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Network Operations Center Manager Jobs in Ohio (NOW HIRING)

Aep

Telecom Manager - Network Operations Center

Gahanna, OH · On-site

$136K - $177K/yr

The Manager is expected to gain acceptance as a peer and equal partner when working directly with ... Lead AEP's 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring ...

The UPS Store #2903

Center Manager

Blue Ash, OH · On-site

... operation. * Strong familiarity with digital marketing tools, community networking, or small ... The Center Manager is the face of the business - leading a team, managing the numbers, and ...

The UPS Store #2903

Center Manager

Blue Ash, OH

... operation. * Strong familiarity with digital marketing tools, community networking, or small ... The Center Manager is the face of the business -- leading a team, managing the numbers, and ...

The UPS Store #2903

Center Manager

Blue Ash, OH · On-site

... operation. * Strong familiarity with digital marketing tools, community networking, or small ... The Center Manager is the face of the business -- leading a team, managing the numbers, and ...

The UPS Store #2903

Center Manager

Blue Ash, OH · On-site

... operation. * Strong familiarity with digital marketing tools, community networking, or small ... The Center Manager is the face of the business -- leading a team, managing the numbers, and ...

The UPS Store #2903

Center Manager

Blue Ash, OH

... operation. * Strong familiarity with digital marketing tools, community networking, or small ... The Center Manager is the face of the business -- leading a team, managing the numbers, and ...

The UPS Store #2903

Center Manager

West Chester, OH · On-site

We're searching for an energetic, business-minded Center Manager to lead operations and expand ... Familiarity with community networking, B2B sales, or local marketing campaigns. Why You'll Love ...

The UPS Store #2903

Center Manager

West Chester, OH

We're searching for an energetic, business-minded Center Manager to lead operations and expand ... Familiarity with community networking, B2B sales, or local marketing campaigns. Why You'll Love ...

The UPS Store #2903

Center Manager

West Chester, OH · On-site

We're searching for an energetic, business-minded Center Manager to lead operations and expand ... Familiarity with community networking, B2B sales, or local marketing campaigns. Why You'll Love ...

The UPS Store #2903

Center Manager

West Chester, OH · On-site

We're searching for an energetic, business-minded Center Manager to lead operations and expand ... Familiarity with community networking, B2B sales, or local marketing campaigns. Why You'll Love ...

DMI

Contact Center Manager

Sharonville, OH · On-site

... network operations, and application development, DMI supports public sector agencies and commercial ... Call center managers are in charge of hiring, training, supervising, and motivating the call center ...

The UPS Store #2903

Center Manager

West Chester, OH · On-site

We're searching for an energetic, business-minded Center Manager to lead operations and expand ... Familiarity with community networking, B2B sales, or local marketing campaigns. Why You'll Love ...

DMI

Contact Center Manager

Sharonville, OH · On-site

$113K/yr

... network operations, and application development, DMI supports public sector agencies and commercial ... Call center managers are in charge of hiring, training, supervising, and motivating the call center ...

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All JobsNetwork Operations Center JobsNetwork Operations Center Manager JobsNetwork Operations Center Manager Jobs in Ohio

Network Operations Center Manager information

See Ohio salary details

$20.9K

$96.7K

$139.3K

How much do network operations center manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for network operations center manager in Ohio is $96,661.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,800.00 and $108,400.00 per year, depending on experience, location, and employer.

What is the difference between Network Operations Center Manager vs Network Engineer?

AspectNetwork Operations Center ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like Cisco CCNA, CCNP, or Network+ are commonRequires similar degrees and certifications such as CCNA, CCNP, or CompTIA Network+
Work EnvironmentLeads NOC teams, manages network monitoring, incident response, and operational proceduresDesigns, implements, and troubleshoots network infrastructure; works on network configuration and optimization
Industry UsageCommonly employed in large organizations, telecoms, and managed service providersFound across various industries including IT, telecommunications, and enterprise networks

The main difference is that the Network Operations Center Manager oversees the entire NOC team and operational processes, focusing on management and coordination. In contrast, the Network Engineer is hands-on, working directly on network design, configuration, and troubleshooting. Both roles require similar certifications and work environments, but their responsibilities differ in scope and focus.

How does a Network Operations Center (NOC) manager typically collaborate with other IT departments to ensure seamless network performance?

A NOC Manager plays a crucial role in coordinating with other IT departments such as security, infrastructure, and application teams to maintain optimal network performance. This often involves regular meetings to discuss upcoming changes, incidents, or upgrades, as well as joint troubleshooting during network outages or performance issues. Effective communication and collaboration are key, as the NOC Manager must ensure that all stakeholders are informed about network health and any potential risks. By fostering strong interdepartmental relationships, the NOC Manager helps create a proactive environment that minimizes downtime and enhances the organization's overall IT resilience.

