs, and fostering a collaborative team culture. They also work closely with HR and training departments to ensure agents are well-prepared and supported, helping to improve retention and achieve business goals.

What is the difference between Call Center Sales Manager vs Customer Service Supervisor?

AspectCall Center Sales ManagerCustomer Service Supervisor
Primary FocusDriving sales and revenue through call center teamsEnsuring customer satisfaction and resolving issues
Required SkillsSales techniques, leadership, performance managementCustomer service skills, conflict resolution, communication
Work EnvironmentSales-driven call center, target-orientedCustomer support environment, service-focused
Common CertificationsSales certifications, leadership trainingCustomer service certifications, communication courses

The main difference between a Call Center Sales Manager and a Customer Service Supervisor lies in their primary objectives. The Sales Manager focuses on increasing sales and revenue, while the Supervisor emphasizes customer satisfaction and issue resolution. Both roles require strong communication skills, but their work environments and performance metrics differ significantly.

What are the key skills and qualifications needed to thrive as a call center sales manager?

To thrive as a Call Center Sales Manager, you need strong leadership, sales acumen, and experience in customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, call center software, and performance analytics tools is typically required. Exceptional communication, motivational skills, and the ability to resolve conflicts make candidates stand out in this role. These skills ensure effective team management, high sales performance, and excellent customer satisfaction in a fast-paced environment.

How much do call center sales managers make in the US?

Call center sales managers in the US typically earn an average salary of around $60,000 to $90,000 per year, depending on experience, location, and company size. Higher salaries are common in larger organizations or in regions with a higher cost of living, and managerial roles often require strong leadership and sales skills.

What does a call center sales manager do?

A Call Center Sales Manager oversees the sales operations within a call center, managing teams of sales agents to achieve performance targets and deliver excellent customer service. They are responsible for setting sales goals, developing training programs, monitoring key metrics, and implementing strategies to improve sales performance. Additionally, they handle hiring, coaching, and evaluating staff, ensuring compliance with company policies and industry regulations. Their role is crucial in maximizing revenue and maintaining a motivated, high-performing team.

What cities are hiring for Call Center Sales Manager jobs?

Cities with the most Call Center Sales Manager job openings:

What states have the most Call Center Sales Manager jobs?

States with the most job openings for Call Center Sales Manager jobs include:

Infographic showing various Call Center Sales Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 12% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Call Center Sales Manager

