Description The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right ...
Description The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right ...
Job Type Full-time, Temporary Description The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This ...
Job Type Full-time, Temporary Description The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This ...
Workforce Management Scheduler
Pittsburgh, PA · On-site
$48K - $58K/yr
The Workforce Management (WFM) Scheduling Administrator supports Service Center operations by combining technical proficiency with business insight. This role is responsible for maintaining staff ...
Workforce Management Scheduler
Pittsburgh, PA · On-site
$48K - $58K/yr
The Workforce Management (WFM) Scheduling Administrator supports Service Center operations by combining technical proficiency with business insight. This role is responsible for maintaining staff ...
KPMG is currently seeking a Senior Associate, Workforce Management-UKG to join our AdvisoryServices practice. Responsibilities: * Led end-to-end workstreams for UKG WorkforceManagement ...
KPMG is currently seeking a Senior Associate, Workforce Management-UKG to join our AdvisoryServices practice. Responsibilities: * Led end-to-end workstreams for UKG WorkforceManagement ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Work you'll do As a Senior Consultant on the Contingent Workforce Management team, you will be responsible for: * Managing the end-to-end lifecycle of Statement of Work requests, including creation ...
Modernize end-to-end talent management (Competencies & Skills Development, Performance Management, Workforce Management & Planning, Talent Acquisition, Learning & Development, Organization/Leadership ...
Modernize end-to-end talent management (Competencies & Skills Development, Performance Management, Workforce Management & Planning, Talent Acquisition, Learning & Development, Organization/Leadership ...
Workforce Continuity Associate
Malvern, PA · On-site
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
New
Workforce Continuity Associate
Malvern, PA · On-site
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
New
Workforce Continuity Associate
Malvern, PA · On-site
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
New
Workforce Continuity Associate
Malvern, PA · On-site
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
New
Workforce Continuity Associate
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
Workforce Continuity Associate
$53K - $55K/yr
Utilize workforce management tools, including Genesys, to support scheduling, forecasting, reporting, and daily operations. * Serve as a key point of contact for operational support, including ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst-Workforce Management Systems. The Associate Application Analyst supports the ...
Ability to manage your time and present your ideas in a clear professional manner while leveraging go-to-market technology throughout the sales process. * Continuous Learner. You're always learning ...
Ability to manage your time and present your ideas in a clear professional manner while leveraging go-to-market technology throughout the sales process. * Continuous Learner. You're always learning ...
CS Workforce Specialist III
Pittston, PA · Hybrid
$16 - $21.25/hr
... workforce management systems and standardized protocols to ensure each component combines ... seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command ...
CS Workforce Specialist III
Pittston, PA · Hybrid
$16 - $21.25/hr
... workforce management systems and standardized protocols to ensure each component combines ... seamlessly for all partners. Additionally, you may be assigned a focus in Time Operations, Command ...
Ability to manage your time and present your ideas in a clear professional manner while leveraging go-to-market technology throughout the sales process. * Continuous Learner. You're always learning ...
Ability to manage your time and present your ideas in a clear professional manner while leveraging go-to-market technology throughout the sales process. * Continuous Learner. You're always learning ...
Bilingual Workforce Manager
Reading, PA · On-site
$54K - $58K/yr
As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...
Bilingual Workforce Manager
Reading, PA · On-site
$54K - $58K/yr
As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...
Bilingual Workforce Manager
$54K - $58K/yr
As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...
Bilingual Workforce Manager
$54K - $58K/yr
As a Bilingual Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...
Be Seen First
Warehouse Material Handler
Indiana, PA · On-site
$15/hr
Focus Workforce Management is seeking dedicated and hardworking individuals to join our distribution center team in Indiana, PA . Highlights/Benefits Include: * Weekly pay! * Choice of schedule!
Quick apply
Be Seen First
Warehouse Material Handler
Indiana, PA · On-site
$15/hr
Focus Workforce Management is seeking dedicated and hardworking individuals to join our distribution center team in Indiana, PA . Highlights/Benefits Include: * Weekly pay! * Choice of schedule!
Comm. Workforce Connector
Philadelphia, PA · On-site
$52K/yr
Attend job fairs and community events to promote and educate the public on workforce services Provide basic career services, WIOA intensive case management services, and job matching services to a ...
Comm. Workforce Connector
Philadelphia, PA · On-site
$52K/yr
Attend job fairs and community events to promote and educate the public on workforce services Provide basic career services, WIOA intensive case management services, and job matching services to a ...
Workforce Management Manager information
What is the difference between Workforce Management Manager vs Workforce Analyst?
| Aspect | Workforce Management Manager | Workforce Analyst |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are common | Usually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred |
| Work Environment | Leads teams, manages scheduling, forecasting, and resource allocation in call centers or service industries | Analyzes data, develops reports, and provides insights to optimize staffing and operations |
| Employer & Industry Usage | Used across call centers, retail, healthcare, and customer service industries | Common in similar industries, focusing on data analysis and reporting |
While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.
What are the key skills and qualifications needed to thrive as a workforce management manager?
To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.
What does a workforce management manager do?
A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.
What are some common challenges faced by workforce management managers, and how can they be addressed?
Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Pennsylvania? The most popular types of Workforce Management jobs in Pennsylvania are:
What are popular job titles related to Workforce Management Manager jobs in Pennsylvania? For Workforce Management Manager jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Workforce Management Manager jobs in Pennsylvania look for? The top searched job categories for Workforce Management Manager jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Workforce Management Manager jobs? Cities in Pennsylvania with the most Workforce Management Manager job openings:
Full-time
Re-posted 18 days ago
Job description
Description
The Workforce Management Analyst supports contact center operations by assisting with scheduling, staffing coordination, and performance monitoring. This role helps ensure the right resources are in place to meet service level expectations.
Immersion Consulting delivers high-quality contact center support for commercial financial services clients, with a focus on accuracy, compliance, and customer experience. Our teams operate in a structured, performance-driven environment, supporting both customers and internal stakeholders through efficient, professional service delivery.
All roles are based on site in Mechanicsburg, PA and support operations during standard business hours (typically between 8:00 AM - 8:00 PM, Monday through Friday, with assigned shifts).
Requirements
Key Responsibilities
Scheduling & Staffing Support
Assist in creating and maintaining staff schedules based on forecasted demand
Track and update schedule changes, time-off requests, and staffing adjustments
Real-Time Monitoring
Monitor daily performance against service levels and staffing plans
Identify variances and communicate recommended adjustments to supervisors
Reporting & Data Analysis
Produce regular reports on schedule adherence, service levels, and performance trends
Compare actual results to forecasts and highlight key variances
Forecasting Support
Assist in analyzing historical data to support volume and staffing forecasts
Maintain data accuracy within workforce management tools
Collaboration
Partner with supervisors and leadership to support operational needs
Communicate staffing risks or trends in a timely manner
Qualifications
Required
2-4 years of experience in contact center operations, workforce management, or analytics
Strong Excel skills (e.g., pivot tables, basic formulas)
Analytical mindset with attention to detail
Preferred
Experience with workforce management tools
Exposure to contact center scheduling or reporting
Experience in high-volume environments
What Success Looks Like (6-12 Months)
Produces accurate schedules and reliable reporting
Effectively supports real-time operational needs
Identifies trends that improve staffing efficiency
Growth Opportunities
Senior WFM Analyst
Capacity Planning / Forecasting roles
Operations Strategy
About Immersion Consulting
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
11 - 50 Employees
Headquarters location
Annapolis, MD, US
Year founded
2004