What does a Network Operations Center (NOC) manager do?

A Network Operations Center (NOC) Manager oversees the team responsible for monitoring, maintaining, and troubleshooting an organization's network infrastructure. They ensure network systems run smoothly, manage incident responses, and coordinate repairs or upgrades to minimize downtime. NOC Managers also develop processes, train staff, and communicate with other IT departments to ensure network reliability and security. Their role is crucial for maintaining business continuity and supporting organizational IT needs.

What are the key skills and qualifications needed to thrive as a Network Operations Center manager, and why are they important?

To thrive as a Network Operations Center Manager, you need strong expertise in network infrastructure, incident management, and IT operations, typically supported by a degree in information technology or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or CompTIA Network+ are highly valuable. Leadership, problem-solving, and effective communication are crucial soft skills for managing teams and responding rapidly to network events. These skills ensure efficient network performance, minimize downtime, and maintain organizational productivity.
What are the most commonly searched types of Network Operations Center jobs in Ohio? The most popular types of Network Operations Center jobs in Ohio are:
What are popular job titles related to Network Operations Center Manager jobs in Ohio? For Network Operations Center Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Network Operations Center Manager jobs in Ohio look for? The top searched job categories for Network Operations Center Manager jobs in Ohio are:
What cities in Ohio are hiring for Network Operations Center Manager jobs? Cities in Ohio with the most Network Operations Center Manager job openings:
Network Operations Center Manager jobs near you
Infographic showing various Network Operations Center Manager job openings in Ohio as of August 2026, with employment types broken down into 86% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $96,661 per year, or $46.5 per hour.

Telecom Manager - Network Operations Center

Aep

Gahanna, OH • On-site

$136K - $177K/yr

Full-time

Posted 20 days ago

Job description

Job Posting End Date

08-07-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

The Telecommunications Manager is responsible for directly managing and developing telecommunications technical staff, building and sustaining collaborative relationships with Operating Company and Business Unit management, and with external partners, suppliers and vendors, and managing annual O&M and capital budgets. The Manager is expected to gain acceptance as a peer and equal partner when working directly with Operating Company and Business Unit management. The Manager will supervise and develop high performance teams of competent employees to effectively support our customers; operate, maintain and repair a reliable telecommuncations infrastructure and efficient Telecommunications systems; and produce high value results through continuous improvement and exceptional performance. The Manager will promote and apply Telecommunications solutions to meet the needs and align with the strategies of our Operating Company and Business Unit customers. He/she will lead the team to complete projects and perform all Telecommunications work activities via efficient processes and effective use of resources. The Manager will establish and maintain an open and collaborative environment that promotes safety, accountability, engagement and continuous improvement within and throughout the Telecommunications organization.

Job Description

What Will You Do?

  • Lead AEP's 24x7 Network Operations Center (NOC), ensuring reliable operation, continuous monitoring, and rapid restoration of critical network and telecommunications infrastructure.

  • Drive the transformation of network operations from a reactive alert-and-dispatch model to a proactive, intelligence-driven operating model.

  • Identify key failure types, monitor leading indicators of network degradation, and implement repeatable troubleshooting and resolution processes.

  • Build, develop, and lead a high-performing, around-the-clock operations team.

  • Oversee event correlation, troubleshooting, escalation management, and continuous process improvement.

  • Partner with Telecom Engineering & Operations to reduce customer impact and improve service reliability.

  • Improve Mean Time to Detect (MTTD) and Mean Time to Restore (MTTR).

  • Support operational excellence, resilience, and modernization initiatives across AEP's network operations environment.

What We Are Looking For

  • Bachelor's degree in Electrical Engineering, Telecommunications, Computer Science, or a related field;

  • Associate degree in a related field plus 4+ years of applicable technical experience

  • High School Diploma/GED plus 8+ years of applicable technical experience.

Additional Experience

  • 8+ years of Telecommunications/IT experience with progressive levels of responsibility; supervisory experience preferred.

  • Proven ability to lead 24x7 operational teams and manage shift-based organizations.

  • Strong knowledge of network technologies, monitoring platforms, and event management systems (NMS/EMS, telemetry, alarms, analytics).

  • Demonstrated success driving proactive monitoring, failure prevention, and first-call resolution.

  • Strong communication skills with the ability to influence engineering, operations, and business stakeholders.

  • Calm and decisive leadership during major incidents and high-impact outages.

Licenses/Certifications

  • Relevant technical certifications preferred.

Other Requirements

  • Travel required.

  • Occasional overtime required.

In addition to competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!"

Compensation Data

Compensation Grade:

SP20-010

Compensation Range:

$136,539.00 - $177,503.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

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