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Call Center Sales Manager Jobs (NOW HIRING)

Spectrum

Call Center Sales Representative

Albany, NY

$70K/yr

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and ...

Spectrum

Call Center Sales Representative

Mililani, HI

$70K/yr

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and ...

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Call Center Sales Manager information

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$29.5K

$63.8K

$109.5K

How much do call center sales manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center sales manager in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Sales Managers, and how can they be addressed?

Call Center Sales Managers often face challenges such as maintaining high team morale in a fast-paced environment, meeting aggressive sales targets, and managing high staff turnover. To address these, successful managers focus on regular coaching, creating incentive programs, and fostering a collaborative team culture. They also work closely with HR and training departments to ensure agents are well-prepared and supported, helping to improve retention and achieve business goals.

What is the difference between Call Center Sales Manager vs Customer Service Supervisor?

AspectCall Center Sales ManagerCustomer Service Supervisor
Primary FocusDriving sales and revenue through call center teamsEnsuring customer satisfaction and resolving issues
Required SkillsSales techniques, leadership, performance managementCustomer service skills, conflict resolution, communication
Work EnvironmentSales-driven call center, target-orientedCustomer support environment, service-focused
Common CertificationsSales certifications, leadership trainingCustomer service certifications, communication courses

The main difference between a Call Center Sales Manager and a Customer Service Supervisor lies in their primary objectives. The Sales Manager focuses on increasing sales and revenue, while the Supervisor emphasizes customer satisfaction and issue resolution. Both roles require strong communication skills, but their work environments and performance metrics differ significantly.

What does a call center manager do?

A call center manager oversees daily operations of a call center, manages staff, ensures customer service quality, and meets performance targets. They coordinate training, handle escalations, analyze metrics, and implement process improvements to enhance efficiency and customer satisfaction.

What is the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Manager, which can earn six-figure salaries. These positions often require extensive experience, leadership skills, and knowledge of call center technologies and metrics.

What are the key skills and qualifications needed to thrive as a Call Center Sales Manager, and why are they important?

To thrive as a Call Center Sales Manager, you need strong leadership, sales acumen, and experience in customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, call center software, and performance analytics tools is typically required. Exceptional communication, motivational skills, and the ability to resolve conflicts make candidates stand out in this role. These skills ensure effective team management, high sales performance, and excellent customer satisfaction in a fast-paced environment.

What are 7 basic functions performed by a sales manager?

A sales manager is responsible for setting sales goals, developing sales strategies, recruiting and training sales staff, monitoring sales performance, managing customer relationships, analyzing sales data, and coordinating with other departments. These functions help ensure the sales team meets targets and contributes to overall business growth. Strong leadership, communication skills, and familiarity with CRM tools are essential for success in this role.

What does a Call Center Sales Manager do?

A Call Center Sales Manager oversees the sales operations within a call center, managing teams of sales agents to achieve performance targets and deliver excellent customer service. They are responsible for setting sales goals, developing training programs, monitoring key metrics, and implementing strategies to improve sales performance. Additionally, they handle hiring, coaching, and evaluating staff, ensuring compliance with company policies and industry regulations. Their role is crucial in maximizing revenue and maintaining a motivated, high-performing team.

How much do call center managers make in the US?

Call center sales managers in the US typically earn an average salary of around $60,000 to $85,000 per year, depending on experience, location, and company size. Higher salaries are common in major metropolitan areas and for managers with advanced skills or certifications in sales and customer service management.
What cities are hiring for Call Center Sales Manager jobs? Cities with the most Call Center Sales Manager job openings:
What states have the most Call Center Sales Manager jobs? States with the most job openings for Call Center Sales Manager jobs include:
Infographic showing various Call Center Sales Manager job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 18% Part Time, and 1% Contract. Highlights an 82% Physical, 1% Hybrid, and 17% Remote job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Call Center Sales Agent

Call Center Sales Agent

Hilton Grand Vacations, Inc.

Las Vegas, NV • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

What You'll Do

  • Promote and sell mini-vacation packages across various resort locations, following company telemarketing guidelines.
  • Apply the techniques learned during training to confidently address questions, overcome objections, and close sales.
  • Share accurate and engaging information about Hilton Grand Vacations resorts, partner accommodations, current promotions, and premium offers.
Why Call Center Sales Agent at Hilton Grand Vacations
  • Hourly base pay plus commission
  • Average agents earn approximately $60,000 annually
  • Topperforming agents earn $85,000+ annually
  • Call Center sales role supporting an established customer base
  • Professional training and ongoing development
 
PerformanceBased Perks

Our topproducing agents have earned exclusive departmental perks and recognition through their performance. Ask our recruiting team about these opportunities at the event and learn how you can work toward them as part of our team.

  • Professional attire is recommended. Must be dressed appropriately for the interview. Walkins are welcome-bring your resume (printed or digital) and be ready to take the next step in your career. Open Availability highly encouraged.

  • Your future in sales starts here. Join us and learn how your potential can translate into real results at Hilton Grand Vacations.

Preferred Qualifications

  • Experience in timeshare sales is a plus.
  • Previous work in an inbound or outbound call center environment.
  • Proficiency in Microsoft Office, including Outlook and Word.

Why Join Us? Because it's "Where You Belong"!

  • Compensation: Hourly base pay plus commission. Agents on average earn an annual salary of $65,000 a year or more!
  • Training Schedule: Enjoy paid onboarding and 4 weeks training, held Monday through Friday from 8:00 AM to 4:00 PM
  • Schedule: Full-Time positions with multiple shifts available. Open availability required 

  • Generous benefits begin on day one to include medical, dental, vision and HGV travel perks!  401(K) and PTO plans are available after 90 days of employment. 

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. 

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