S and J Plumbing

Arlington Heights, IL • On-site

$100K - $140K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Call Center Sales Manager
📍 Arlington Heights, IL
Lead the team that drives growth, revenue, and customer experience.
At S&J Plumbing, every customer relationship starts with a phone call. We're looking for a high-performing Call Center & Sales Manager who can lead, coach, and develop a team that consistently converts opportunities into booked appointments, delivers exceptional customer experiences, and drives company growth.
This is more than a management position-it's a sales leadership role. You'll be responsible for creating a high-performance culture focused on customer experience, conversion rates, revenue growth, and operational excellence.
If you're passionate about leadership, sales, coaching, and building winning teams, we'd love to meet you.
💰 Compensation & Benefits
  • $100,000-$140,000 annually, based on experience and qualifications
  • Performance bonus opportunities
  • 100% paid Medical, Dental & Vision Insurance for you and your family
  • 401(k) with 5% company match
  • Paid Time Off and paid holidays
  • Weekly pay
  • Paid training and professional development
  • Leadership growth opportunities
  • Direct access to company leadership
  • Opportunity to build and lead a high-performing sales and customer experience team
  • Stable, growing company with long-term career opportunities
🚀 What You'll Do
As our Call Center & Sales Manager, you'll lead the customer service, dispatch, and AI-powered communication systems that help turn every customer call into an opportunity to earn trust, book appointments, and grow the business.
Sales Leadership & Revenue Growth
  • Lead and train Customer Service Representatives on proven sales and call-conversion techniques
  • Coach CSRs on how to sell S&J Plumbing as the right partner for customers
  • Create a culture focused on maximizing booking rates, customer satisfaction, and revenue growth
  • Train team members on consultative communication, objection handling, and relationship-building skills
  • Monitor sales performance and conversion metrics to identify opportunities for improvement
  • Develop strategies to increase booked appointments and overall call center performance
  • Ensure every inbound call is treated as an opportunity to earn the customer's trust and business
Call Center Leadership & Team Development
  • Lead, coach, and develop customer service representatives and dispatch personnel
  • Inspire both personal and professional growth within the team
  • Create a culture of accountability, excellence, and continuous improvement
  • Help employees understand how their individual contributions impact company success
  • Conduct regular performance reviews, coaching sessions, and training meetings
  • Formalize a cost-effective, measurable coaching and training platform
KPI Management & Performance Tracking
  • Establish, monitor, and improve weekly company KPIs and weekly call center KPIs
  • Track booking percentage, conversion rates, abandoned calls, response times, revenue generated, and customer satisfaction metrics
  • Build scorecards and reporting systems that create accountability and measurable results
  • Use performance data to drive coaching, training, staffing, and operational decisions
  • Present performance updates and recommendations to leadership
Dispatch & Customer Experience
  • Manage dispatch to ensure the right technicians are matched to the right jobs
  • Ensure exceptional customer service and customer satisfaction at every touchpoint
  • Become an expert in the local market, customer needs, and service expectations
  • Ensure sufficient staffing levels to support business demand and seasonal spikes
  • Collaborate with leadership to improve operational efficiency and customer experience
  • Identify process improvements that increase productivity, booked calls, and customer satisfaction
AI Agent Management
  • Monitor, train, and continuously improve AI-powered customer service agents
  • Review AI conversations and performance metrics to ensure strong customer experiences
  • Optimize AI workflows, scripts, and escalation processes
  • Ensure AI systems support company goals while maintaining a high standard of customer care
After-Hours Operations
  • Be available 24/7 to support escalated after-hours calls when needed
  • Oversee after-hours call handling processes
  • Ensure emergency calls and high-priority customer needs are addressed promptly
  • Continuously improve after-hours procedures to maximize customer satisfaction and booking opportunities
🎯 What We're Looking For
  • Previous call center management, customer service leadership, sales management, or dispatch management experience
  • Proven ability to coach, develop, and inspire high-performing sales and customer service teams
  • Strong understanding of sales processes, call conversion, and customer experience management
  • Ability to drive team performance and achieve business goals and objectives
  • Experience managing KPIs, scorecards, and performance accountability systems
  • Experience creating and implementing training programs
  • Ability to leverage technology, automation, and AI tools to improve operational performance
  • Strong analytical mindset with the ability to make data-driven decisions
  • Excellent leadership, communication, and presentation skills
  • Comfortable holding team members accountable while developing their skills
  • Detail-oriented, highly organized, and able to multitask in a fast-paced environment
  • Proficient with Microsoft Office, including Excel, Word, and PowerPoint
  • Experience with CRM, call center, or dispatch software preferred
  • Experience in home services, plumbing, HVAC, electrical, or related service industries preferred
💡 Who We Are
At S&J Plumbing, our culture is built on four core values:
  • Integrity - We do the right thing, every time
  • Professionalism - We show up prepared and perform at a high level
  • Accountability - We own our actions and results
  • Family - We support our team and treat customers like our own
📈 Why S&J Plumbing?
We're not a private equity roll-up. We're a locally run company that believes in investing in people, building strong teams, and making decisions for long-term success-not short-term profits.
As our Call Center & Sales Manager, you'll lead one of the most important departments in the company. Every lead, every opportunity, and every customer relationship begins with your team.
You'll have a direct impact on revenue growth, customer experience, team development, operational performance, and the future direction of the company. This is an opportunity to build systems, develop people, leverage cutting-edge AI technology, and create a world-class customer experience operation within a fast-growing organization.
If you're ready to lead a team, drive performance, and build something special, apply today.
S&J Plumbing is an Equal Opportunity Employer

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